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Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(144) / 评论(0) 分类 初级口语教程

A: How may I help you? B: Im having a problem. A: What problem are you having? B: There have been charges made on my debit card that I didnt make. A: Do you have the statement for your card? B: Here it is. A: What are the charges youre referring to?

发表于:2018-12-02 / 阅读(94) / 评论(0) 分类 英语情景对话-银行

A: What can I do for you today? B: I have an issue. A: What is your problem? B: There were charges on my debit card that I never made. A: Do you have a statement for your debit card? B: I do. A: Which charges are you talking about? B: Its the last fo

发表于:2018-12-02 / 阅读(97) / 评论(0) 分类 英语情景对话-银行

A: May I help you? B: I have a problem. A: Whats the problem? B: Someone else is making charges on my debit card. A: I need to see a statement for your debit card. B: I have it right here. A: Can you show me which charges youre referring to? B: The l

发表于:2018-12-02 / 阅读(86) / 评论(0) 分类 英语情景对话-银行

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(111) / 评论(0) 分类 商务电话英语

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(75) / 评论(0) 分类 英语博客-北美风情

AS IT IS 2016-01-29 Panel Clears Planned Parenthood, Charges Its Accusers A Texas grand jury decided this week to clear the health care organization Planned Parenthood of charges that it sells body parts from aborted fetuses. The decision has angered

发表于:2018-12-08 / 阅读(60) / 评论(0) 分类 2016年VOA慢速英语(一)月

Uninsured Americans Face Confusing Bills, Inconsistent Charges Tatyana Schum was at home with her dogs when a burning sensation ripped through her body. Unbelievable pain like I've never felt before, said Schum. The pain was from an inflamed gallblad

发表于:2018-12-08 / 阅读(60) / 评论(0) 分类 VOA标准英语2013年(五月)

一.本课要点及示例 在这一课里, 我们学习动词加上宾语再加上动词不定式的用法, 比方

发表于:2018-12-08 / 阅读(168) / 评论(0) 分类 VOA双语新闻(Bilingual News)2010

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(54) / 评论(0) 分类 办公室英语口语

Bob给一家软件公司客户服务热线打电话,接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(57) / 评论(0) 分类 礼节美语

Hidden Charges Inflate Price Tag A while back, a friend of ours took his son to a professional basketball game. He walked up to an arena window and purchased two tickets for $40 apiece. But his credit card was NOT charged $80. The clerk assessed an a

发表于:2019-01-14 / 阅读(116) / 评论(0) 分类 VOA标准英语2011年(四月)

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(80) / 评论(0) 分类 英语新闻

BEIJING, March 26 (Xinhua) -- China will curb excessively high funeral charges by regulating the industry and reducing or remitting fees for low-income groups, the Ministry of Civil Affairs (MCA) said Monday. A pricing standard for basic funeral serv

发表于:2019-02-06 / 阅读(94) / 评论(0) 分类 英语新闻

Juninho says reputation tainted by drug charges RIO DE JANEIRO, Oct. 19 (Xinhua) -- Former Brazil international midfielder Juninho says he has had his name unfairly tainted after being cleared of drug charges by a Brazilian sports tribunal on Friday.

发表于:2019-02-08 / 阅读(76) / 评论(0) 分类 英语新闻

Bob给一家软件公司客户服务热线打电话,接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

发表于:2019-02-12 / 阅读(98) / 评论(0) 分类 商务礼节美语

可修饰比较级的词 1)a bit, a little, rather, much, far, by far, many, a lot, lots, a great deal, any, still, even 等 2)还可以用表示倍数的词或度量名词作修饰语。 3)以上词汇或词组(除by far外)必须置于比较

发表于:2019-02-18 / 阅读(69) / 评论(0) 分类 英语新闻

The National Development and Reform Commission, China's top economic planner has decided to lower bank card charges for businesses nationwide. The adjustment is expected to reaches to a wide range of sectors, such as catering, hotels, retailing, whol

发表于:2019-02-21 / 阅读(48) / 评论(0) 分类 英闻天下

In October 2007, 17 people were arrested on Tuhoe land in the Urewera district in the North Island. These people all belong to the Maori iwi Tuhoe or are supporters of the Tuhoe. The police believed they were training for terrorist activities against

发表于:2019-02-25 / 阅读(78) / 评论(0) 分类 新西兰英语

A: What can I do for you today? B: I have an issue. A: What is your problem? B: There were charges on my debit card that I never made. A: Do you have a statement for your debit card? B: I do. A: Which charges are you talking about? B: It's the last f

发表于:2019-02-27 / 阅读(100) / 评论(0) 分类 在银行-At the Bank
学英语单词
a thug
Airbangis
as arranged
as right as a trivet
axis of direct elasticity
ball clover
boiler lighting up
Branszczyk
bucking factor
CHANNICHTHYIDAE
cinchon-
closet basin
color bar pattern
compaction by explosion
copper acetate arsenite
customer service plan
denoising
depth automatic pilot
drift space
electric towing winch
electron beam machining
enclosed end bay
enforcement of law
erythematous stomatitis
fanny about
fish sauces
fountainheads
fruit pulping machine
fuel indicator
fukudome
functionallization
gas-tube boiler
generic instance
genus cordias
glycuronide
handlance with nozzle
heliographic distribution
hell-roosters
heteronuclear substitution
house nigger
incapacitated
intake weir
intermediate specialists
Karangua
laser output spectrum
loving cups
Lyman band
mcroberts
melidere
meticortelone
modified acetate fibre
mountain-dwelling
MSCP
multicast routing protocol
multilevel circuit
own-
Palauli B.
palladious iodide
pharmacological agent
plus grade
preparenthood
prerun
programming logic proof
publicizer
pulverized-coal furnace
pungee
rain trees
raunching
receiver general
reductive perturbation
relative real permittivity
repercharge
repulsion series
saturation-temperature
sealed-dry-type transformer
second-stage graphitization
simple series
SIMV
slow burning fuse
spin doctored
stephanoes
structural irons
structural level
successiveinduction
supporting idler
tagamu
tank screw-cap
the top
thomson atom
three unit
tuberculin precipitation
unacceptablenesses
unthinned
vapour meter
verification of balance
vibration neutralizer
video input voltage
wind shear indicator (wsi)
Winkler gasifier
writing-desk
x ray interference