新东方商务口语[21]:退房Checking out of the Hotel[2]

退房（2）Checking out of the Hotel Guest: Im ready to settle the bill. 我要结账。 Desk Clerk: I hope you enjoyed your stay. 您住的还好吧？ Guest: Definitely! Very relaxing. 非常好！很舒服。 Desk Clerk: Good. Right, that comes

听一分钟英文：Banks-银行

Im not the worlds biggest fan of banks. Ive had too many bad experiences of them. I really dont know how they can advertise and say they look after you. They dont. Bank charges are way too high; you spend ages waiting to be served; and then they say

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

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Violet leaned back with a contented sigh. Stars lay scattered against the velvety black like diamonds. She felt like she was part of the soft summer night. Benny sat up. I dont see anything, he said. Except outer space. You will, Randy promised. Keep

地道美语听力播客:Asking Someone Out

I walked into the coffee room and saw that Brad was writing something on a piece of paper. When he saw me come in, he slipped the note out of sight. Trisha: Hey, what's up? Brad: Oh, nothing. Trisha: What were you writing? Brad: (Laugh) All right. Yo

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国外旅行怎样电话订房

Front Desk: Royal Hotel, can I help you? Tom: Yes. I urgently need a room for tomorrow night, and do you have any vacancies? Front Desk: Yes, we have. What kind of room would you like? Tom: I'd like a suite with an ocean view, please. Front Desk: No

这句英语怎么说第213期:剩余国外货币应怎么处理?

Travel Tip:Always end up with unwanted local currency after traveling abroad? On the last night of your trip, figure out how much cash you will need on the trip home. Bring your leftover money to the hotel front desk and ask for it be applied to your

纯正英语一分钟-banks

Im not the worlds biggest fan of banks. Ive had too many bad experiences of them. I really dont know how they can advertise and say they look after you. They dont. Bank charges are way too high; you spend ages waiting to be served; and then they say

想聊就聊-4.03.5订早餐

Room service ,can I help you ? This is room 1019,I would like to order a breakfast. What would you like ,Sir? One want susse,scrape like baking,toast in coffee. It will take about 20 minute ,Sir.Is that alright? Yes ,it is ,oh,by the way,could you a

新东方商务口语[17]:寻找酒店 Looking for a Hotel

没出过差的朋友可以仔细看看下面这段，特别是需要到国外出差的朋友，很多的国外的酒店只接收美金和信用卡结账，有些只接受信用卡。就像我的前老板的不久前的一次中东之行，在迪拜的

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旅游英语口语情境对话：如何电话定房 Reserving a room by phone Front Desk: Royal Hotel, can I help you? Tom: Yes. I urgently need a room for tomorrow night, and do you have any vacancies? Front Desk: Yes, we have. What kind of room wou

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Did you call for service, madam? 女士，您需要服务吗？ Yes,my air conditioner isn't working well. 是的。我的空调坏了。 We'll send someone to repair it immediately. 我们会马上派人来修的。 I'll report it to the maintenance

旅游英语口语就该这么说:第257期 餐饮 订早餐

Room service. Good morning! Can I help you? 送餐服务部。早上好！我能为您做点什么？ Good morning! My name is John Smith. I'm in Room 210. I'd like to have my breakfast in my room. 早上好！我叫约翰`史密斯，住在201房间。

外贸口语一点通第215期:酒店入住之叫早服务

Morning call service 叫早服务 A:This is the front desk. 这里是前台。 B:Hello, I'd like to have the morning call service. 喂，我想要叫早服务。 A:All right. 好的。 B:At 6 am. tomorrow morning. 明天早上6点。 A:What is your r

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The caller was enraged long before Beverly Smith was asked to pick up the phone. He had already yelled at her boss for an hour. But staying calm in the face of other people's anger is routine business for Ms. Smith, who takes outpatient calls at a Sa

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Reserving a room by phone Front Desk: Royal Hotel, can I help you? Tom: Yes. I urgently need a room for tomorrow night, and do you have any vacancies? Front Desk: Yes, we have. What kind of room would you like? Tom: I'd like a suite with an ocean vie

Wake-up Call Service 唤醒服务

Key Sentences（重点句子） 171．I'm going to Tianjln early tomorrow morning． 我明天一大早要去天津。 172．So I would like to request an early morning call． 因此我想让你们明天早上叫醒我。 173．At what time would yo

At the Information Desk问讯处 1

Key Sentences（重点句子） 72．Is there any place in the hotel where we can amuse our－selves？ 旅馆里有娱乐场所吗？ 73．If you want to take a walk， you can go to the garden． 如果您想散步，可以去花园。 74．There i

在国外如何电话定房

Reserving a room by phone Front Desk: Royal Hotel, can I help you? Tom: Yes. I urgently need a room for tomorrow night, and do you have any vacancies? Front Desk: Yes, we have. What kind of room would you like? Tom: I'd like a suite with an ocean vie