酒店英语口语就该这么说 第65期:处理投诉
时间：2018-12-18 作者：英语课 分类：酒店英语口语就该这么说
英语课
处理投诉非常抱歉，先生。
A：But it's unfair to the occupants! 但那对现在的住客很不公平呀！
B：I'm terribly sorry, sir. We'll take this into consideration. May I call the room attendant 1 up now to have your room tidied?非常抱歉，先生。我们会考虑这点的。我立刻派厢务员整理您的房间好吗？
同类问句：
I'm awfully 2 sorry for that, sir. I'll see to it right away.先生，我对此非常抱歉，我会马上处理此事。
I'm sorry to have caused you so much trouble, but I'll manage to solve the problem before long.我很抱歉给您带来了如此多的不便，但我会想办法尽快解决问题的。
I'm awfully sorry for that. I'll speak to the manager and he'll see to it right away.我对此非常抱歉。我会告诉经理的，他会马上处理此事。
Well, I understand how you feel and we'll try to do our best to help you.我理解您的心情。我们会尽我们最大的努力帮助您的。
Please wait a moment. I'll arrange it for you. 请您等一会儿，我会帮您安排的。