Yes? 什么事? Stop! That's all wrong. 停下!大错特错。 I'm going to call you again. This time 我再打给你,这次 Hello. Here we are in the middle of a telephone training session with Denise and Anna. What fun! 你们好。我们正在
Good. Now, when the person has introduced themself this is Mrs Smith or whatever, say: Hello Mrs Smith, how can I help you? 很好。现在,当一个人介绍她自己说我是史密斯女士或其他什么时,你要说:你好,史密斯女士,
That's okay, I'll try again later. 没问题,我过会儿再打来。 Okay. Thank you for calling, goodbye. 好的,谢谢你的来电,再见。 Excellent! Oh! 太棒了。 How did you call me without dialling? 你是怎么不拨号就能给我打
Well Anna! Mr Lime eh? 安娜!Lime先生吗? Oh dear Denise, I think I need a bit more help from you. 亲爱的,丹尼斯,我想我需要你再给我一点帮助。 He wants to talk about personnelpeople, staffing 他想跟我讨论人事部人
Hello! You're joining us again after Anna's call from Mr Lime he asked her to lunch, remember. 你们好!在安娜接到Lime先生的电话后,我们又见面了。记得他邀请安娜共进午餐吗? Now Anna and Denise are flapping. 现在安娜
Here's one. 给你这个。 Thanks. Okay, I'm listening Tom. 谢谢,好的,我洗耳恭听了,汤姆。 Okay. Say: go... go... ...away...Slimy Limey. 好的。说走 走 开,假惺惺的Limey。 Go away Slimy Limey. Are you sure? 走开,假惺
I'm afraid it's against company policy to have non business lunches with people. 我恐怕这违反了公司的规定,我不能和客户进行非商业的午餐。 Really? Oh how tedious! 真的吗?多么烦人! It wouldn't be 这不 Pardon? 什么
Anna? Is everything all right? Yes. 安娜?一些都还好吗? 是的。 What's the matter? 怎么了? Paul says I need to w w w work on my telephone manner. 保罗说我需要改进我的电话谈话技巧。 Well I was a bit concerned about i
If it's about the well, never mind, just be nice. Understood. 如果关于算了,友好一点。 明白。 Mr Lime! Are you well? Lime先生!你还好吗? Yes, but I'm actually rather angry too. 是的,但是事实上我也很生气。 Ah, we
Welcome back to English at Work. 欢迎回到职场英语。 We're still in Anna's first week in the busy offices of Tip Top Trading. 我们仍在Tip Top Trading中忙碌的办公室里,安娜上班的第一周。 How's it going Anna? 安娜,进展
Er, ask Denise. She should know. 问丹尼斯,她应该知道。 Ok, thanks Tom, I'll ask her. 好的,谢谢汤姆,我会问她的。 I'd warned her, you know, I said 'Victoria, if you don't change your hairdresser... Denise? One day you'll hol
Instead of saying 'Please send me the file' you could say 'Could you possibly send me the file?' or 'Would you mind sending me the file?' 与其说请把文件发我,你应该说你能不能把文件发给我?或者你介意把那份文件发我吗
Would you mind writing your email later? 你介意等会儿再写你的邮件吗? The printer seems to be working well, but how well are Anna and Denise working together? 打印机似乎可以正常工作了,但是安娜和丹尼斯在一起工作会
Let me help. 我来帮你。 Thanks Anna, but these are big, big clients. 谢谢安娜,但这些都是极其重要的客户。 They need someone of experience. 他们需要有经验的人。 Well, give me a shout if you need anything! 需要我的时
Ah hello! Welcome back to Tip Top Trading the UK's leading wholesaler of imitation fruit. 你好!欢迎回到Tip Top Trading,英国主要的仿真水果批发商。 Today you're joining us in the middle of the action! 今天,你将和我们一起
That must have been very inconvenient for you. 这对你来说肯定很不方便。 And then promise to fix the problem. 然后保证解决这个问题。 Say: You have my word that we will sort this out. 比如说:我们保证把这件事解决好。
Tell me, do you have any other artificial fruits in this range? 告诉我,在这个范围内你还有其他人造水果吗? Yes. Well, it's a bit of a secret, but you're a trusted client, so I think I can tell you... Go on... 是的。这是一个秘
Good, good. You're new here, aren't you Anna? Yes. 很好,很好。你是新来的吧,安娜? 是的。 Well I look forward to working with you. 我很期待跟你合作。 What a success! Mr Lime has come away a very happy customer! 太成功了
Good afternoon. Hi, good afternoon. 下午好。 嗨,下午好。 Anna, Tom, room 301 please. Now. 安娜,汤姆,现在请到301房间来一下。 Welcome back to Tip Top Trading, where things are a teeny bit tense today. 欢迎回到Tip Top Tr
Well, never mind, it looks tasty. 没关系,看起来很好吃。 There's enough for everyone if you want some. 这够所有人吃的,如果你想来点儿。 I think that's a splendid idea, we can have an office picnic! Yes! 我认为这是个好主
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