以客户为中心

[00:03.81]assemble :v.聚集,组装 [00:05.58]customer satisfaction :客户满意(度) [00:08.27]customer service hotline :客服热线 [00:11.02]defer payment :延后付款 [00:13.03]delivery :n.递送 [00:14.83]installation :n.安装 [00:16.76]lo

发表于:2018-11-30 / 阅读(181) / 评论(0) 分类 商务英语分类核心1000词汇

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(172) / 评论(0) 分类 初级口语教程

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

发表于:2018-12-02 / 阅读(80) / 评论(0) 分类 纯正地道美语

[00:00.00] [00:00.00]39 Shrinking [00:04.44]Does it keep its shape? [00:05.88]Silk dress might shrink. [00:08.28]This material is unshrinkable and colorfast offer washed. [00:12.20]It is preshrunk. [00:15.67]A: What kind do you have in mind? [00:17.5

发表于:2018-12-02 / 阅读(91) / 评论(0) 分类 每天一课英语口语365

[00:00.00]Chapter 5 Options [00:01.62]第五章期权 [00:03.24]Unit 9 Options(1) [00:05.43]第九单元期权(I) [00:07.63]Words and Expressions: [00:10.14]challenge eliminate adverse [00:16.64]premium confirmation run a risk [00:23.54]Dialogue

发表于:2018-12-05 / 阅读(201) / 评论(0) 分类 金融英语

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(130) / 评论(0) 分类 商务电话英语

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

发表于:2018-12-05 / 阅读(129) / 评论(0) 分类 商务电话英语

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(94) / 评论(0) 分类 英语博客-北美风情

Donetsk, Ukraine Locals Divided Between Soviet Past, Eurocentric Future 乌克兰当地人在苏联过去与欧洲未来中的分歧 DONETSK, UKRAINE In Ukraine's eastern city of Donetsk, locals remain divided about Crimea's recent vote to secede fro

发表于:2018-12-16 / 阅读(67) / 评论(0) 分类 VOA标准英语2014年(三月)

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(72) / 评论(0) 分类 办公室英语口语

Bob给一家软件公司客户服务热线打电话,接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(72) / 评论(0) 分类 礼节美语

NEW DELHI, Nov. 21 (Xinhua) -- Visiting chief of the United States Central Intelligence Agency (CIA) ((美国)中央情报局 ) Leon Panetta Saturday met Indian National Security Advisor M.K. Narayanan here to discuss terrorism in Pakistan and Afg

发表于:2019-01-07 / 阅读(89) / 评论(0) 分类 英语新闻

[00:02.55]第18单元 总复习 [00:05.09]Lesson 69 Dialogue [00:07.88]第69课 对话 [00:10.66]There are thousands of jokes in English which have a play on words. [00:13.94]英语里有数以千计的玩文字游戏的笑话. [00:17.21]Here are a f

发表于:2019-01-10 / 阅读(171) / 评论(0) 分类 高中英语人教版高二

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(104) / 评论(0) 分类 英语新闻

By Ivana Kuhar and George Dwyer Washington, DC 07 February 2006 watch World Bank report World Bank report A new report by the World Bank says most post-communist European countries are now better inte

发表于:2019-02-01 / 阅读(166) / 评论(0) 分类 2006年VOA标准英语(二月)

Bob给一家软件公司客户服务热线打电话,接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

发表于:2019-02-12 / 阅读(113) / 评论(0) 分类 商务礼节美语

Listen to the customer's complains to the foods and check the proper answers. 1.Excuse me. This chicken is undercooked. 2.Hmm... sir. Is the fish raw? 3.Sir, the steak is overcooked.lt's too hard to chew. 4.Excuse me, sir, this side of the bread is b

发表于:2019-02-17 / 阅读(75) / 评论(0) 分类 英语听力练习题

Tenuous at best was all he had to say when pressed about the rest of it, the world that is from proto-Sanskrit Minoans to Porto-centric Lisboans Greek Cypriots and and harbor-sorts who hang around in quotes a lot Here's where things start getting wei

发表于:2019-02-18 / 阅读(78) / 评论(0) 分类 美国乡村音乐

In a speech titled India China Relations: 8 Steps to a Partnership of the People, Mukherjee has acknowledged the challenges in China and India's bilateral ties, but he says the Indian government is sincere in its desire for better ties with China. In

发表于:2019-02-19 / 阅读(120) / 评论(0) 分类 2016CRI中国国际广播电台

近日,广东省人社厅、省科技厅联合制定的《关于进一步改革科技人员职称评价的若干意见》(下称《意见》)正式实施,就唯论文论(paper-centric)的职称评审体制进行改革。 请看《中国日报》

发表于:2019-02-26 / 阅读(98) / 评论(0) 分类 英文语法词汇
学英语单词
accessory shoes
anagrammatism
anthallan
back-slabs
be an improvement on
bedding surface
Berezayka
black dwarf
blue straggler
brass red
broken blade
carbamic acid methyl ester
catheterizable
collecting ditch
compartments
correlate(with)
critical control point
crystalline matrix
cueto
deck paving
digital information display
dimethane sulfonoxybutane
dimethylfurans
din ... into
displaced air
DS36
envirtue
Eriscel
folz
fruit-stones
government reshuffle
graphical interpretation
gynodioecism
hand letters
hautely
Helmeroth
high field domain luminescence
hum level
hyperdorisms
hypocrinism
image storage tube
information control
kanaster
Khorintsy
law of refraction
Liu Kunyi
liver drug enzyme
long laid rope
Magnesio-Astrophyllite
masticin
maximum turning length
meal lattice work
mechanical-impedance
megalurothrips distalis
melitten
Memoir Grassland Research Institute
Mex.
modulation degree measurement
modus ponens
nervus recurrens
net surplus
nuclear-energy plant
Nzérékoré
one-writing system
panaritium
pandours
Parafilaroides
parameter gain
pavonis
pile yarn
polyarthric
position gyro
Pretelt
propagate
propagation forecasting
property inheritance
Ranvier's plexus
ratless
Republic of Suriname
rolled concrete
saxelbies
Sclavonians
selected area diffraction
sensa
single-phase low frequency AC system
sky-gazer
slanderously
soft tissue infection of neck
sorbile
spurted out
Stenopterygii
step-mom
strontium white
tenaphalara acutipennis
teru-tero
three-stater
tonic labyrinthine reflexes
wage war
war bonds
Waroona
Which one would you like
whistle blowers