顾客期望

Great Expectations

My father’s family name being Pirrip, and my Christian name Philip, my 1) infant tongue could make of both names nothing longer or more 2) explicit than Pip. So, I called myself Pip, and came to be

发表于:2018-11-28 / 阅读(207) / 评论(0)

疯狂英语2002年

商务英语词汇客服：售后服务

[00:03.81]assemble :v.聚集，组装 [00:05.58]customer satisfaction :客户满意(度) [00:08.27]customer service hotline :客服热线 [00:11.02]defer payment :延后付款 [00:13.03]delivery :n.递送 [00:14.83]installation :n.安装 [00:16.76]lo

发表于:2018-11-30 / 阅读(192) / 评论(0)

商务英语分类核心1000词汇

A Difficult Customer

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(183) / 评论(0)

初级口语教程

纯正地道美语第1期(讲解篇):Difficult Customer

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

发表于:2018-12-02 / 阅读(84) / 评论(0)

纯正地道美语

温馨夜读II PART1 1.A Million Dollar Lesson

[00:00.83] Reflections on Life [00:04.21]You are the only one in a sea of infinity! [00:08.02]Your dearest possession is life, and it is given to you but once. [00:13.02]Life gives every one his opportunities, [00:16.07]but it doesnt send them into h

发表于:2018-12-03 / 阅读(78) / 评论(0)

自然百科2008年

金融英语 chapter5

[00:00.00]Chapter 5 Options [00:01.62]第五章期权 [00:03.24]Unit 9 Options(1) [00:05.43]第九单元期权（I） [00:07.63]Words and Expressions: [00:10.14]challenge eliminate adverse [00:16.64]premium confirmation run a risk [00:23.54]Dialogue

发表于:2018-12-05 / 阅读(207) / 评论(0)

金融英语

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(138) / 评论(0)

商务电话英语

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

发表于:2018-12-05 / 阅读(139) / 评论(0)

商务电话英语

英语博客-北美风情 245 Customer service

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(104) / 评论(0)

英语博客-北美风情

办公室英语口语第187:An angry customer 气愤的顾客

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(82) / 评论(0)

办公室英语口语

礼节美语 Business Etiquette 235-Calling-Customer-Service-I

Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(80) / 评论(0)

礼节美语

必背英文面试口语90:你期望的薪资是多少? What are your salary expectations?

What are your salary expectations? 你期望的薪资是多少？ I still have a few questions about my responsibilities. 关于工作职责，我还有几个问题。 May I first ask you those questions before we discuss money? 在谈薪水之前，我

发表于:2018-12-31 / 阅读(111) / 评论(0)

必背英文面试口语

听歌学英语：Expectations-MAGIC!

Expectations (expectations) 期望（希望） Can make you believe (can make you believe) 可以使你坚信（使你笃信） That what you desire (what you desire) 你所希冀的（所渴望的） Is what you need 便是你内心深处所需 And

发表于:2019-01-03 / 阅读(70) / 评论(0)

听歌学英语

英语对话之入住旅馆-3

A: Hello! My name is Sandals, I have a reservation. B: May I see your identification, please, sir? A: Here you are. B: Thanks. Do you have a credit card, sir? A: Of course. Will American Express do? B: I'm very sorry, sir. We accept only VISA or Mast

发表于:2019-01-15 / 阅读(99) / 评论(0)

英语情景对话-旅馆

Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(115) / 评论(0)

英语新闻

My Roommate

My roommate was interested in a young man in her English-literature class, but she was too shy to let him know. One day she overheard him say he was on his way to the library for a certain book. She rushed to the library, found the book and stuck in

发表于:2019-02-07 / 阅读(85) / 评论(0)

趣味英语

A million dollar lesson 千金一课

A million dollar lesson 千金一课 cab driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to impart this kind of training to corporate executives and staff. It cost m

发表于:2019-02-08 / 阅读(108) / 评论(0)

阅读空间

商务礼节美语第188期:Calling Customer Service 客服热线(上)

Bob给一家软件公司客户服务热线打电话，接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

发表于:2019-02-12 / 阅读(119) / 评论(0)

商务礼节美语

英语美文：千金一刻

A cab driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to impart this kind of training to corporate executives and staff. It cost me a $12 taxi ride. I had flown into

发表于:2019-02-16 / 阅读(94) / 评论(0)

英语美文

经济学人:六大经济学原理:菲利普斯曲线(2)

The next year it hit 5.4% even as unemployment changed little. 第二年，甚至在失业变化不大的情况下达到了5.4%。 The stagflation of the 1970s killed off the idea of a stable Phillips curve. 上世纪70年代滞张(stagflation)曾一度

发表于:2019-02-17 / 阅读(87) / 评论(0)

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