VOA 商务英语 lesson27

Dialog 1: M: As a consultant, arent you afraid of giving the wrong advice?（表示问者已经心中有数） F: You mean am I afraid of failure? M: failure is too strong a word, afraid of making mistakes? F: you learn from your mistakes you know(表示所有人). M

VOA 商务英语 lesson29

Dialog 1: Menu F: This is a good place to see customer service in action. M: This is a coffee shop, I run a department store. F: service is service, whether youre selling sandwiches or dresses. M: ready to order? F: we don't have menus. M: Hang on, I

VOA 商务英语 lesson28

F：Mr. Hale, dont you tell me you re opening another store? M: I wish my news were that good. F: things couldnt be going that poorly for you? M: When is the last time you shopped at Hale store? F: Well. I Ur you know I dont really shop that much. M:

VOA 商务英语 lesson20

Lesson 20 Dialog 1 New words: customize(定制) F: Im very impressed with Direct computers,Mr.Stentn. M: Thanks , weve worked hard to build up our business. F: Why is Direct computer so sucessfully? M: We customize computers for individual customers. F

VOA 商务英语 lesson24

Challenge(难题挑战,而不说problem,比较积极)，reputation(声誉) F: your challenge is to lower your distribution costs. M: but not at the expense （cost）of our reputation. F: No, you still have to deliver on time. M: If we lower distribution costs, we

VOA 商务英语 lesson23

Diaolog 1 Stay on schedule, component F:The supplier is another important player. M: absolutely critical, we need good suppliers to stay on schedule. (表赞同，of course/exactly/You bet/youre right) F:They supply computer components to the hub. M: whe

VOA 商务英语 lesson22

Place an order,assemble, be placed in inventory, taken out of the inventory. F：What exactly happens at your hubs? M: First, a customer places an order,second, a computer is assembled.(使用一般现在时) F:the hub is doing the assembling. M: Thats right

VOA 商务英语 lesson21

Dialog: Be committed to, distribution cost F: So you ship each computer within 5 days and repair computers in 2 days. M: Were committed to providing fast service. F:and You really can distribute computers within 5days? M: generally yes,but our distr

VOA 商务英语 lesson30

Competitor M: Why are you taking me here? This store is my competitor. F: to do some spying.(to check out the competition),do cleaning=clean M: you mean see what my competition=( competitor) is up to?= is doing F: right ,to see why people prefer shop

VOA 商务英语 lesson25

Dialog 1: Executive group(企业领导小组) F: Well. Have you had time to think over what we talked about? M: I made time(挤出时间), Ive spoken with our executive group. F:and did you reach a conclusion? M: Weve concluded that we have prospered by chang

VOA 商务英语 lesson19

Dialog 1 Newwords: clientele(主顾，patron) F: lets talk about the rollout phase (首次展示阶段)of your online shopping? M: I figured we start local. F: Good ideal, start with your existing clientele. M: even smaller, well limit access to holders of o

VOA 商务英语 lesson26

Dialog 1: M: Ms. Tade, we were talking about style pluss training program. F: Right, the clothing manufacturer that computerized its factoty. M: How did that training turn out? F: very well,They retain their employees and equally important, their em

VOA 商务英语 lesson18

Lesson 18 Dialog1: Cyberspace(网络空间) F: When consumers go online, they need to trust the vendor. M: We already have customer confidence in the product. F: buying online is different from buying in a store. M: its a lot different in cyberspace. F:

VOA 商务英语 lesson40

Dialog 1: Cellular phone( mobile phone),telecommunications(电信) F：Your company markets pagers (=beeper)and cellular phones, is that right? M: Yes, we specilize in telecommunications. F: How long have you been in business,Mr. Crin? M: We are not a

VOA 商务英语 lesson35

Exsiting facility(现有设施) F：I ve outlined 3 options to manage your growth. M: Great, I know one option is to expand our existing facility. F:But your community has strict zoning regulations(地区环境保护条例). M: they are concerned adding to conge

VOA 商务英语 lesson39

F: Will you be involved in opening a new office ? M: I wouldnt miss that for the world.(决不错过) F: I imagine(presume,guess,suppose) you ll train the new staff M: as well as meet with community leaders. F: Public relationships is always a smart idea

VOA 商务英语 lesson37

Dialog 1: Corporate culture, teamwork(集体合作)，teamplayer（合群的人） Ｆ:Are you ready to make a decision? M: you mean are we ready to make a decision? F: All is we, I do admire the teamwork at World Grahics. M: our teams made us successful. F: all

VOA 商务英语 lesson33

Dialog 1: M: To improve customer service, Ill hire more employees for peak hours. F: You should also consider reorganizing the store（. (委婉提供建议) M: How would that improve service? F: now products are not conveniently arranged.( arrange shoes i

VOA 商务英语 lesson31

Tip(诀窍)，resistance F: take up(获得) any sales tips? M: sure, give you 10% off and let you loose (放任自由)in my store F: I admit it. My sales resistance（对推销的抵制力） is low. M: your sales resistence is not existent. F: Im a pushover（容易被

VOA 商务英语 lesson32

Dialog 1: accessories(服饰配件) F：the results of our research are in(得到了). M: give it to me straight, what do I need to do? F: as I explained to you last time M: just give me the bottom line(结论，问题实质), save the explanation for later.(此种