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A Difficult Customer

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

纯正地道美语 第1期(讲解篇):Difficult Customer

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

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Preparing a Professional Portfolio Melinda: Ta da! Im finally done with my portfolio. Do you want to see it? Chad: Sure. This portfolio has samples of your work, right? Melinda: It does, but its much more than that. Its a presentation of the highligh

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[00:00.00]Unit 1 Join a club [00:21.39]1.Listen,read and practice in pairs. [00:27.64]Where do you go if you want to play soccer? [00:31.71]Have you ever heard of a soccer club, [00:35.37]especially one for primary and high school students? [00:40.05

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

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Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

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Jim Boulden: Another deal done, another customer selling gold coins to London dealer Mike Temple. It's no surprise people are selling their gold coins and bars with prices at 25-year highs. But why ar

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An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

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Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

HP to keep PC business

SAN FRANCISCO, Oct. 27 (Xinhua) -- Hewlett-Packard(HP) on Thursday announced that it will keep its personal systems group ( PSG) and continue to sell personal computers. HP objectively evaluated the strategic, financial and operational impact of spin

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Be it made-in-Germany kitchenware or infant formula from the United States, Chinese shoppers can now place orders directly from overseas online shopping platforms owned by Amazon.com Inc as the e-commerce giant steps up efforts to boost its market sh

铁路是自拍最危险的地方之一

Train crushes 2 boys clicking selfies in Delhi 德里，火车撞上2名正在自拍的男孩 NEW DELHI: Obsession with selfies claimed two more young lives in the capital when two teenagers were crushed under a train while posing between two railway

爱沙尼亚政府将为作家发薪水鼓励创作

Ten writers and artists in Estonia are to be paid a salary by the state for the next three years to encourage their work, it's been reported. 据报道，未来三年，爱沙尼亚政府将给十位作家和美术家发薪水来鼓励他们的创作。

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China Investment Corp, the nation's sovereign wealth fund, is to balance out its portfolio this year. The investment arm said it will adjust its investment plans after it under-bought in Europe and over-bought in the United States and emerging market

科技公司的春天 纳斯达克指数创历史新高

The tech-heavy Nasdaq index has closed at a record high, surpassing a level it last reached in 2000 at the height of the dot com bubble. 以科技股为主的纳斯达克指数再创历史新高，超过了其2000年互联网泡沫的高峰期的水平