顾客导向;以顾客为中心
(customer-orientation 的复数)

[00:03.81]assemble :v.聚集,组装 [00:05.58]customer satisfaction :客户满意(度) [00:08.27]customer service hotline :客服热线 [00:11.02]defer payment :延后付款 [00:13.03]delivery :n.递送 [00:14.83]installation :n.安装 [00:16.76]lo

发表于:2018-11-30 / 阅读(175) / 评论(0) 分类 商务英语分类核心1000词汇

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(159) / 评论(0) 分类 初级口语教程

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

发表于:2018-12-02 / 阅读(73) / 评论(0) 分类 纯正地道美语

[00:00.00] [00:00.00]1 Attending Customers [00:06.87]Good afternoon, may I help you? [00:08.86]Welcome to our shop. [00:10.50]Anything I can do far you ? [00:12.70]What kind would you like ? [00:14.39]A: Good afternoon, madam. [00:19.17]What can I do

发表于:2018-12-02 / 阅读(65) / 评论(0) 分类 每天一课英语口语365

[00:00.00] [00:00.00]39 Shrinking [00:04.44]Does it keep its shape? [00:05.88]Silk dress might shrink. [00:08.28]This material is unshrinkable and colorfast offer washed. [00:12.20]It is preshrunk. [00:15.67]A: What kind do you have in mind? [00:17.5

发表于:2018-12-02 / 阅读(83) / 评论(0) 分类 每天一课英语口语365

[00:00.00]Chapter 5 Options [00:01.62]第五章期权 [00:03.24]Unit 9 Options(1) [00:05.43]第九单元期权(I) [00:07.63]Words and Expressions: [00:10.14]challenge eliminate adverse [00:16.64]premium confirmation run a risk [00:23.54]Dialogue

发表于:2018-12-05 / 阅读(197) / 评论(0) 分类 金融英语

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(122) / 评论(0) 分类 商务电话英语

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

发表于:2018-12-05 / 阅读(118) / 评论(0) 分类 商务电话英语

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(84) / 评论(0) 分类 英语博客-北美风情

Dialogue 5 (between customer and repairman) Laurance- How long do you think it'll take to fix it? Soony- Hard to tell. Sometimes we can find the problem right away and sometimes it may take an hour or

发表于:2018-12-10 / 阅读(92) / 评论(0) 分类 英语经典听力对话

Our attitude toward life determines lifes attitude towards us. Weve all heard about the power of our attitude, and that its our attitude that determines how much we succeed in life. 我们对生活的态度决定了生活对我们的态度。 我们都

发表于:2018-12-12 / 阅读(72) / 评论(0) 分类 励志英语

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(67) / 评论(0) 分类 办公室英语口语

Bob给一家软件公司客户服务热线打电话,接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(67) / 评论(0) 分类 礼节美语

01. He is gay. 他是同性恋。 02. He is homosexual. 他是同性恋。 03. She is a lipstick lesbian, I think. 我觉得她是女同性恋中的女生。 04. You cannot say he is a gay simply because he went to a movie with a guy. 你不能只因为

发表于:2018-12-25 / 阅读(113) / 评论(0) 分类 英语口语最炫潮流

[00:02.55]第18单元 总复习 [00:05.09]Lesson 69 Dialogue [00:07.88]第69课 对话 [00:10.66]There are thousands of jokes in English which have a play on words. [00:13.94]英语里有数以千计的玩文字游戏的笑话. [00:17.21]Here are a f

发表于:2019-01-10 / 阅读(167) / 评论(0) 分类 高中英语人教版高二

AS IT IS 2016-07-12 Americans Looking Forward After a Week of Violence 暴力周过后,美国人满怀希望向前看 Americans have been reacting to a week full of gun violence. Last week, a gunman shot and killed five police officers in Dallas, T

发表于:2019-01-12 / 阅读(69) / 评论(0) 分类 2016年VOA慢速英语(七)月

New Lab to Test Energy-Saving Technologies 新实验室测试节能技术 Most of the electrical energy in the U.S. is consumed by buildings and the building sector has the fastest growing rate, but up to now the country did not have a facility for c

发表于:2019-01-14 / 阅读(78) / 评论(0) 分类 VOA标准英语2014年(七月)

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(97) / 评论(0) 分类 英语新闻

Bob给一家软件公司客户服务热线打电话,接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

发表于:2019-02-12 / 阅读(106) / 评论(0) 分类 商务礼节美语

Listen to the customer's complains to the foods and check the proper answers. 1.Excuse me. This chicken is undercooked. 2.Hmm... sir. Is the fish raw? 3.Sir, the steak is overcooked.lt's too hard to chew. 4.Excuse me, sir, this side of the bread is b

发表于:2019-02-17 / 阅读(68) / 评论(0) 分类 英语听力练习题
学英语单词
a passage to india
acute phase response
al-maktoum
Alessano
ambassing
AMSI
arteria musculophrenica
attitude survey
Bacterium typhosum
bearing white metal
Bennedsen
blocking oscillator
botanized
Bouchart
bract of each flower
business staff
change in nature of risk
chiwawa
cinnamomum camphora camphora
coaxial section
coccopigya punctoradiata
cold-prophet
compleisshe
coniferophytinas
contour maps
cyberinteraction
dammar pine
deez
dialysate
distribution of flux
drill line
facies temporalis
feverable
fixing stain
foot rot of cattle
forgenin
gauss method of substitution
geometric optimization problem
gersham
glazed tile pipe
glomerular nephron
gross start-stop distortion
ground detector switch
habitu
half-word privileged instruction
high-compression motor
hopperdozers
horse cover
initial reactivity
interferer
jcm
just what the doctor ordered
ketchup bottles
limed rosin varnish
Liverbird
long-radius system
mad-dog
mafia-style
matrix sum
megafestivals
metaphire taiwanensis
middelhoff
mixed bed ion exchanger
modulatory circuit
mrpl
natural shape
new generation of children
New Year message
non-tradable
Nyctocalos
o-nitrobenzoic acid ethyl ester
Olkusz
on line measurement
ourania
ponycarts
pre-industrial
put one's mind upon something
reverberation-suppression filter
rocking shaft bush
rooses
sequentialization of design
set sb an example
side-airbag
smallest sub-A-module
speech-recognizing machine
stability in flight
straightline type unloader
strangmen
strunger
successor address
suction and force pump
summation of contraction
Swan Reach
swim-bladders
syndetocheilic type
thermal imager
to cross the line
transgene coplacement
undoubtfully
unsamplable
Volodarskiy
waterfall lifecycle