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Discussing a new manager A: Have you met the new manager in customer service? B: No, I havent gotten over there in a few weeks. How is he? A: She. She seems to be doing a pretty good job. Of course, anything would be better than that last guy! B: You
Unit Five Check out counter ( a customer approaches the check out counter) A: How much do I owe you? B: Let me see. There are two thousand four hundred and sixty Yuan all together. A: Oh, its a big money. Do you take cheques? B: Sorry, we only accept
导购口语: I'm sorry. I'm afraid we can not exchange it for you. 对不起,恐怕不能给您换货。 I'm sorry. I'm afraid it can not be changed. 对不起,恐怕不能够给您换货。 We could take it back and deliver a new one. 我们可以
导购口语: Prices have up to twenty percent off. Do not miss the chance. 8折优惠,不要错过机会。 We give you a discount of 20% since we're renewing our inventory. 我们因为在出清存货,所以商品八折出售。 Opening sales a
Im not the worlds biggest fan of banks. Ive had too many bad experiences of them. I really dont know how they can advertise and say they look after you. They dont. Bank charges are way too high; you spend ages waiting to be served; and then they say
处理客户的抱怨 Handling the Customer's ComplaintsS: Salesclerk 售货职员 C: Customer 顾客情景对话 Dialogue对话2C: I'm afraid I'll have to cancel our order. 恐怕我必须取消我们的订单。 S: What's the matter? 怎么回事?
Orderamp;Quantity下单及数量S: Salesclerk 售货职员 C: Customer 顾客实用句型 Practical Key Sentences对话2C: Do you have this style? 你们有这样的款吗? S: Let me see. Yes, we have this style. 让我看看,是的,我们有这款
Clothes Size 服装大小S: Salesclerk 售货职员 C: Customer 顾客情景对话 Dialogue对话1C: It's too small. Give me a bigger one, please. 太小了,请拿大一点的给我。 S: Then, how do you like this one? 那么这个怎么样? C:
Customer:Can you help me gift-wrap this, please? 顾客:请你帮我把这个东西用礼品纸包起来好吗? Salesgirl:Sure. (after a while) 女店员:好啊。(过了一会儿) Customer: Wow 1 You did that beautiful. 顾客:哇!你包得
LISTENING 3 At a Chemists 上药房 Vocabulary 接下来听到的对话中,用到了 1~5 所列出的单字和片语,请从( A ) ~ ( E )中选一个出意思最接近的选项。 1. prescription (A) not together 2. over the counter (B) wh
I understand, but the apartment brokers who we charge asked us to charge them 我明白你的意思,但纽约的房屋中介主动要求我们收费, because they figured it would cut down on the perceived need to post and repost the same places 这
1. Why does the man want to buy flowers for his wife? A. He wants to surprise his wife for her birthday. B. His wife has just received a nice job promotion. C. The man didn't remember the day they got married. 2. The florist summarizes her thoughts o
1. Why did the man settle on renting the full-size car? A. It was roomy enough for him. B. It was more economical than the minivan. C. It had more features than the other vehicles. 2. What was one of his major concerns about renting the car? A. He co
III. Listening In Task 1: A Friendly Stylist Stylist: Morning, sir. This chair, please. What can I do for you? Nick: A simple haircut: short on the back and sides. Stylist: Very good. I can, of course, do something fashionable for only $60. Nick: 60
Unit 5 So many kinds of English Vocabulary Task Answers/Script A Sometimes I have trouble understanding native speakers. Thats because native speakers use a lot of slang. I wish I could speak English more fluently. B I want a teacher who is a native
by Michael W. Flynn First, a disclaimer: Although I am an attorney, the legal information in this podcast is not intended to be a substitute for seeking personalized legal advice from an attorney licensed to practice in your jurisdiction. Further, I
When youre helping a caller on the phone, unexpected things can happen. You might need to get some additional information from another source or have the caller to speak to someone else. Or, there may be some interference with the telephone connectio
In this Business English Pod lesson were going to look at discussing problems over the phone. For the example today, well focus on chasing up an outstanding invoice, or a bill that hasnt been paid on time. In business, its not unusual to have a custo