A: I have a reservation. My name is John Sandals. B: May I see your ID, please, Mr. Sandals? A: Certainly. Here it is. B: Thank you. Do you have a credit card, Mr. Sandals? A: Yes, I do. Do you accept American Express? B: Sorry, sir, just VISA or Mas
A: I need a room for a few days. B: That won't be a problem. Could you please tell me your name? A: John Sandals. That's S A N D A L S. B: Sir, I'm Michelle, and I run the front desk. Please tell me the days you'll be here. A: I'll be there in April:
A: Hi, I need a hotel room. B: That's no problem at all. May I have your name, please? A: Certainly. My name is John Sandals. B: It's a pleasure, Mr. Sandals. My name is Michelle. What days will you need a room? A: Friday afternoon, April 14 through
A: Hello. I need to reserve a room. B: Not a problem. May I have your name, please? A: Of course. I'm John Sandals. B: Hi, sir. My name is Michelle. Could you tell me when you need the room? A: Right now. I plan to be there in April from the 14th to
A: Hello, I'd like to reserve a hotel room. B: That should be no problem. May I have your full name, please? A: My name is John Sandals. B: Hello, Mr. Sandals. My name is Michelle. What days do you need that reservation, sir? A: I'm planning to visit
A: Hi there, I want to reserve a hotel room. B: No problem at all. Could I have your full name, please? A: Sure, John Sandals. B: Hi, Mr. Sandals. I'm Michelle, at your service. When do you need the room? A: My plans are to be there April 14th to the
A: This room is unacceptable. I want a new one, and I want a refund for tonight. B: Would you please tell me the exact problem, sir? A: I'm being attacked by hordes of cockroaches! B: Oh, my gosh, they're back? Another room at once, sir, plus a full
A: Hi. I need more amenities, please. B: Could you be a little more specific, sir? A: Well, to be more specific, the free stuff, like soap, lotion, and shampoo. B: I understand. Now, you're saying that you've already used up all your amenities? A: Oh
A: I'd like to request some more amenities. B: Amenities? What do you mean by amenities, sir? A: Well, the free stuff! You know: the soap, lotion, shampoo, etc. B: I see. Sir, if I may ask: Have you used up all the amenities in your room? A: Not at a
A: Excuse me. Do you happen to have a gym here? B: Yes, sir. I think you'll find our gym quite satisfactory. A: So, where do I go to exercise? B: It's only one flight down, sir. Just take the elevator or the stairs. A: Am I going to be charged extra
A: I want to change rooms. In fact, I want a refund for tonight! B: If you tell me the exact problem, I can be more helpful. A: Cockroaches have declared war on my room! B: Allow me to apologize. I'll give you another room right now, and a full refun
A: This room is unfit for humans. I want another room, and I want a refund for tonight. B: Perhaps if you would be kind enough to tell me the problem, sir. A: In a word, cockroaches! B: Oh, no, are they back? I'll give you another room immediately, s
A: I'm quite upset! I want a new room and a refund for tonight. B: Forgive me, sir, I haven't been told what the problem is. A: I'm about to be swept away by millions of cockroaches! B: My apologies, sir. We'll transfer you to a new room at once and
A: I want to change rooms immediately, plus a refund for tonight. B: I'm sorry, sir. Exactly what is the problem? A: I'm knee-deep in cockroaches! B: I'm so sorry, sir. We'll give you a new room immediately, and give you a refund also. A: Thank you.
A: I have a little problem with room 507. B: Problems are what we're here for, sir. Please tell me your problem. A: This room is filthy with cockroaches. B: Were you wearing your glasses when you noticed them, sir? A: I've already seen nine of them a
A: I'm in 507, and I have a big problem. B: I'm so sorry. Kindly tell me what the problem is, sir. A: Everywhere I look, I see cockroaches. B: Perhaps you could look again, sir, to double-check. A: The next cockroach I see will be number ten. B: Mr.
A: I want to change rooms. In fact, I want a refund for tonight! B: And the problem is, sir? A: Cockroaches have taken over my room! B: My apologies, sir. We'll give you a new room and refund the value of your current room. A: Thank you. I want to co
A: There's a major problem with room 507. B: I'm sorry to hear that. Please tell me the exact problem. A: This room is overrun with cockroaches. B: There has been an occasional silverfish in the hotel, sir. A: I stopped counting at nine. B: Sir, this
A: There's a big problem with my room. I'm in 507. B: Would you tell me the nature of the problem, sir? A: I have cockroaches crawling in my room. B: Perhaps you saw a silverfish, sir. A: I've seen nine more cockroaches than I wanted to see. B: Sir,
A: I'm in 507. I have a few problems with my room. B: What is that problem, sir? A: There are cockroaches in my room. B: Are you sure, sir? Flies I could believe, but cockroaches? A: I've counted nine different cockroaches, and I accidentally stepped
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