un. 顾客时间

[00:03.81]assemble :v.聚集,组装 [00:05.58]customer satisfaction :客户满意(度) [00:08.27]customer service hotline :客服热线 [00:11.02]defer payment :延后付款 [00:13.03]delivery :n.递送 [00:14.83]installation :n.安装 [00:16.76]lo

发表于:2018-11-30 / 阅读(224) / 评论(0) 分类 商务英语分类核心1000词汇

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(228) / 评论(0) 分类 初级口语教程

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

发表于:2018-12-02 / 阅读(108) / 评论(0) 分类 纯正地道美语

[00:00.00] [00:00.00]39 Shrinking [00:04.44]Does it keep its shape? [00:05.88]Silk dress might shrink. [00:08.28]This material is unshrinkable and colorfast offer washed. [00:12.20]It is preshrunk. [00:15.67]A: What kind do you have in mind? [00:17.5

发表于:2018-12-02 / 阅读(125) / 评论(0) 分类 每天一课英语口语365

[00:00.00]Chapter 5 Options [00:01.62]第五章期权 [00:03.24]Unit 9 Options(1) [00:05.43]第九单元期权(I) [00:07.63]Words and Expressions: [00:10.14]challenge eliminate adverse [00:16.64]premium confirmation run a risk [00:23.54]Dialogue

发表于:2018-12-05 / 阅读(231) / 评论(0) 分类 金融英语

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(159) / 评论(0) 分类 商务电话英语

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

发表于:2018-12-05 / 阅读(164) / 评论(0) 分类 商务电话英语

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(128) / 评论(0) 分类 英语博客-北美风情

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(99) / 评论(0) 分类 办公室英语口语

Bob给一家软件公司客户服务热线打电话,接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(102) / 评论(0) 分类 礼节美语

03Speaking to a Store Clerk on the Phone GLOSSARY to carry to sell something at a store; to have an item in the store to buy* None of the stores in town carry Sakiras make-up, so shes going to buy itonline. selection variety; the number of different

发表于:2018-12-26 / 阅读(131) / 评论(0) 分类 2007年ESL之旅行交通购物

1. What problem does the man have at the beginning of the conversation? A. The man is suffering from a foot injury. B. The man forgot his girlfriend's birthday. C. The man lied about his running ability. 2. What does the man want at the store? A. som

发表于:2018-12-28 / 阅读(88) / 评论(0) 分类 听英文对话做选择

[00:02.55]第18单元 总复习 [00:05.09]Lesson 69 Dialogue [00:07.88]第69课 对话 [00:10.66]There are thousands of jokes in English which have a play on words. [00:13.94]英语里有数以千计的玩文字游戏的笑话. [00:17.21]Here are a f

发表于:2019-01-10 / 阅读(203) / 评论(0) 分类 高中英语人教版高二

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(149) / 评论(0) 分类 英语新闻

01. 15% off with this flyer 凭此宣传品优惠15% 02. 50% off on selected lines 部分商品半价 03. Accessories spares delivered to your door 配件送货上门 04. All the range of ... available. 各种......有货 05. As many repairs as you n

发表于:2019-02-06 / 阅读(100) / 评论(0) 分类 实用英语

Clerk: Hello. Levins Music. Ariel: Hello. I was wondering if you carry classical CDs. Clerk: Yes, we have a pretty large selection. What are you looking for? Ariel: Im trying to find the latest Reunion Island Ensemble CD. Clerk: Im not sure we have t

发表于:2019-02-08 / 阅读(92) / 评论(0) 分类 地道美语播客

Bob给一家软件公司客户服务热线打电话,接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

发表于:2019-02-12 / 阅读(144) / 评论(0) 分类 商务礼节美语

Listen to the customer's complains to the foods and check the proper answers. 1.Excuse me. This chicken is undercooked. 2.Hmm... sir. Is the fish raw? 3.Sir, the steak is overcooked.lt's too hard to chew. 4.Excuse me, sir, this side of the bread is b

发表于:2019-02-17 / 阅读(104) / 评论(0) 分类 英语听力练习题

15% off with this flyer 凭此宣传品优惠15% 50% off on selected lines 部分商品降半价 Accessories spares delivered to your door 配件送货上门。 All the range of available. 各种有货 As many repairs as you need, free of charge 随时

发表于:2019-02-17 / 阅读(96) / 评论(0) 分类 实用英语

9. Every product purchased from us is delivered quickly to your door, sometimes in less than 24 hours. 凡购买我公司的商品均可快速送货上门,有时会在24小时之内送达。 还能这样说: All goods bought from us can be delive

发表于:2019-02-22 / 阅读(97) / 评论(0) 分类 情景会话口袋书人际篇
学英语单词
a nookie
a shot in the arm
Acer kiukiangense
acoustic method
ADP (automatic diagnostic program)
Angormin
aqueous aerosol
arylmethane dyes
Augustin
bastardism
bathtub theorem
bentshes
cambrais
chain macromolecule
clarkias
coxless pair
crura posterius
cymbal
degradation peak
electrofax paper
emergency throw-over of auxiliaries
Entallada, Pta.de la
feed mechanism for seedling
fotr
full faith and credit debt
geoblocking
glacioaqueous clay
gobyn
grey-leaf pine
Haleb I.
hand buggy
hard burning
higher-elevation
Hostis
hump resonance
Hundstein
hydro-exostosis
idiotopes
incendive
inductive bias
international time signals
inverse chain
investigatin'
Kamehameha III
killing-out
L. R.
law-ideology
lbap.
Leiktho
lighthouse lens
limiting adsorption current
lug-type terminal post
M.C.P.
making good
money commodity
nasal cavities
nether-hairs
netrins
Ningsia
nondelay
oeillades
OJing
open fireroom
packing retaining ring
papo
parlor watch
phase-switching interferometer
planocylindrical lens
polyneuritc
Pre-hominian
preferential allotment
proencephalon
recorded-music
refrigerants
relationally complete language
Rieder's lymphocyte
sample heater
sand snakes
seelapak
semi tandem rolling
serious burn
setubals
shunt of mobile contacts
signal flow graph representation
skip stop push button
sodium hypochlorite
Software Companies
spammable
spindle lock lever
spreadover system
step curve
strain insulator-string
suffolk
system of all employees signing labor contracts
transcriptionist code/name
unibanco
unmarrying
varandeisse
vaudeville theaters
vinko
vortex train
wave generating channel