时间:2018-12-16 作者:英语课 分类:VOA 商务英语


英语课

Dialog 1:
M: To improve customer service, I’ll hire more employees for peak hours.
F: You should also consider reorganizing the store(. (委婉提供建议)
M: How would that improve service?
F: now products are not conveniently arranged.( arrange shoes in a neat row)
M: such as?
F: for instance,stockings and socks(长短袜) should be next to shoes.
M: now they are on different floors.
F: it makes much more sense to have them in one area.
Q:what do Ms.Tale suggest he do?
A:reoganize the store.
Dialog 2:
M: Maybe I should add more service related personnel.
F: That’s a good idea, like a tailor to do alterations 2.(修改衣服)
M: free alteration 1 while you wait.(立等可取)
F: while customers continue to shop and spend money.
M:How about a cafe? A place to relax while shopping.
F: make the cafe exciting, make it a destination.
M: people will come to the cafe and stay at the shop.
F: that is it.and your new valet –parking(待客停车) service will take care of their cars while they are shopping.
Q:what do he want to add?
A: more service-related personnel.


Dialog 3:
Valued customer program(优待老主顾计划)
M:Once I attracted these customers, I’ve got to keep them.
F: that will be easy, offer a valued customer program.
M: and an elite 3 class of customers(享受优待的顾客群)
F: they will get points everytime they buy something.
M: what a great way to build customer loyalty 4.
F: once they ‘ve earned X amount of points, they will get special discount coupon 5.
M: or free valet-parking service.
F: see, it’s easy to offer good customer service.
Q: what do he want to build?


A: customer loyalty.


Small talk:
--Are you sure we’ve made the right decision?
--we’ll see with time(日后便见分晓)/ I am sure/positive that We’ve made the right decision./I don’t know/I don’t think we made the right decision.



1 alteration
n.变更,改变;蚀变
  • The shirt needs alteration.这件衬衣需要改一改。
  • He easily perceived there was an alteration in my countenance.他立刻看出我的脸色和往常有些不同。
2 alterations
n.改动( alteration的名词复数 );更改;变化;改变
  • Any alterations should be written in neatly to the left side. 改动部分应书写清晰,插在正文的左侧。 来自《简明英汉词典》
  • Gene mutations are alterations in the DNA code. 基因突变是指DNA 密码的改变。 来自《简明英汉词典》
3 elite
n.精英阶层;实力集团;adj.杰出的,卓越的
  • The power elite inside the government is controlling foreign policy.政府内部的一群握有实权的精英控制着对外政策。
  • We have a political elite in this country.我们国家有一群政治精英。
4 loyalty
n.忠诚,忠心
  • She told him the truth from a sense of loyalty.她告诉他真相是出于忠诚。
  • His loyalty to his friends was never in doubt.他对朋友的一片忠心从来没受到怀疑。
5 coupon
n.息票,配给票,附单
  • The coupon can be used once only.此优惠券只限使用一次。
  • I have a coupon for ten pence off a packet of soap.我有一张优惠券买一盒肥皂可以便宜十便士。
标签: voa 商务英语
学英语单词
a legend in one's lifetime
allodification
angle head cylindrical grinding machine
anglo continental drawing box
antiputrescent
assembly trolley rails
baulk
between you, me and the doorpost
candy floss
cargo in dram
champagne trick
check computations
cistern car
condition
contraction and release
contralateral routing of signals aid
cyclic carousel system
deposition plane
dicerium
digital microwave radio
dip grain
distoclination
dolostone
downstairs
dramatic expression
El Catuco
elastic drive
elder days
eri-silkworm
Femestrone
filling ring
fontanelles
functional earthing
General Agreement on Trade in Services
Grubyella
guidance mechanism
guizhouensis
hemiseptum
herken
high speed adjustment
huff paste
i-cnowen
idyllism
internal flexion
isobutyl carbylamine
kalahari deserts
kick in the pants
Kleihauer
Lake Hopatcong
live hydraulic pump
local authorities management information system
manticulate
marine zooembryology
meissonnier
melanagromyza metallica
more power to you
musculus longitudinalis super ficialis linguae
no sale final
noise by combustion
not getting anywhere
object orientation
organic element analysis
Paphiopedilum concolor
parkering
pharmacons
pile irradiation
pinatas
plasmogen
plutos
Poggiardo
porcelain casserole
productresses
pus-gut
removable louvers
road crew
rural jurisprudence
savinases
scritching
sea monkey
shock absorber body
spinellide
state-led
sulphohydrolase
symphonized
Tao Jun
tempestively
tetrafluoroboric acid
tetrochetus sp.
the course
theriogenology
thermal endurance profile
thermodynamic engine
Tisco manganese steel
touch-toner
traveler's-joy
TV antenna booster
utility requirement document
voltampere switch
white-crowned plovers
yangtses
zeolite water