A million dollar lesson 千金一课
A million dollar lesson 千金一课
cab driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to impart this kind of training to corporate 1 executives and staff. It cost me a $12 taxi ride.
I had flown into Dallas for the sole purpose of calling on a client. Time was of the essence and my plan included a quick turnaround trip from and back to the airport. A spotless cab pulled up. The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As he got in the driver's seat, he mentioned that the neatly 2 folded Wall Street Journal next to me was for my use. He then showed me several tapes and asked me what type of music I would enjoy. Well! I looked around for a "Candid 3 Camera!" Wouldn't you? I could not believe the service I was receiving! I took the opportunity to say, "Obviously you take great pride in your work. You must have a story to tell.""You bet," he replied, "I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided 4 to find my niche 5 in life where I could feel proud of being the best I could be. I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day's work and done it well. I evaluate my personal assets and… wham! I became a cab driver. One thing I know for sure, to be good in my business I could simply just meet the expectations of my passengers. But, to be great in my business, I have to exceed the customer's expectations! I like both the sound and the return of being 'great' better than just getting by on 'average'".
Did I tip him big time? You bet! Corporate America's loss is the travelling folk's friend!
- This is our corporate responsibility.这是我们共同的责任。
- His corporate's life will be as short as a rabbit's tail.他的公司的寿命是兔子尾巴长不了。
- Sailors know how to wind up a long rope neatly.水手们知道怎样把一条大绳利落地缠好。
- The child's dress is neatly gathered at the neck.那孩子的衣服在领口处打着整齐的皱褶。
- I cannot but hope the candid reader will give some allowance for it.我只有希望公正的读者多少包涵一些。
- He is quite candid with his friends.他对朋友相当坦诚。
- This gave them a decided advantage over their opponents.这使他们比对手具有明显的优势。
- There is a decided difference between British and Chinese way of greeting.英国人和中国人打招呼的方式有很明显的区别。