现代酒店英语实务教程 03(处理投诉)

发表于:2018-12-05 / 阅读(89) / 评论(0) 分类 现代酒店英语

How to Make a Complaint in English Imagine that you are visiting friends or family in an English-speaking country. You need to have a few pieces of clothing professionally cleaned for a party. So you take them to a dry cleaner. When you go to get you

发表于:2018-12-16 / 阅读(34) / 评论(0) 分类 2018年VOA慢速英语(十一)月

十一长假即将到来,出国旅游如果遇到糟糕的服务怎么办?今天Jenny和Adam要说说如何有效沟通和投诉。 十一黄金周 首先,我们来说一说大家都很喜欢的十一黄金周: National Day: 国庆节 October

发表于:2018-12-17 / 阅读(105) / 评论(0) 分类 美国文化脱口秀

投诉枕头套是脏的,浴缸也是脏的。 A: No pillow cases are stained and the bathtub is not clean. There ore no towels in the bathroom. 不好。枕头套是脏的,浴缸也是脏的。而且卫生间里也没有浴巾。 B: I'm terribly s

发表于:2018-12-18 / 阅读(98) / 评论(0) 分类 酒店英语口语就该这么说

处理投诉非常抱歉,先生。 A:But it's unfair to the occupants! 但那对现在的住客很不公平呀! B:I'm terribly sorry, sir. We'll take this into consideration. May I call the room attendant up now to have your room tidied?非常抱

发表于:2018-12-18 / 阅读(74) / 评论(0) 分类 酒店英语口语就该这么说

W: Are you the manager of apartment management service? M: Yes, I am. Can I help you? W: Im here to see you on behalf of the dwellers in the apartment. The heating system in the apartment doesnt work yet. Last time you promised you would fix it in tw

发表于:2018-12-25 / 阅读(49) / 评论(0) 分类 英语口语900句

本单元是关于投诉的对话 Tim: How can I help you sir? Customer: It's about this watch. Tim: What seems to be the problem? Customer: The alarm doesn't work and the strap leaves a green mark on my wrist when I take it off. Tim: Have you worn the watch i

发表于:2018-12-26 / 阅读(47) / 评论(0) 分类 公寓伙伴

Dialogue 1: (Xiao Gao has returned to the store where he bought his phone, he hassome complaints about the customer service) (小高又回到他买手机的那个店,他想要投诉一个店员的服务态度) Jingjing: Yes, how can I help you?

发表于:2018-12-28 / 阅读(43) / 评论(0) 分类 英语PK台

Dialogue 2: (The manager takes her offending employee,Mr. Gao, to her office to share the complaint) (经理带着她被投诉的员工高先生到她的办公室谈话) Jingjing: Alright, Mr. Gao, do you know why you're here? 京晶:高先生,

发表于:2018-12-28 / 阅读(57) / 评论(0) 分类 英语PK台

[00:03.81]break down :故障 [00:05.74]claim :n.(保险)理赔;费用申请 [00:07.39]complaint :n.抱怨;不满 [00:09.21]criticism :n.批评 [00:11.12]defective :a.瑕疵的;有缺陷的 [00:12.92]feedback :n.意见反映 [00:14.93]improve :v

发表于:2018-12-31 / 阅读(124) / 评论(0) 分类 商务英语分类核心1000词汇

Review Boards in Many US Cities Handle Complaints Against Police 美国很多城市的审查委员会处理警察投诉案 INDIANAPOLIS The use of deadly force by law enforcement officers in Ferguson, Missouri and elsewhere in the United States in re

发表于:2019-01-14 / 阅读(69) / 评论(0) 分类 VOA标准英语2015年(一月)

世界真小 it is a small world small world! you never know whom you will bump into 既然如此,你自己来吧 do it yourself ,then 这才像话 that is more like it 太过分了 that is going too far 我老早就告诉过你了 see i told you(s

发表于:2019-01-15 / 阅读(42) / 评论(0) 分类 英语口语

A: Oh, excuse me. I just spilled my coffee on your carpet. B: Don't worry about it. A: Anyway I want to pay for the cleaning. B: It's no big deal A: I have been waiting for Mr. T. Carpenter for thirty

发表于:2019-01-22 / 阅读(78) / 评论(0) 分类 实用英语

遇到不满意的事情和对待需要投诉时,礼貌地说比较奏效。而且有趣的是,你可能先要说SORRY,再提出你的投诉,这样显得很有教养和礼貌,你的问题才会

发表于:2019-01-22 / 阅读(54) / 评论(0) 分类 实用英语

Settling complaints 处理投诉 Key Sentences(重点句子) 128.Can you change the room for me? It's too noisy. 能给我换个房间吗?这儿太吵了。 129.My wife was woken up sever

发表于:2019-01-26 / 阅读(44) / 评论(0) 分类 实用英语

在现代办公生活中,我们越来越多地会用到英语,用英语发邮件,用英语写记录报告,或者用英语向上司写假条。本期乘兴走笔就来跟大家讲讲如何用英语写假条,也就是提前请假的状况下应

发表于:2019-02-01 / 阅读(43) / 评论(0) 分类 实用英语

遇到不满意的事情和对待需要投诉时,礼貌地说比较奏效。而且有趣的是,你可能先要说SORRY,再提出你的投诉,这样显得很有教养和礼貌,你的问题才会得到更圆满的解决。 比如,在商店里

发表于:2019-02-03 / 阅读(42) / 评论(0) 分类 实用英语

Enquiry 询盘 (a)Dear sir, We have seen your advertisement in the New Asia Journal and are particularly interested in your portable typewriters,but we require a machine suitable for fairly heavy duty。 Please send me your current illustrated ca

发表于:2019-02-15 / 阅读(75) / 评论(0) 分类 天天商务口语

词汇畅谈(Vocabulary Build-up):mess 口语训练营(Everyday English):英语情景对话:噪音扰民遭小区住户投诉 语法天地(Grammar Talk):at, in, on, by在表地点时的用法和区别

发表于:2019-02-15 / 阅读(161) / 评论(0) 分类 趣味青春英语

instruction for sale and purchase 买卖通知书 instrument 文书;票据;契约;文件 instrument of exchange 交易票据 instrument of indebtedness 借款欠据 instrument of proxy 委托文书

发表于:2019-02-17 / 阅读(45) / 评论(0) 分类 财会英语