时间:2018-12-26 作者:英语课 分类:外贸服装口语


英语课

 处理客户的抱怨 Handling the Customer's ComplaintsS: Salesclerk 售货职员 C: Customer 顾客情景对话 Dialogue对话1S: Good morning, sir. Can I help you?


早上好,先生。我能帮忙吗?
C: I hope so. I'd like to make a complaint, the goods you sent to us seem to be out of joint 1 with your samples.
但愿能帮上。我想提一个意见,你们发来的货物似乎与你们的样品不相称。
S: What's the matter?
怎么回事?
C: It's not what I asked for.
这不是我要的。
S: What's wrong with it?
哪不对?
C: It's not the right material.
面料不对。
S: Really?
真的吗?
C: The pattern is not right, either.
样式也不对。
S: Let me check out. Oh, sorry, we sent the goods wrong.
让我查一查。噢,对不起,我们送错货了。
C: Can you exchange other goods for me?
能给我换其他货吗?
S: Sure. May I see your receipt?
能给我换其他货吗?
C: Of course. Here you are.
当然。给。
S: OK. We'll exchange other goods for you.
好的。我们马上会给您换其他货。
C: All right.
好的。

1 joint
adj.联合的,共同的;n.关节,接合处;v.连接,贴合
  • I had a bad fall,which put my shoulder out of joint.我重重地摔了一跤,肩膀脫臼了。
  • We wrote a letter in joint names.我们联名写了封信。
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