万花筒 2011-12-18&12-20 中国品牌价值最高的50家企业

The world's largest telecommunications provider is China's most valued brand, and that is China Mobile with brand value of just over $53 billion. It's got 600 million customers and put that into a little bit perspective, their customer base is nearly

A Difficult Customer

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

英语博客-北美风情 245 Customer service

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

办公室英语口语第187:An angry customer 气愤的顾客

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

礼节美语 Business Etiquette 235-Calling-Customer-Service-I

Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

专业术语-财务英语词汇V1

valid and subsisting bill 有效及现存的汇票 valid bilateral netting arrangement 有效双边净额结算协议 valid branch registration certificate 有效分行登记证 valid business registr

专业术语-财务英语词汇V2

valuation strain 估值负担 value 价值 value at cost 成本值 value index 价值指数 value index for construction works 建筑工程价格指数 value of cash-sweep chances 现金彩票活动的中

VOA慢速英语2010-Health Report - Study Finds Drop in Death

This is the VOA Special English Health Report. A new study says fewer women in developing nations are dying of pregnancy-related causes. Researchers estimated how many mothers died during or soon after childbirth in one hundred eighty-one countries.

LinkedIn targets $3.3 bln valuation for IPO

BEIJING, May 10 (Xinhuanet) -- Professional social networking site LinkedIn is aiming for a valuation of 3.3 billion U.S. dollars for its initial public offering, media reports said Tuesday. The Mountain View, California-based company is expected to

Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

专业术语-财务英语词汇B4

Banque Nationale de Paris 法国国家巴黎银行 Banque Worms 法安银行 Barclays Bank plc 柏克莱国际银行 bargain hunting 趁低吸纳；在低价位购入 Barings crisis 霸菱危机 base 基

专业术语-财务英语词汇R3

Rating Advisor 差饷估价顾问 rating agency 评级机构 Rating and Valuation Department 差饷物业估价署 rating assessment 差饷估价 rating system 差饷系统 rating valuation list 差饷估

ESL Podcast 484 – Getting a Performance Evaluation

Emil: Have a seat. As you know, we need to talk about your annual performance evaluation . Is there anything youd like to say before we get started? Sandra: Yes, there is. Ive tried really hard this year to improve on some of the shortcomings identif

外销员外语国际贸易单证英语词汇汇总

分析证书 certificate of analysis 一致性证书 cettificate of conformity 质量证书 certificate of quality 测试报告 test report 产品性能报告 product performance report 产品规格型号报告 product specification report 工艺数据

商务礼节美语第188期:Calling Customer Service 客服热线(上)

Bob给一家软件公司客户服务热线打电话，接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

专业术语-财务英语词汇N18

Notice of Intention to Amend Valuation List 拟修正估价册记录通知书 Notice of Intention to Assess Additional Tax 拟评定补加税的通知书 Notice of Interim Valuation 临时估价通知书

专业术语-财务英语词汇L14

夏说英语新闻晨读 第95期:蚂蚁金服创融资记录

本期内容： Ant Financial, an affiliate of Alibaba, a Chinese internet giant, raised $4.5 billion, largely from state-backed investorsthe biggest-ever private-funding round for a tech company. Ant runs Alipay, which handles more than half of Chin