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发表于:2018-11-30 / 阅读(211) / 评论(0)

商务英语分类核心1000词汇

A Difficult Customer

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发表于:2018-12-02 / 阅读(214) / 评论(0)

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发表于:2018-12-02 / 阅读(98) / 评论(0)

纯正地道美语

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发表于:2018-12-05 / 阅读(136) / 评论(0)

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by Adam Freedman Todays topic: You break it, you buy it. Matthew asks, if a business posts one of those signs saying you break it, you buy it, then are you legally obligated to buy something because you broke it. Are You Break It, You Buy It Signs Le

发表于:2018-12-05 / 阅读(150) / 评论(0)

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发表于:2018-12-05 / 阅读(223) / 评论(0)

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BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(151) / 评论(0)

商务电话英语

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This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

发表于:2018-12-05 / 阅读(155) / 评论(0)

商务电话英语

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Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(121) / 评论(0)

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Dialog: Be committed to, distribution cost F: So you ship each computer within 5 days and repair computers in 2 days. M: Were committed to providing fast service. F:and You really can distribute computers within 5days? M: generally yes,but our distr

发表于:2018-12-16 / 阅读(186) / 评论(0)

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生活英语听力文章第1期: 定时炸弹(1)

The Ticking Time Bomb 嘀嗒作响的定时炸弹 Have you ever thought or said something like this? 你曾这样想过或说过吗？ If he does that one more time, I am going to lose it! 如果他再这样做一次，我就要发火了！ Or, If sh

发表于:2018-12-18 / 阅读(86) / 评论(0)

生活英语听力文章

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An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(92) / 评论(0)

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Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(95) / 评论(0)

礼节美语

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These days, shopping often involves an Internet connection and a laptop or smartphone. However, businesses are now trying to use new technology, such as 3D printing and augmented reality, to bring customers back into stores. At the recent National Re

发表于:2019-01-02 / 阅读(167) / 评论(0)

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我国2016年电商投诉量同比增近15%

The number of Chinese e-commerce customer complaints increased by 14.78% year on year in 2016, according to a report released by China's E-commerce Research Center. 中国电子商务研究中心近日发布的报告显示，2016年全国电商消费者

发表于:2019-01-07 / 阅读(79) / 评论(0)

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Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(139) / 评论(0)

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China's drug retail sales hit 188 bln yuan

China's drug retail sales hit 188 bln yuan BEIJING, Sept. 26 (Xinhua) -- China's drug retail sales reached 188.5 billion yuan (about 29.9 billion U.S. dollars) in 2011, according to figures released by the China Medical Pharmaceutical Material Associ

发表于:2019-02-04 / 阅读(91) / 评论(0)

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US Retail Sales Rise Slightly

U.S. retail sales grew more slowly in October, giving a moderate boost to the consumer spending segment that drives most U.S. economic activity. Tuesday's report from the Commerce Department says the gain was one-half of a percent in October, which i

发表于:2019-02-04 / 阅读(80) / 评论(0)

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VOA标准英语10月-World Stocks Down Again; US Retail Sales Drop

Stock prices were down again Wednesday, on Wall Street and in Europe and Asia. As VOA's Kent Klein reports from Washington, investors seem to doubt that plans to help troubled financial institutions will be enough to fight off a deep recession. Pede

发表于:2019-02-04 / 阅读(90) / 评论(0)

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Bob给一家软件公司客户服务热线打电话，接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

发表于:2019-02-12 / 阅读(138) / 评论(0)

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