世界节假日博览 第4期:客户服务日

Customer Service Day is on January the 17th. At least, it is in America. Not sure about the rest of the world. This is a day for companies and businesses to reflect on the importance of providing good customer service. Its also a day for customer ser

听广告学英语-Toyota 丰田汽车之皇冠汽车

听广告学英语:Toyota 丰田汽车之皇冠汽车 原文：As Hong Kong's biggest car dealership, crown motors excels in its service to customers. With state-of-the-art technology and equipment, we serve our customers better and faster. At Crown motors we continu

VOA 商务英语 lesson32

Dialog 1: accessories(服饰配件) F：the results of our research are in(得到了). M: give it to me straight, what do I need to do? F: as I explained to you last time M: just give me the bottom line(结论，问题实质), save the explanation for later.(此种

VOA 商务英语 lesson31

Tip(诀窍)，resistance F: take up(获得) any sales tips? M: sure, give you 10% off and let you loose (放任自由)in my store F: I admit it. My sales resistance（对推销的抵制力） is low. M: your sales resistence is not existent. F: Im a pushover（容易被

VOA 商务英语 lesson33

Dialog 1: M: To improve customer service, Ill hire more employees for peak hours. F: You should also consider reorganizing the store（. (委婉提供建议) M: How would that improve service? F: now products are not conveniently arranged.( arrange shoes i

VOA 商务英语 lesson28

F：Mr. Hale, dont you tell me you re opening another store? M: I wish my news were that good. F: things couldnt be going that poorly for you? M: When is the last time you shopped at Hale store? F: Well. I Ur you know I dont really shop that much. M:

VOA 商务英语 lesson29

Dialog 1: Menu F: This is a good place to see customer service in action. M: This is a coffee shop, I run a department store. F: service is service, whether youre selling sandwiches or dresses. M: ready to order? F: we don't have menus. M: Hang on, I

林超伦实战口译练习笔记 第107期:服务成竞争利刃

At Universal Instruments, we expect service to become an increasingly significant competitive differentiator as the sophistication of manufacturing processes increases. Changes in customer demographics are placing increasing demands on our global cus

纯正地道美语(外教讲解)270：讨论竞争

Mr. Ford: Now, of course, with all this cutting-edge technology there must be a catch, you might ask yourself. I bet the retail price will be too much for most consumers, you might say. Well, youd be wrong! Mr. Ford: Yes, of course the x420 is aimed

考研英语易考范文背诵MP3 23

[00:00.52]易考范文二十三 [00:04.68]As is depicted in the above drawing, a waiter, [00:09.71]using payment in advance as a preferential measure, [00:13.54]sets a trap for the customer in reality. [00:16.71]What is revealed in the drawing is a s

成人高等教育英语教材第三册04

UNIT 4 How to Use a Bank Integrated Skills Development Passage Banking Services Everyone needs money to buy food, clothes, and housing. Very few people can produce everything that they need. Today, mo

NPR 2009-04-01

From NPR News in Washington, I'm Jack Speer. World leaders including President Obama have converged on London for the G-20 meeting scheduled for this Thursday. It marks the first official foreign tour for the president since taking office. Even as l

财富精英励志演讲45：提高我们的能力,满足您的要求(12)

They are important to us because they are important to our customers, who depend on them for the most demanding, business-critical computing. 这些产品对我们非常重要，因为它们对我们的客户很重要，我们的客户正依赖它们完

财富精英励志演讲 第157期:携手打造电子化世界(9)

I've spoken about our systems strategy for powering the Extended Enterprise. Now I'll move onto some important software products. HP OpenView is an industry-leading software product that is aimed at helping customers manage their Extended Enterprise

Amazon web-services partially recover

SAN FRANCISCO, April 22 (Xinhua) - Amazon's web-services disruption issues have not been completely resolved Friday morning, as some websites still in slow recovery. Amazon said in an update early Friday that meaningful progress has been made and is

客服人员应该如何保持冷静

The caller was enraged long before Beverly Smith was asked to pick up the phone. He had already yelled at her boss for an hour. But staying calm in the face of other people's anger is routine business for Ms. Smith, who takes outpatient calls at a Sa

商业广告用语词汇

产品远销英国、美国、日本、意大利和东南亚，深受消费者欢迎和好评 Our products are sold in Britain, America, Japan, Italy and South East Asia and well appreciated by their purchasers. 畅销全球 selling well all over the world 典雅大方 elegant and gracefu

波兰银行推出“移动”ATM机

In an age of contactless cards and paying with your smartphone, the idea of getting cash out of an ATM machine may seem a little dated. 在这个非接触式智能卡和智能手机付款盛行的时代，去ATM机取钱显得有点过时。 But now

Courier Industry Dilemma

Since last year, several renowned domestic courier companies have been publicly expressing their dissatisfaction regarding rising cost due to hikes in fuel prices and labor costs, including Shunfeng Express, ZTO Express Service Co. and Yuantong Expre

情景会话口袋书人际篇 第360期:送货上门(4)

14. The goods can be sent to you in two days. 货物两天内可以送达。 还能这样说： The goods can be delivered to you within two days. We can deliver the goods to you in two days. 谚语： Goods are theirs who enjoy them. 爱物者有物用