A Difficult Customer

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

纯正地道美语 第1期(讲解篇):Difficult Customer

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

英语博客-北美风情 245 Customer service

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

Placebo Effect Update

By Nancy Steinbach Broadcast: November 19, 2003 This is Phoebe Zimmermann with the VOA Special English Health Report. When scientists want to test the effectiveness of a new drug, they usually divide

办公室英语口语第187:An angry customer 气愤的顾客

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

礼节美语 Business Etiquette 235-Calling-Customer-Service-I

Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

银行英语情景口语 第128期:国际结算业务 来单情景(4)

A: Hello. What can I do for you today? 您好。我今天有什么可以效劳的？ B: I've got some documents here that go with the L/C our company opened 10 days ago. I think there is something wrong. 我这里有一些我们公司10天前开的信用

Belief in Cause and Effect

Benjamin Frankin wondered about(at) lightning. He combined his curiosity with imagination and carried out his well-known experiment to show that lightning and an electric spark are the same thing. Cur

Birthplace effect “出生地效应”

今年7月，14岁的美国华裔少年刘继打破老虎伍兹的纪录，成为美国青少年高尔夫锦标赛史上最年轻的冠军，同时刷新老虎伍兹保持了19年的纪录。刘继出生在纽约州一个只有11万人口的小城市史

Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

每日一词【753】side effect：副作用

今天我们要学的词是side effect。 Side effect, 副作用。一项最近民调显示，Most Americans want health reform but fear its potential side effects, 大多数美国人都希望看到医疗改革，但是又担心改革可能带来的副

温室效应 The Greenhouse Effect

As the development of the society, people want to conquer the environment, they use the high technology to change the environment, when people are satisfied with what they did to the nature, the nature is starting to teach human being a lesson. In th

每日一词【592】holdover：上届政府的留任官员

今天我们要学的词是holdover。 Holdover, 是指上届政府的留任官员。美国当选总统巴拉克.奥巴马正在过政府的过渡做准备。媒体报导说， Some of the key individuals he will rely upon to tackle the country's mos

学个词Learn a Word 第592期 Holdover

今天我们要学的词是holdover。 Holdover, 是指上届政府的留任官员。美国当选总统巴拉克.奥巴马正在过政府的过渡做准备。媒体报导说， Some of the key individuals he will rely upon to tackle the country's mos

商务礼节美语第188期:Calling Customer Service 客服热线(上)

Bob给一家软件公司客户服务热线打电话，接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

学个词Learn a Word 第753期 side effect

今天我们要学的词是side effect。 Side effect, 副作用。一项最近民调显示，Most Americans want health reform but fear its potential side effects, 大多数美国人都希望看到医疗改革，但是又担心改革可能带来的副

专业术语-财务英语词汇H4

hold a position 持仓；

Pope leaves Vatican, resignation takes effect

VATICAN CITY, Feb.28 (Xinhua) -- The resignation of Pope Benedict XVI came into effect at 8 pm local time (1900 GMT) on Thursday, who had left the Vatican by helicopter for the papal vacation retreat in south Rome earlier in the afternoon. The pope h