时间:2018-12-16 作者:英语课 分类:VOA 商务英语


英语课
Lesson 20
Dialog 1
New words: customize(定制)
F: I’m very impressed with Direct computers,Mr.Stentn.
M: Thanks , we’ve worked hard to build up our business.
F: Why is Direct computer so sucessfully?
M: We customize computers for individual customers.
F: Customizing computers for individual customers is a unique concept.
M: it sure is, We make exactly the computer a customer wants.
F: each computer you make is different.
M: each computer is customized to the needs of the particular user.
F: If I want a computer with all the bells and whistles?
M: whatever you want, we’ll make a custom-made computer just for you.
Q: What does Direct computers do?
A: Customize computers for individual users.
Dialog 2:
Specify 1
F: Where do I find your products? Where’re you retail 2 outlets 3?
M: You order directly from us.
F: Directly? How do I specify what I want?
M: 3 ways, by phone, by fax or by Internet.(排比)
F: I don’t get to see the product?
M: You spec it, we make to your specifications 4.
F: So I spec it and you send directly to me?
M: and we send it In 5 days.another reason we are so sucessful.
F: And if I am satisfied?
M: Satisfaction guarateed or your money back.
Q: How do customers buy computers from Direct computers?
A: by phone, by fax or by Internet.
Dialog3 :
Helpline(热线服务电话) ,field technician(外勤技术员)
F: What if I have a problem with my computer? What if there is a bug 5 in my operating system.
M: We don’t sell out computers with problems, we tested everything.
F: but there is usually some technical problem.
M: customers have 3 options, send it back ,call our helpline or contact the field technician .
F: What is your turnaround time(维修所需时间)?
M: we fix the problem and we return it to you in 2 days.
F: What about on site help for small technical problems?
M: We have technician around the country who come to your office.
F: I always seem to have problems at midnight.
M: our helpline is available 24 hours a day 7days a week.
Q: When can customers return their computers?
A: When there is a problem.
Small Talk:(表示感激)
-Thank you so much for your help ./you are really a big help./I want to thank you
--You are welcome.


1 specify
vt.指定,详细说明
  • We should specify a time and a place for the meeting.我们应指定会议的时间和地点。
  • Please specify what you will do.请你详述一下你将做什么。
2 retail
v./n.零售;adv.以零售价格
  • In this shop they retail tobacco and sweets.这家铺子零售香烟和糖果。
  • These shoes retail at 10 yuan a pair.这些鞋子零卖10元一双。
3 outlets
n.出口( outlet的名词复数 );经销店;插座;廉价经销店
  • The dumping of foreign cotton blocked outlets for locally grown cotton. 外国棉花的倾销阻滞了当地生产的棉花的销路。 来自《简明英汉词典》
  • They must find outlets for their products. 他们必须为自己的产品寻找出路。 来自《现代汉英综合大词典》
4 specifications
n.规格;载明;详述;(产品等的)说明书;说明书( specification的名词复数 );详细的计划书;载明;详述
  • Our work must answer the specifications laid down. 我们的工作应符合所定的规范。 来自《简明英汉词典》
  • This sketch does not conform with the specifications. 图文不符。 来自《现代汉英综合大词典》
5 bug
n.虫子;故障;窃听器;vt.纠缠;装窃听器
  • There is a bug in the system.系统出了故障。
  • The bird caught a bug on the fly.那鸟在飞行中捉住了一只昆虫。
标签: voa 商务英语
学英语单词
actuating lever
ageing hardening
air launched cruise missile
Amphicoelia
approximation by operator
Atherolipin
athletic communication psychology
back out
baggage-rooms
beef-witted
bimorphic male
bottle track
brachyeardia
catch ratline
central tegmental tract
climatic stability theory
communication modem
counterguerilla
couplets on pillar
cylindruria
derne
design-construction team
dirty Sanchezes
Edlitz
electrolytic gravimetry
electronic inductivity
enterocardiovirus
Every bean has its black
exit jewel
fast loading
fault tolerant routing algorithm
feature-based design
fenestellae
filicanes
fluid state
full circle girder erecting crane
future light cone
grieve
histrionic
i-wived
identification of immature infant
Insiza
integrated trajectory system
issue in
kilogal meter
left internal spermatic vein
lifoes
low pump suction pressure
low-voltage capacitor discharge
make your bread
Mankayan
Mexican stand-off
National Association of Precancel Collectors
navarea warning service
nickums
nonmythic
North Fareham
octonare
Olorani
Oseen force
outcools
paciest
padbolt
panoptically
pinest
plane bed
plusia agnata staudinger
polytropic expansion
promotion and transfer
propositional dynamic logic
protanabol
quarter moon
radiatio
radio environment
regular epitaxy
road level
rotating contactor
sales representatives
sell't
shifting shaft
slugginess
soil bearing value
spice mixture
stinking rich
stitch line
subdermal vascular plexus free skin graft
subintrance
technically strong market
temperature expansion of pipes
terminal interchange
thyroid hormone evaluation
tongbok (dongbog)
trigyric
upbar
verbal creation
Vilna Gaon
vitamin b12 monocarboxylic acid
wako
Wiesentheid
wound heart wood
yahe (papua new guinea)
yoy