BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

礼节美语 Business Etiquette 235-Calling-Customer-Service-I

Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

礼节美语 Business Etiquette 236-Calling-Customer-Service-II

Bob向一家软件公司订购的软件没按时到，Bob要求赔偿，但是对方热线客服Gloria却坚持说是Bob一方取消了订单。Bob生气地说： B: Look...if you review our file you'll find that we are long-term loyal customers who

外贸服装口语 第59期:营业时间之情景对话

Business House 营业时间S: Salesclerk 售货职员 C: Customer 顾客情景对话 Dialogue对话1C: Excuse me, what time do you open? 请问你们的点从几点开始营业？ S: We open at 9:00 o'clock. 早上9点开门。 C: What's your closing

外贸服装口语 第79期:佣金之实用句型

Commission 佣金S: Salesclerk 售货职员 C: Customer 顾客实用句型 Practical Key SentencesS1: How much commission do you request? 你要求多少佣金？ S2: We usually don't allow any commission. 我们一般不给佣金。 S3: We can give

法律英语：53 LLCs, LLPs, and Corporations:2

by Michael W. Flynn First, a disclaimer: Although I am an attorney, the legal information in this podcast is not intended to be a substitute for seeking personalized legal advice from an attorney licensed to practice in your jurisdiction. Further, I

BEP157 Dealing with an Angry Caller (Part 1)

Weve all dealt with angry people before. But dealing with an angry person on the phone, in a business setting, can be tricky. Sometimes you dont know the person, so his or her situation may be completely new to you. You cant see the person, so you ca

BEP140 INT Dealing with Problems over the Phone

In this Business English Pod lesson were going to look at discussing problems over the phone. For the example today, well focus on chasing up an outstanding invoice, or a bill that hasnt been paid on time. In business, its not unusual to have a custo

白领美丽英文诵典365 -042 Increase Business Profits—

How do you increase business profits? Answer the following questions carefully, and youll have a good start. 1. Can you increase the average sale? A restaurant with 25% profit margins might make 50% on additional sales to existing customers (less lab

63.A Hasty Interruption

The fine-furniture store where I work has been in business since the 1920s.Recently I received a call from a woman who wanted to replace some chairs from a dining set purchased from us in the 1930s.I

64.It's a Puzzlement

The fine-furniture store where I work has been in business since the 1920s.Recently I received a call from a woman who wanted to replace some chairs from a dining set purchased from us in the 1930s.I

原汁原味商务英语播客第123课:通过电话解决欠款问题

In this Business English Pod lesson we're going to look at discussing problems over the phone. For example today, we'll focus on chasing up an outstanding invoice, or a bill that hasn't been paid on time. 在今天的原汁原味商务英语播客中我

原汁原味商务英语播客 第42课:处理客户的抱怨(2)

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. 这是2节商务播客课程的第2节，涉及到处理愤怒顾客

Business Etiquette 礼节美语 第041讲

陈豪在北京的ABC美国公司工作。美国同事Amy今天来找他。 (Office ambience) A：Chen Hao, how is everything going with your new responsibilities? I heard that you have been asked to handle our customer complaints. CH：这个差事可

领导者不可不知的十大要点

领导者的情况可以是千变万化的，但领导者必须具备的要素却大同小异。无论你是只负责一个部门，一个小公司，还是统领富可敌国的跨国大集团，有十大要点你不可不知。 1. Give direction. 确定

A Hasty Interruption

The fine-furniture store where I work has been in business since the 1920s.Recently I received a call from a woman who wanted to replace some chairs from a dining set purchased from us in the 1930s.I assured her we could help and sought the assistanc

股神巴菲特的生意经 取悦客户,你才能成功!

Legendary investor Warren Buffett, the founder and CEO of Berkshire Hathaway, shared his best business advice with a group of small business owners. 伯克希尔哈撒韦公司的创始人兼CEO、传奇投资人沃伦巴菲特近日和众多小企业家

英闻天下——328 High-end Catering Business Affected by Policy Promoting Frugality

In a nationwide survey by the China Dining Industry Association, high-end restaurants whose income mainly comes from business dinners fell by about 20 percent during the Spring Festival period. Liu Wei, a manager of a high-end restaurant in Beijing,

英文短篇故事（纽约）399 Open the Darn Package!

The unopened box contained a bar of soap. He dug under the end flap with his thumbnail. He couldn't pry the flap open. He tried to dig under the other end flap. He couldn't pry that flap open either. This is a simple, cardboard box, he thought. Why i

英语美文：千金一刻

A cab driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to impart this kind of training to corporate executives and staff. It cost me a $12 taxi ride. I had flown into