客户忠诚计划

A Difficult Customer

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(570) / 评论(0)

初级口语教程

纯正地道美语第1期(讲解篇):Difficult Customer

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

发表于:2018-12-02 / 阅读(343) / 评论(0)

纯正地道美语

初级公司英语会话Lession12:客户服务

初级公司英语会话Lession12:客户服务 Listen to the dialogue between Project Manager HaiSports (PM) and Store Manager (SM) PM: Customer service is going to be particularly important at our retail stores because theyll be our public face. SM: Sure. Ive

发表于:2018-12-05 / 阅读(409) / 评论(0)

初级公司英语会话

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(447) / 评论(0)

商务电话英语

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

发表于:2018-12-05 / 阅读(430) / 评论(0)

商务电话英语

新东方商务口语[14]:培训成果Training Results

Mr. Johnson: Can you tell me, Ms. Smith, about the training programs you initiated this year? Smith女士,你能向我介绍一下今年你发起的培训计划的情况吗? Ms. Smith: We ran a call center training service and language program to ens

发表于:2018-12-05 / 阅读(328) / 评论(0)

新东方商务口语

英语博客-北美风情 245 Customer service

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(366) / 评论(0)

英语博客-北美风情

VOA 商务英语 lesson33

Dialog 1: M: To improve customer service, Ill hire more employees for peak hours. F: You should also consider reorganizing the store（. (委婉提供建议) M: How would that improve service? F: now products are not conveniently arranged.( arrange shoes i

发表于:2018-12-16 / 阅读(498) / 评论(0)

VOA 商务英语

英语俚语天天说第204期:双11来了你应该知道"包邮"英文怎么讲!

介绍: rip off 宰人; 坑人 The price is a rip off, so I never buy anything from that shop. 那的价格很坑，所以我从来不在那家店买东西。 coupon 优惠券 You can collect points from the soda bottles and use them to get discount

发表于:2018-12-18 / 阅读(398) / 评论(0)

2018年VOA慢速英语(四)月

办公室英语口语第187:An angry customer 气愤的顾客

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(324) / 评论(0)

办公室英语口语

礼节美语 Business Etiquette 235-Calling-Customer-Service-I

Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(379) / 评论(0)

礼节美语

英文短篇故事（纽约）125 A Loyal Customer

Lily walked into Macy's on 34th Street. She needed some Dior skin cream. She went over to the cosmetics section. All the employees were busy with customers. Lily stood there. After a few minutes, one employee came over to Lily. Hi, I'm Bev. I'll be w

发表于:2018-12-26 / 阅读(262) / 评论(0)

英文短篇故事（纽约）

VOA慢速英语2018--参议院质疑情报机构的酷刑

Senate Questions Intelligence Agency Nominee on Torture United States lawmakers met Wednesday with President Donald Trumps choice to lead the Central Intelligence Agency (CIA). The Senate Intelligence Committee held a confirmation hearing on his nomi

发表于:2019-01-03 / 阅读(341) / 评论(0)

2018年VOA慢速英语(五)月

VOA慢速英语2009年-AMERICAN MOSAIC - Anjulie Writes Deeply Pe

HOST: Welcome to AMERICAN MOSAIC in VOA Special English. (MUSIC) I'm Doug Johnson. This week on our program: We play music by Anjulie And answer a question about actress Audrey Hepburn But first, we celebrate a Special English anniversary. (SOUND) S

发表于:2019-01-11 / 阅读(304) / 评论(0)

VOA慢速英语2009年（十）月

这个女人把自己的噩梦变成了别人的梦想

AS IT IS 2015-06-15 Woman Turns Her Nightmare into a Dream for Others 这个女人把自己的噩梦变成了别人的梦想 French film producer Albina du Boisrouvray was born into wealth and opportunity. She had a successful career in film and the

发表于:2019-01-12 / 阅读(371) / 评论(0)

2015年VOA慢速英语(六)月

Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(480) / 评论(0)

英语新闻

外贸口语一点通第168期:电子商务之面临挑战

Challenges to E-commerce 面临挑战 A: Nowadays, the changes in information technology have many impacts on international business and banking including payment system. 现在，信息技术的变化对国际贸易和银行包括银行业中的支付

发表于:2019-01-23 / 阅读(396) / 评论(0)

外贸英语一点通

商务礼节美语第188期:Calling Customer Service 客服热线(上)

Bob给一家软件公司客户服务热线打电话，接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

发表于:2019-02-12 / 阅读(449) / 评论(0)

商务礼节美语

英语笑话听力+文本：Never out of stock 永不缺货

[00:15.23]Never out of stock 永不缺货 [00:26.60]词汇扫描 [00:30.16]overhear [??uv?'hi?] 无意中听到 [00:33.98]assure [?'?u?] 保证 [00:37.64]riot ['rai?t] 有趣的 [00:40.66]英文原文 [00:42.44]When I overheard one of my cashiers tel

发表于:2019-02-15 / 阅读(279) / 评论(0)

英语笑话（MP3+文本）

商务英语考试情景口语对话:品牌忠实度

A:What are our areas for growth？What sectors do you see the most potential in？If we are going to pull our sales numbers up and develop the brand，we got to work across the board. B:Its not just spreading out to new markets that we have to addres

发表于:2019-02-18 / 阅读(294) / 评论(0)

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