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Lesson 12 Banks and their customers 银行和顾客 First listen and then answer the following question. 听录音，然后回答以下问题。 Why is there no risk to the customer when a bank prints the customer's name on his cheques? When anyone op

A Difficult Customer

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

纯正地道美语 第1期(讲解篇):Difficult Customer

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

英语博客-北美风情 245 Customer service

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

NPR 2011-06-09

From NPR News in Washington, I'm Lakshmi Singh. For the first time this year, economic recovery has actually slowed across several US regions. A Federal Reserve survey points to a slowdown in four of its twelve bank regions in April and May compared

新概念英语85年上外美音版第四册 第15课

Lesson 15 The Consumer Society and the Law消费者社会和法律 When anyone opens a current account at a bank, he is lending the bank money, repayment of which he may demand at any time, either in cash or by drawing a cheque in favour of another p

办公室英语口语第187:An angry customer 气愤的顾客

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

礼节美语 Business Etiquette 235-Calling-Customer-Service-I

Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

印度2020年前将实现'无卡支付'

If you thought India's decision to ban 86% of its cash was ambitious, wait until you hear what it may do next. 如果你认为印度禁止全国86%现金流通的决定野心勃勃，听完该国下一步可能采取的举措再说吧。 Amitabh Kant

银行英语口语－信用证

L/C(信用证) C= Customer顾客 T=Teller职员 T: Can I help you, sir? 能帮你什么忙吗，先生？ C: Yes, I want to open an L/C, but I don't know how to work? 对， 我想开个信用正， 但我不明白如何运作？ T: Ok, Let tell you.

Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

请求延期付款

付款与银行业务 请求延期付款 我公司小泽先生因急事出差大阪, 5月1日以前不能返回, 故该件请宽延至5月1日, 我们将于5月2日汇款。 Our Mr. Osawa is away in Osaka on an urgent business, and will not return un

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1. Identification 1.身份证 We never know when we need to show our identification, so its a good idea to carry it in your wallet all the time. Your identification is actually your passport to numerous opportunities so you dont have to keep your pas

电子红包为老传统注入新色彩

Giving lucky money in electronic form has become a trendy spin on the Chinese tradition of giving red envelopes of cash, or hongbao, to children to mark Lunar New Year's Eve. Stats from Alipay, Alibaba's e-payment system, shows over 100 million peopl

商务礼节美语第188期:Calling Customer Service 客服热线(上)

Bob给一家软件公司客户服务热线打电话，接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

会计账目英语实用语

会计报表 statement of account 往来帐目 account current 现在往来帐||存款额 current accout 销货帐 account sales 共同计算帐项 joint account 未决帐项 outstanding account 贷方帐项 credit account||creditor account 借方帐项

Opening a Bank Account

Daily Life - Opening a Bank Account (C0032) A: Next, please. May I help you, sir? B: Hello, yes, Id like to open a bank account. A: Certainly, I can can help you with that. What type of account would you like to open? A chequing or a savings account?

高级英语表达技巧，让人一听就觉得很地道

在国外，口语表达的场合基本上可以分成三类： 1.presentation用，打工/实习面试用 这是最正式的一类； 2.在大学里和教授，老师(tutor),沟通用，在银行，移民局，警察局，医院办重要的事（比如