VOA 商务英语 lesson32
时间：2018-12-16 作者：英语课 分类：VOA 商务英语
Dialog 1 1: accessories 2(服饰配件)
F：the results of our research are in(得到了).
M: give it to me straight, what do I need to do?
F: as I explained to you last time…
M: just give me the bottom line(结论，问题实质), save the explanation for later.(此种说法比较直率)
F: the bottomline, your customers want better selection 4 and faster service.
M: there is not enough to choose from , in my whole department store?
F: especially the areas of accessories.there isn’t enough choice.
M: the selection is too small and the service is too slow.
Q: what do customers want?
A: better selection and faster service
Dialog 2:
F: that’s it in a nutshell(简而言之).
M: well ,I can work with my buyers to improve the selection.
F: and you can work with your staff to improve their service.
M: was my staff rude?
F: No. but not very helpful neither.
M: they weren’t willing to go the extra mile?(做份外事)
F: no they weren’t informed of customers or the products.
M: and I bet 3 they didn’t offfer suggestions on what to buy.
Q:why will he work with his staff
A: to improve their service.
Dialog 3:
F: there also weren’t enough salesclerks for peak hours.
M: on Saturday, I suppose.
F: Saturday all day, all week during lunch and after work.
M: I can hire more people for those times.
F: you have to train them.
M: train them to respond quickly to customers’needs.
F: train them stay on top of the product line(熟知产品系列有关的知识)
M: and train them to be one step ahead of the customer.（领先一步）
Q:what will he do with the people he hires?
A: train them !
- At last there can be a reasonable dialog between our two governments.我们两国最后终于能理智地进行对话了。
- Address every primary view and dialog possible.要尽可能考虑到所有主要的视图和对话。
- a range of furnishings and accessories for the home 各种各样的家居装饰物及配件
- These are indispensable accessories. 这些是不可缺少的附件。 来自《简明英汉词典》