时间:2018-12-16 作者:英语课 分类:VOA 商务英语


英语课

Dialog 1:
M: To improve customer service, I’ll hire more employees for peak hours.
F: You should also consider reorganizing the store(. (委婉提供建议)
M: How would that improve service?
F: now products are not conveniently arranged.( arrange shoes in a neat row)
M: such as?
F: for instance,stockings and socks(长短袜) should be next to shoes.
M: now they are on different floors.
F: it makes much more sense to have them in one area.
Q:what do Ms.Tale suggest he do?
A:reoganize the store.
Dialog 2:
M: Maybe I should add more service related personnel.
F: That’s a good idea, like a tailor to do alterations 2.(修改衣服)
M: free alteration 1 while you wait.(立等可取)
F: while customers continue to shop and spend money.
M:How about a cafe? A place to relax while shopping.
F: make the cafe exciting, make it a destination.
M: people will come to the cafe and stay at the shop.
F: that is it.and your new valet –parking(待客停车) service will take care of their cars while they are shopping.
Q:what do he want to add?
A: more service-related personnel.


Dialog 3:
Valued customer program(优待老主顾计划)
M:Once I attracted these customers, I’ve got to keep them.
F: that will be easy, offer a valued customer program.
M: and an elite 3 class of customers(享受优待的顾客群)
F: they will get points everytime they buy something.
M: what a great way to build customer loyalty 4.
F: once they ‘ve earned X amount of points, they will get special discount coupon 5.
M: or free valet-parking service.
F: see, it’s easy to offer good customer service.
Q: what do he want to build?


A: customer loyalty.


Small talk:
--Are you sure we’ve made the right decision?
--we’ll see with time(日后便见分晓)/ I am sure/positive that We’ve made the right decision./I don’t know/I don’t think we made the right decision.



1 alteration
n.变更,改变;蚀变
  • The shirt needs alteration.这件衬衣需要改一改。
  • He easily perceived there was an alteration in my countenance.他立刻看出我的脸色和往常有些不同。
2 alterations
n.改动( alteration的名词复数 );更改;变化;改变
  • Any alterations should be written in neatly to the left side. 改动部分应书写清晰,插在正文的左侧。 来自《简明英汉词典》
  • Gene mutations are alterations in the DNA code. 基因突变是指DNA 密码的改变。 来自《简明英汉词典》
3 elite
n.精英阶层;实力集团;adj.杰出的,卓越的
  • The power elite inside the government is controlling foreign policy.政府内部的一群握有实权的精英控制着对外政策。
  • We have a political elite in this country.我们国家有一群政治精英。
4 loyalty
n.忠诚,忠心
  • She told him the truth from a sense of loyalty.她告诉他真相是出于忠诚。
  • His loyalty to his friends was never in doubt.他对朋友的一片忠心从来没受到怀疑。
5 coupon
n.息票,配给票,附单
  • The coupon can be used once only.此优惠券只限使用一次。
  • I have a coupon for ten pence off a packet of soap.我有一张优惠券买一盒肥皂可以便宜十便士。
标签: voa 商务英语
学英语单词
Afric
amalgam reduction
antirelaxation
Aptin
atergatis reticulatus
average earned ratio
aweye
bandelets
battle-standard
Bawmi B.
begonia ravenii
blue haze
bowgun
braurons
BSL.
captive balloon survey
CCL5
checking up
Chlorpyramine
combined mechanism
concertized
contribute one's mite
Coumarfuryl
digit electrode
disclaundered
distasteful
double-jointed
drainage wind
Duhort-Bachen
E boat
electric oscillations
fetch, data
files of forest resources
frahm frequency meter
gladii
gravyless
griotte marble
HF reject
HGSD
hinge position
histiopteris incisa j.sm
HSBC Investment Bank Asia Ltd.
huang wu
initial static pressure
input area
interbrachial membrane
interference of polarized light
interlobular incisions
JACC
Kalole
Kartvelian languages
laser homing and warning system
leiomyoma of bronchus
liquefied propane gas tanker
logway
luncheon sausage
machlis
mb.
menise
middle calcaneal articular surface
mssg
munuc
Namch'ǒnjon
nasa tracking and data relay satellite system (tdrss)
neaptides
optical disk recorder
out here
over-desire
overall mean
page replacement time
payment respite
phosphorus-nitrogen ratio
private hospital
psychroteuthids
repetitive discharge
reversed bias
rice transplanting boat
Sabano
safety net
sassafrass
Sawyer-Lloyd serum protection test
semiramide
Sidra
slide key drive
snakmouth
souly
standard priority
starting switch
state-championship
stick-man
Streptococcus varians
superhighways
to-deal
two-section filter
uniform velocity tester
velamenta linguae
vibratory converter
vicoli
wave impulse
wood with radial bands
wooddie
worden