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A Difficult Customer

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(173) / 评论(0)

初级口语教程

纯正地道美语第1期(讲解篇):Difficult Customer

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

发表于:2018-12-02 / 阅读(80) / 评论(0)

纯正地道美语

2012年ESL之商务英语 21 Creating an Online Store

Creating an Online Store Kay: Id say were well on our way to establishing our new online store. Greg: I cant wait for this to get off the ground. Orders will pour in and well make money hand over fist. Kay: Lets not get ahead of ourselves. Lets see w

发表于:2018-12-03 / 阅读(107) / 评论(0)

2012年ESL之商务英语

金融英语 chapter5

[00:00.00]Chapter 5 Options [00:01.62]第五章期权 [00:03.24]Unit 9 Options(1) [00:05.43]第九单元期权（I） [00:07.63]Words and Expressions: [00:10.14]challenge eliminate adverse [00:16.64]premium confirmation run a risk [00:23.54]Dialogue

发表于:2018-12-05 / 阅读(203) / 评论(0)

金融英语

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(132) / 评论(0)

商务电话英语

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

发表于:2018-12-05 / 阅读(134) / 评论(0)

商务电话英语

英语博客-北美风情 245 Customer service

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(98) / 评论(0)

英语博客-北美风情

新标准初中英语七年级上(2012版)--Module 7-Words and expressions

Module 7 Words and expressions 第七模块单词和短语 keyboard 键盘 mouse 鼠标；老鼠 mice pl. 鼠标；老鼠 screen 屏幕 connect 连接 turn 转动 turn on 打开 learn 学习 document 文件 click 点击 use 使用 save 保存；储存

发表于:2018-12-17 / 阅读(58) / 评论(0)

新标准初中英语七年级上(2012版)

办公室英语口语第187:An angry customer 气愤的顾客

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(74) / 评论(0)

办公室英语口语

礼节美语 Business Etiquette 235-Calling-Customer-Service-I

Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(72) / 评论(0)

礼节美语

电信专业英英词典C-5

补充： Client - A program or computer that is used to contact and obtain data from another program or computer, referred to as the server. CLEC - Competitive Local Exchange Carrier. Deregulated loc

发表于:2019-01-03 / 阅读(58) / 评论(0)

电信英语

电信专业英英词典S-1

SAFENET survivable adaptable fiber-optic embedded network Satellite Communications Satellite communications entails microwave radio, line-of-sight propagation from a transmitting earth terminal (i.e.,

发表于:2019-01-03 / 阅读(77) / 评论(0)

电信英语

纯正地道美语第62期(外教讲解):Job Interview II

The Office - Job Interview II (C0062) A: Thanks for coming in today, did you have any trouble finding us? Please take a seat. B: Thank you. A: So, lets get started; tell me a bit about your educational background. B: Sure! Well, I graduated with hono

发表于:2019-01-08 / 阅读(86) / 评论(0)

纯正地道美语

财富精英励志演讲46：信息技术的力量(1)

Good evening! It is a great honor for me to share this stage with the Lord Mayor, chief executive of Hannover, with Mr. Yang, and in a few minutes with Chancellor Kohl. 各位晚上好！非常荣幸能够与汉诺威市市长、Yang 先生共同出席

发表于:2019-01-18 / 阅读(99) / 评论(0)

财富精英励志演讲

Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(106) / 评论(0)

英语新闻

历届高考完形填空语篇荟萃(4)

(四)

发表于:2019-02-05 / 阅读(68) / 评论(0)

英文语法词汇

Filing 档案管理

Key Sentences（重点句子） 823．Did you look up those files I requested? 我要的那些档案资料都找到了吗？ 824．I couldn't find any information on that company, even though I checked all the cross-references. 尽管我查了全部的

发表于:2019-02-07 / 阅读(84) / 评论(0)

实用英语

商务礼节美语第188期:Calling Customer Service 客服热线(上)

Bob给一家软件公司客户服务热线打电话，接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

发表于:2019-02-12 / 阅读(114) / 评论(0)

商务礼节美语

英语播客EnglishPod 184

A: Thanks for coming in today, did you have any trou- ble finding us? Please take a seat. B: Thank you. A: So, lets get started; tell me a bit about your edu- cational background. B: Sure! Well, I graduated with honors from Chester- ton University wi

发表于:2019-02-23 / 阅读(75) / 评论(0)

英语播客-EnglishPod

必背英文面试口语15:你喜欢与人接触的工作吗? Do you like to work with people?

Do you like to work with people? 你喜欢与人接触的工作吗? Yes,I love working with people. 是的，我喜欢与人接触。 When I worked in a boutique,I met and dealt with all kinds of people every day. 当我在时装店工作时，每天都

发表于:2019-02-27 / 阅读(153) / 评论(0)

必背英文面试口语

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