[网络] 以客户为中心;客户中心性;以顾客为中心

[00:03.81]assemble :v.聚集,组装 [00:05.58]customer satisfaction :客户满意(度) [00:08.27]customer service hotline :客服热线 [00:11.02]defer payment :延后付款 [00:13.03]delivery :n.递送 [00:14.83]installation :n.安装 [00:16.76]lo

发表于:2018-11-30 / 阅读(268) / 评论(0) 分类 商务英语分类核心1000词汇

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(287) / 评论(0) 分类 初级口语教程

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

发表于:2018-12-02 / 阅读(153) / 评论(0) 分类 纯正地道美语

[00:00.00] [00:00.00]39 Shrinking [00:04.44]Does it keep its shape? [00:05.88]Silk dress might shrink. [00:08.28]This material is unshrinkable and colorfast offer washed. [00:12.20]It is preshrunk. [00:15.67]A: What kind do you have in mind? [00:17.5

发表于:2018-12-02 / 阅读(182) / 评论(0) 分类 每天一课英语口语365

[00:00.00]Chapter 5 Options [00:01.62]第五章期权 [00:03.24]Unit 9 Options(1) [00:05.43]第九单元期权(I) [00:07.63]Words and Expressions: [00:10.14]challenge eliminate adverse [00:16.64]premium confirmation run a risk [00:23.54]Dialogue

发表于:2018-12-05 / 阅读(257) / 评论(0) 分类 金融英语

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(186) / 评论(0) 分类 商务电话英语

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

发表于:2018-12-05 / 阅读(189) / 评论(0) 分类 商务电话英语

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(150) / 评论(0) 分类 英语博客-北美风情

By Ariadne Budianto, Nadia Madjid and Ade Astuti New York City 31 August 2007 Subtle tea, speciality tea Coffee houses are very popular in the U.S.; places where people go to socialize or just hang out. Two young entrepreneurs in New York City are ho

发表于:2018-12-08 / 阅读(174) / 评论(0) 分类 2007年VOA标准英语(八月)

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(121) / 评论(0) 分类 办公室英语口语

Bob给一家软件公司客户服务热线打电话,接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(127) / 评论(0) 分类 礼节美语

by Michael W. Flynn First, a disclaimer: Although I am an attorney, the legal information in this podcast is not intended to be a substitute for seeking personalized legal advice from an attorney licensed to practice in your jurisdiction. Further, I

发表于:2018-12-30 / 阅读(102) / 评论(0) 分类 法律英语 Legal Lad

[00:02.55]第18单元 总复习 [00:05.09]Lesson 69 Dialogue [00:07.88]第69课 对话 [00:10.66]There are thousands of jokes in English which have a play on words. [00:13.94]英语里有数以千计的玩文字游戏的笑话. [00:17.21]Here are a f

发表于:2019-01-10 / 阅读(231) / 评论(0) 分类 高中英语人教版高二

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(195) / 评论(0) 分类 英语新闻

Britons are the fattest people in Europe, with one of the world's fastest obesity(肥胖) growth rates, according to a leading international think-tank(智囊团). The UK comes top out of 20 European Union nations, with almost one in four people

发表于:2019-02-03 / 阅读(206) / 评论(0) 分类 英语新闻

By Douglas Bakshian Manila 12 October 2006 When people have problems understanding their computers, they often pick up a phone and call the computer maker's help desk. Increasingly, that help desk may be in the Philippines, a growing player in the o

发表于:2019-02-04 / 阅读(164) / 评论(0) 分类 2006年VOA标准英语(十月)

Bob给一家软件公司客户服务热线打电话,接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

发表于:2019-02-12 / 阅读(178) / 评论(0) 分类 商务礼节美语

Topic 1-Public parking spaces made private Having your own apartment and driving to work is a sweet dream for many Chinese urban dwellers. However, in reality, many of us live in an apartment without our own parking space in the residential community

发表于:2019-02-15 / 阅读(107) / 评论(0) 分类 英语角-圆桌会议

Listen to the customer's complains to the foods and check the proper answers. 1.Excuse me. This chicken is undercooked. 2.Hmm... sir. Is the fish raw? 3.Sir, the steak is overcooked.lt's too hard to chew. 4.Excuse me, sir, this side of the bread is b

发表于:2019-02-17 / 阅读(133) / 评论(0) 分类 英语听力练习题

9. Every product purchased from us is delivered quickly to your door, sometimes in less than 24 hours. 凡购买我公司的商品均可快速送货上门,有时会在24小时之内送达。 还能这样说: All goods bought from us can be delive

发表于:2019-02-22 / 阅读(124) / 评论(0) 分类 情景会话口袋书人际篇
学英语单词
alkoxyorganosilane
amabelle
aue
back-scatterer
ballad revival
Beloomut
Bikita
body snatchers
bones of upper limb
boom band
brigand
broodinesses
Caciporé, C.
clear flame
cloud chambar
come up to scratch
crack(ing) test
cubical storage
cubillas
cutting threads
dehydroandrosterone
deracemizes
diaphragm nut
drug wars
echolocational
EEO
elevation of road-intersection
encharges
erosion ripple
F.W.B.
fan favorite
figgering
filter feed
firba
Florine-F
fully-growns
ganglion sphenopalatinum
genitalcoelom
geniuslike
genus coscorobas
Gres feed
Hanns
hurry-up-and-wait
innkeeping
integrated access network
interleukins
IR filter
kodras
labor-investment costs
large screen display
leukogasterous
lexington
lilium catesbaeis
management of teachers
Mel C
microwave relay (communication)
minor offender
monocular microscope
n-tetracosane
Netuvirus
off our nut
Olympic goal
overdare
paper wedding
party list
peripherals,peripheral device
pickerelweed families
pitympanotomy
pole-plate
pontoon swing bridge
pPT104
probability levels
proportional resolver
proximate admixture
reserves undrilled proven
rhodopterin
Rudolf Karl Bultmann
Sabak
satellite surveillance radar
saw tooth-clothed drum drafter
scorchpencil
scratched together
secondary feedwater
separate switchboard
slack bus
stadiametric camera
still-video camera
stood at bay
storm pit
structure editor
syndrome of cold in blood
thermal transmittance
tyora hernandiae
upstream radius of crest
vasovesiculitis
vest - pocket park
volcanic breccia
voluntary law
wear yourself out
zirconium diiodide
zygomatic traction