关系到企业生存的顾客

商务英语词汇客服：售后服务

[00:03.81]assemble :v.聚集，组装 [00:05.58]customer satisfaction :客户满意(度) [00:08.27]customer service hotline :客服热线 [00:11.02]defer payment :延后付款 [00:13.03]delivery :n.递送 [00:14.83]installation :n.安装 [00:16.76]lo

发表于:2018-11-30 / 阅读(180) / 评论(0)

商务英语分类核心1000词汇

Is It an Ideal Career?

Lesson 27 Is It an Ideal Career? Text A I am not an extreme feminist. I am not an extreme anything. However, I am a firm believer in equality and freedom. I think we are all entitled to the same right

发表于:2018-12-02 / 阅读(389) / 评论(0)

中级口语教程

A Difficult Customer

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(172) / 评论(0)

初级口语教程

纯正地道美语第1期(讲解篇):Difficult Customer

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

发表于:2018-12-02 / 阅读(80) / 评论(0)

纯正地道美语

金融英语 chapter5

[00:00.00]Chapter 5 Options [00:01.62]第五章期权 [00:03.24]Unit 9 Options(1) [00:05.43]第九单元期权（I） [00:07.63]Words and Expressions: [00:10.14]challenge eliminate adverse [00:16.64]premium confirmation run a risk [00:23.54]Dialogue

发表于:2018-12-05 / 阅读(201) / 评论(0)

金融英语

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(130) / 评论(0)

商务电话英语

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

发表于:2018-12-05 / 阅读(129) / 评论(0)

商务电话英语

英语博客-北美风情 245 Customer service

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(94) / 评论(0)

英语博客-北美风情

办公室英语口语第187:An angry customer 气愤的顾客

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(71) / 评论(0)

办公室英语口语

礼节美语 Business Etiquette 235-Calling-Customer-Service-I

Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(72) / 评论(0)

礼节美语

纯正英语一分钟-career

Choosing a career is one of the biggest decisions we make in life. It used to be that we chose only one career. People would start a job when they were 18, 19 or 20 and stay in that same career for life. Their career path was quite straightforward. N

发表于:2018-12-26 / 阅读(64) / 评论(0)

纯正英语一分钟

银行英语情景口语第55期:外汇业务存款证明业务(3)

A: Today, you need to pay 20 RMB in handling fees. 今天，您需要付20元手续费。 B: Can't you just take it from my account? I can't be bothered with cash dealings today. 你不能直接从我的账户中支取吗？我现在无法用现金交易

发表于:2018-12-27 / 阅读(107) / 评论(0)

银行英语情景口语

Ronaldo happy to end career at Real Madrid

MADRID, Sept. 6 (Xinhua) -- Cristiano Ronaldo on Tuesday expressed his willingness to stay at Real Madrid for the rest of his career. The former Manchester United striker has only won one major trophy in his two previous years at the club, but speaki

发表于:2019-01-07 / 阅读(70) / 评论(0)

英语新闻

高中英语人教版高二下06

[00:02.55]第18单元总复习 [00:05.09]Lesson 69 Dialogue [00:07.88]第69课对话 [00:10.66]There are thousands of jokes in English which have a play on words. [00:13.94]英语里有数以千计的玩文字游戏的笑话. [00:17.21]Here are a f

发表于:2019-01-10 / 阅读(171) / 评论(0)

高中英语人教版高二

白领英语晨读-047 Learning：A Lifelong Career　学习：一生的事业

Learning: a Lifelong Career As food is to the body, so is learning to the mind. Our bodies grow and muscles develop with the intake of adequate nutritious food. Likewise, we should keep learning day by day to maintain our keen mental power and expan

发表于:2019-01-17 / 阅读(66) / 评论(0)

白领英语晨读

Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(104) / 评论(0)

英语新闻

VOA常速英语2007年-Ripken Has New Career after Baseball

By Tony Budny Washington, D.C. 26 November 2007 Retired major league baseball player, Cal Ripken Jr, is well-known to many Americans for his 21-year career as infielder for the Baltimore Orioles. He was elected to the Baseball Hall of Fame in July f

发表于:2019-01-31 / 阅读(82) / 评论(0)

VOA常速英语2007年（十一月）

人的一生要从事多少种工作?

Do Americans really go through careers like they do cars or refrigerators? As workers take in the latest round of monthly unemployment data over Labor Day weekend, Americans are focused on volatility in the job market. Much of what they hear points t

发表于:2019-02-07 / 阅读(119) / 评论(0)

阅读空间

商务礼节美语第188期:Calling Customer Service 客服热线(上)

Bob给一家软件公司客户服务热线打电话，接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

发表于:2019-02-12 / 阅读(113) / 评论(0)

商务礼节美语

Arnold Schwarzenegger halts acting career

BEIJING, May 20 (Xinhuanet) -- Arnold Schwarzeneggers return to the big screen has been put on hold amid his recent scandals. At the request of Arnold Schwarzenegger, we asked Creative Artists Agency to inform all his motion picture projects currentl

发表于:2019-02-19 / 阅读(103) / 评论(0)

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