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Decade Later, Debate Goes on Over US Government Faith-Based Partnership A truck filled with food boxes arrives at the doors of the Church of the Nazarene in the Philadelphia suburb of Colingdale in time for the weekly Family Dinner. Neighborhood fami

发表于:2018-11-29 / 阅读(139) / 评论(0) 分类 VOA标准英语2011年(十二月)

[00:03.81]assemble :v.聚集,组装 [00:05.58]customer satisfaction :客户满意(度) [00:08.27]customer service hotline :客服热线 [00:11.02]defer payment :延后付款 [00:13.03]delivery :n.递送 [00:14.83]installation :n.安装 [00:16.76]lo

发表于:2018-11-30 / 阅读(174) / 评论(0) 分类 商务英语分类核心1000词汇

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(156) / 评论(0) 分类 初级口语教程

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

发表于:2018-12-02 / 阅读(73) / 评论(0) 分类 纯正地道美语

[00:00.00] [00:00.00]1 Attending Customers [00:06.87]Good afternoon, may I help you? [00:08.86]Welcome to our shop. [00:10.50]Anything I can do far you ? [00:12.70]What kind would you like ? [00:14.39]A: Good afternoon, madam. [00:19.17]What can I do

发表于:2018-12-02 / 阅读(64) / 评论(0) 分类 每天一课英语口语365

[00:00.00] [00:00.00]39 Shrinking [00:04.44]Does it keep its shape? [00:05.88]Silk dress might shrink. [00:08.28]This material is unshrinkable and colorfast offer washed. [00:12.20]It is preshrunk. [00:15.67]A: What kind do you have in mind? [00:17.5

发表于:2018-12-02 / 阅读(81) / 评论(0) 分类 每天一课英语口语365

[00:00.00]Chapter 5 Options [00:01.62]第五章期权 [00:03.24]Unit 9 Options(1) [00:05.43]第九单元期权(I) [00:07.63]Words and Expressions: [00:10.14]challenge eliminate adverse [00:16.64]premium confirmation run a risk [00:23.54]Dialogue

发表于:2018-12-05 / 阅读(193) / 评论(0) 分类 金融英语

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(119) / 评论(0) 分类 商务电话英语

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

发表于:2018-12-05 / 阅读(113) / 评论(0) 分类 商务电话英语

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(81) / 评论(0) 分类 英语博客-北美风情

Broadcast: Jan 20 2003 India has tested its most 1) sophisticated surface-to-air missile on the country's east coast. The test of the

发表于:2018-12-08 / 阅读(75) / 评论(0) 分类 VOA2003(上)-国际时讯

Dialogue 5 (between customer and repairman) Laurance- How long do you think it'll take to fix it? Soony- Hard to tell. Sometimes we can find the problem right away and sometimes it may take an hour or

发表于:2018-12-10 / 阅读(88) / 评论(0) 分类 英语经典听力对话

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(64) / 评论(0) 分类 办公室英语口语

Bob给一家软件公司客户服务热线打电话,接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(65) / 评论(0) 分类 礼节美语

[00:02.55]第18单元 总复习 [00:05.09]Lesson 69 Dialogue [00:07.88]第69课 对话 [00:10.66]There are thousands of jokes in English which have a play on words. [00:13.94]英语里有数以千计的玩文字游戏的笑话. [00:17.21]Here are a f

发表于:2019-01-10 / 阅读(164) / 评论(0) 分类 高中英语人教版高二

DEVELOPMENT REPORT - Home-Based Management of Malaria By Karen Leggett Broadcast: Monday, May 31, 2004 This is Robert Cohen with the VOA Special English Development Report. Malaria is estimated to kil

发表于:2019-01-10 / 阅读(115) / 评论(0) 分类 农业与发展

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(93) / 评论(0) 分类 英语新闻

By Deborah Tate Capitol Hill 09 March 2006 A company based in the United Arab Emirates, Dubai Ports World, says it is transferring management operations at six U.S. ports to a U.S. entity. The surpris

发表于:2019-02-05 / 阅读(160) / 评论(0) 分类 2006年VOA标准英语(三月)

Bob给一家软件公司客户服务热线打电话,接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

发表于:2019-02-12 / 阅读(104) / 评论(0) 分类 商务礼节美语

Listen to the customer's complains to the foods and check the proper answers. 1.Excuse me. This chicken is undercooked. 2.Hmm... sir. Is the fish raw? 3.Sir, the steak is overcooked.lt's too hard to chew. 4.Excuse me, sir, this side of the bread is b

发表于:2019-02-17 / 阅读(66) / 评论(0) 分类 英语听力练习题
学英语单词
11-cisretinal
AACOs
Acanthopanax obovatus
acrita
Ailanthus giraldii
air-floated magnetic head
Al Jolson
all-glasses
antimony(iii) fluoride
antiprothrombin
apicifixed
at ... disposal
b.c.r.
barium hyposulfite
beak -hunting
BIDLB
bloodiest
Borna disease virus
browch
Cassegrainian telescope
catholicus
champertor
Chinese cabbage
Chirita atropurpurea
chondrosarcomatons
chrysophane
clincher-rim
common point
Diff E
dishes up
distinctive innovations
dramaticism
enumerative classification
Eric L.
ethnonym
extreme seeking system
FAGO
fleet satellite communication system (fleetsatcom)
fruit-pickings
George Cross
glabrificin
gland cover
guangnanensis
handelin
hangklip
heterohexamer
hoe-plough
hot nucleus
I etc. shall not except you till I we etc. see you.
irrigation in their given order
isobilithe
isolated word recognition
jocked
King, The
kolkwitzias
Korsakova, Mys
Langerhans' layer
lavandulas
legrady
logwood trees
mercruiser
merfish
MESAXONIA
muti murder
nailing jelly to the wall
natrium acetylarsanilicum
noncharacter array element name
nonnegotiable treasury bond
offer a premium on
over-worry
palegreen
phytocoenosiumtype
picklock
pinies
pistachios
prohibited importations
pulley tap
razor saw
rebike
receiv
remote members
reverse cholesterol transport
right-away
ring rot of apple
roll up horse and foot
screw-slotting machine
see above
separate VM cycle refrigerator
sexual trauma
single-piece rotor
sj
skeleton deformity
stoopidest
stratagene
Szentendrei-sziget
the cost of capital
tourscapes
trachoma bodles
transexuals
tuberoses
um
virgin clay