时间:2018-12-16 作者:英语课 分类:VOA 商务英语


英语课
Lesson 20
Dialog 1
New words: customize(定制)
F: I’m very impressed with Direct computers,Mr.Stentn.
M: Thanks , we’ve worked hard to build up our business.
F: Why is Direct computer so sucessfully?
M: We customize computers for individual customers.
F: Customizing computers for individual customers is a unique concept.
M: it sure is, We make exactly the computer a customer wants.
F: each computer you make is different.
M: each computer is customized to the needs of the particular user.
F: If I want a computer with all the bells and whistles?
M: whatever you want, we’ll make a custom-made computer just for you.
Q: What does Direct computers do?
A: Customize computers for individual users.
Dialog 2:
Specify 1
F: Where do I find your products? Where’re you retail 2 outlets 3?
M: You order directly from us.
F: Directly? How do I specify what I want?
M: 3 ways, by phone, by fax or by Internet.(排比)
F: I don’t get to see the product?
M: You spec it, we make to your specifications 4.
F: So I spec it and you send directly to me?
M: and we send it In 5 days.another reason we are so sucessful.
F: And if I am satisfied?
M: Satisfaction guarateed or your money back.
Q: How do customers buy computers from Direct computers?
A: by phone, by fax or by Internet.
Dialog3 :
Helpline(热线服务电话) ,field technician(外勤技术员)
F: What if I have a problem with my computer? What if there is a bug 5 in my operating system.
M: We don’t sell out computers with problems, we tested everything.
F: but there is usually some technical problem.
M: customers have 3 options, send it back ,call our helpline or contact the field technician .
F: What is your turnaround time(维修所需时间)?
M: we fix the problem and we return it to you in 2 days.
F: What about on site help for small technical problems?
M: We have technician around the country who come to your office.
F: I always seem to have problems at midnight.
M: our helpline is available 24 hours a day 7days a week.
Q: When can customers return their computers?
A: When there is a problem.
Small Talk:(表示感激)
-Thank you so much for your help ./you are really a big help./I want to thank you
--You are welcome.


1 specify
vt.指定,详细说明
  • We should specify a time and a place for the meeting.我们应指定会议的时间和地点。
  • Please specify what you will do.请你详述一下你将做什么。
2 retail
v./n.零售;adv.以零售价格
  • In this shop they retail tobacco and sweets.这家铺子零售香烟和糖果。
  • These shoes retail at 10 yuan a pair.这些鞋子零卖10元一双。
3 outlets
n.出口( outlet的名词复数 );经销店;插座;廉价经销店
  • The dumping of foreign cotton blocked outlets for locally grown cotton. 外国棉花的倾销阻滞了当地生产的棉花的销路。 来自《简明英汉词典》
  • They must find outlets for their products. 他们必须为自己的产品寻找出路。 来自《现代汉英综合大词典》
4 specifications
n.规格;载明;详述;(产品等的)说明书;说明书( specification的名词复数 );详细的计划书;载明;详述
  • Our work must answer the specifications laid down. 我们的工作应符合所定的规范。 来自《简明英汉词典》
  • This sketch does not conform with the specifications. 图文不符。 来自《现代汉英综合大词典》
5 bug
n.虫子;故障;窃听器;vt.纠缠;装窃听器
  • There is a bug in the system.系统出了故障。
  • The bird caught a bug on the fly.那鸟在飞行中捉住了一只昆虫。
标签: voa 商务英语
学英语单词
?-subunit
Acanthephippium sinense
amilorides
analytical geometry of space
Association of Oil Pipe Lines
at the furthest
automobilists
balanced incomplete type
Bartica
beautiness
bocion
bockwurst sausage
brownell
build up to
calorimotor
carrottop
caveator
continuity coefficient
core cavitation
correction and compensation device
counterextortion
cultural diffusions
Dactyloctenium aegyptium
Dazoxibin
DBMS drivers
dead water zone
dialling tones
dietary antigen
diguanidinobutanase
eclipsing star
Elliont type knuckle
equilibrium, temperature
erythrocythaemic
fdp management science
fruitshop
gear in train
grey-back
high quartz solid solution
hooking pass
Hungarian grass
incendiary leaf
incumbent upon
India lawn
iridium sulfite
j-invariant of elliptic curve
kulm
laid siege
lift distribution
low-order
major first face
meadow ferns
mid-latitudes
midget
multicolor emission
multident
multiviscosity oil
Ngoc My
non-independent accounting unit
nonweekly
objective force level
Okawville
P-T region
Pedicularis dolichoglossa
photoactive reaction
pipe valve tray
pointwise ergodic theorem
prolific writer
quinonyl
quotation board
rapid scanning spectrometer
rational form
reinforcement bending shed
remines
repressibility
riveros
Sena, R.
send back system
send sb into bankrupt
side toppling
startscummers
stiede
Stiegel, Henry William
stove drying
stress in beam
suirs
swab man
sweat over sth
swept
tabards
Take someone to the woodshed
Terezinha
theory of matrices
thiofuradene
tropical automatic weather station
tropicalist
tulie
ultrasonic cell disintegration
unirrigated soil
unlight
vieulence alteration
wage drift
wave length-ship length ratio