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Lesson 12 Banks and their customers 银行和顾客 First listen and then answer the following question. 听录音,然后回答以下问题。 Why is there no risk to the customer when a bank prints the customer's name on his cheques? When anyone op
counter 柜台 customer 顾客 forget 忘记 manager 经理 recognize 认出 serve 服务, 照应, 接待
LISTENING 3 Reservation for Dinner 预约餐厅 Vocabulary 接下来听到的对话中,用到了 1~5 所列出的单字和片语,请从( A ) ~ ( F )中选出 一个 意思最接近的选项。 1. book (A) completely 2. fully (B) to reserv
In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English. Today, were going to talk how to deal with problems with the caller, which are of course much harder to handle!
Customer: Can you help me gift-wrap this, please? Salesgirl: Sure. (after a while) Customer: Wow! You did that beautifully. Salesgirl: Well, I practice daily. Customer: Practice makes perfect, right? Salesgirl: Certainly! 熟能生巧 顾 客:请你帮
导购口语: You can get a full refund if you have the receipt. 如果你出示发票就可以拿到全额退款。 We con't allow returns on sale items. 特价商品是不能退货的。 If ti had any quality question, you can have your money back.
Topic1-Are users forced to accept privacy policy before installing apps When you use an app for the very first time, an interface pops up which asks you to agree with the terms and conditions. More often than not, you agree, you proceed. But if you d
【Trancript】 I love the design so much A:I went to visit a customer in IVS Company the other day. Their offices were very impressive, especially their company Logo which is all over the place. There are Logo models in metal, copper, clove, paper
处理客户的抱怨 Handling the Customer's ComplaintsS: Salesclerk 售货职员 C: Customer 顾客情景对话 Dialogue对话1S: Good morning, sir. Can I help you? 早上好,先生。我能帮忙吗? C: I hope so. I'd like to make a complaint,
交货日期 Delivery DateS: Salesclerk 售货职员 C: Customer 顾客情景对话 Dialogue对话1C: How long will it take? 多久可以拿货? S: About two weeks. 大约两个星期。 C: That long? 那么久啊? S: Yes. It always takes about t
About Style 服装的样式S: Salesclerk 售货职员 C: Customer 顾客实用句型 Practical Key SentencesS1: You can change style. 你可以换款式。 S2: We have other style. 我们有其他款式。 S3: What styles do you want? 你要什么款式
【生词预览】 vibrate 使震动, conscience 良心 【笑话原文】 TheAdvantageofNoise WhereverIdrovemyoldcarover55milesperhour,itvibratedterribly,soIdecidedtosellit.Myfirstcustomerwantedtobuythecar,andIbattledwithmyconscienceoverwhetherorn
Now this machine has to come back in pristine condition. 这个得完美无损地还回来, You got it? Pristine. How do I want it back? 记住了吗?要原封不动的。我要它怎么样回来呢? Don't worry. It'll be perfect. 别担心,它会
Gabrielle:We got ties here, people! Designer ties, two for a dollar! Ooh, do you like those barbells? Make me an offer. 加百列:领带大甩卖啦!名家设计,2条1美元!你喜欢这杠铃吗?开个价吧。 I'm feeling generous. Here's the
LISTENING 2 Opening a New Bank Account 在银行开户 Vocabulary 接下来听到的对话中,用到了 1~4 所列出的片语,请从( A ) ~ ( E )中选出意思最接近的选项。 1. application form (A) legal paper showing the details
Be thankful after crossing someones path. Its nice to meet someone who is genuine and true. Remember, gold and silver is hard to find. Its underneath the ground. Its like your lover, its hard to find. But once you find it, it will be as precious as g
In a noisy restaurant when you want to get a refill or the check, have you ever used a hand signal to communicate with the waiter? Sometimes, it is just the best way to get what you want. Restaurant staff dont want you to know this, but they use hand
9. Every product purchased from us is delivered quickly to your door, sometimes in less than 24 hours. 凡购买我公司的商品均可快速送货上门,有时会在24小时之内送达。 还能这样说: All goods bought from us can be delive
1931 overwhelm 今天我们要学的词是 overwhelm. Overwhelm 是动词,有超过承受能力的意思。Thousands of holiday gifts didn't arrive before Christmas because UPS was overwhelmed by higher-than-expected demand. 由于邮件数量超出了