客户挫折

[00:03.81]assemble :v.聚集,组装 [00:05.58]customer satisfaction :客户满意(度) [00:08.27]customer service hotline :客服热线 [00:11.02]defer payment :延后付款 [00:13.03]delivery :n.递送 [00:14.83]installation :n.安装 [00:16.76]lo

发表于:2018-11-30 / 阅读(180) / 评论(0) 分类 商务英语分类核心1000词汇

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(171) / 评论(0) 分类 初级口语教程

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

发表于:2018-12-02 / 阅读(80) / 评论(0) 分类 纯正地道美语

[00:00.00] [00:00.00]39 Shrinking [00:04.44]Does it keep its shape? [00:05.88]Silk dress might shrink. [00:08.28]This material is unshrinkable and colorfast offer washed. [00:12.20]It is preshrunk. [00:15.67]A: What kind do you have in mind? [00:17.5

发表于:2018-12-02 / 阅读(91) / 评论(0) 分类 每天一课英语口语365

Frustration is a terrible thing. In fact, its a frustrating thing. Getting frustrated is one of lifes biggest frustrations. I wish I didnt get frustrated, but there are so many things in life that are frustrating. I think the biggest thing recently i

发表于:2018-12-04 / 阅读(83) / 评论(0) 分类 听一分钟英文-F

[00:00.00]Chapter 5 Options [00:01.62]第五章期权 [00:03.24]Unit 9 Options(1) [00:05.43]第九单元期权(I) [00:07.63]Words and Expressions: [00:10.14]challenge eliminate adverse [00:16.64]premium confirmation run a risk [00:23.54]Dialogue

发表于:2018-12-05 / 阅读(199) / 评论(0) 分类 金融英语

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(129) / 评论(0) 分类 商务电话英语

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

发表于:2018-12-05 / 阅读(128) / 评论(0) 分类 商务电话英语

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(94) / 评论(0) 分类 英语博客-北美风情

Dialogue 5 (between customer and repairman) Laurance- How long do you think it'll take to fix it? Soony- Hard to tell. Sometimes we can find the problem right away and sometimes it may take an hour or

发表于:2018-12-10 / 阅读(104) / 评论(0) 分类 英语经典听力对话

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(71) / 评论(0) 分类 办公室英语口语

Bob给一家软件公司客户服务热线打电话,接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(72) / 评论(0) 分类 礼节美语

Frustration is a terrible thing. In fact, its a frustrating thing. Getting frustrated is one of lifes biggest frustrations. I wish I didnt get frustrated, but there are so many things in life that are frustrating. I think the biggest thing recently i

发表于:2018-12-26 / 阅读(46) / 评论(0) 分类 纯正英语一分钟

When I was growing up, I was embarrassed to be seen with my father. He was severely crippled and very short, and when we would walk together, his hand on my arm for balance, people would stare. I would inwardly squirm at the unwanted attention. If he

发表于:2019-01-02 / 阅读(56) / 评论(0) 分类 每天一点英文

[00:02.55]第18单元 总复习 [00:05.09]Lesson 69 Dialogue [00:07.88]第69课 对话 [00:10.66]There are thousands of jokes in English which have a play on words. [00:13.94]英语里有数以千计的玩文字游戏的笑话. [00:17.21]Here are a f

发表于:2019-01-10 / 阅读(171) / 评论(0) 分类 高中英语人教版高二

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(103) / 评论(0) 分类 英语新闻

People always say in one life, they cant be sailing plainly, it means people will meet all kinds of difficulties and they are easy to feel frustrated, the one who gets over frustration, the one who becomes successful. When we meet difficulties, we mu

发表于:2019-02-03 / 阅读(129) / 评论(0) 分类 英语作文

今天我们要学的词是frustration。 Frustration, 意思是气馁。美国H1N1甲流疫苗的供应速度低于预期。President Obama expressed frustration about the slow pace of production of the vaccine, 美国总统奥巴马对疫苗生产速

发表于:2019-02-06 / 阅读(78) / 评论(0) 分类 英语每日一词

Bob给一家软件公司客户服务热线打电话,接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

发表于:2019-02-12 / 阅读(112) / 评论(0) 分类 商务礼节美语

Listen to the customer's complains to the foods and check the proper answers. 1.Excuse me. This chicken is undercooked. 2.Hmm... sir. Is the fish raw? 3.Sir, the steak is overcooked.lt's too hard to chew. 4.Excuse me, sir, this side of the bread is b

发表于:2019-02-17 / 阅读(74) / 评论(0) 分类 英语听力练习题
学英语单词
acturience
additional soil
alkyl
all risks cover-hulls
allowable suction vacuum
aminophenylsulfone
anthramine
ardpatrick pt.
asset value
bare poles
Basht
breinhoff
bronze compact
by force of
canonizer
casefiles
central clearing system
chammy
chemical warhead
chickin
chloroplatinic acid
combustor outlet temperature
comparative statistic initiative
computeraided manufacturing
corrosion fatigue limit
crate washer
defence-procurements
diplochlamydeous
dockerty
dorees
electric etching
email client
exclusive submap
fiat standards
fireback
fossa condylica
full-face tunneling method
furnace scale
glovelessly
goldblatts
haematogen
Hexadecanoates
high side vehicle
hilet
incubate
inner pipe
inodora
intermediate frequency preamplifier
inversion model
ionogenous impurities
keeps wicket
kubaneh
marry ... off
mascagnis
mega-deals
metamorphic geology
minimum temperature of cold starting
mixed function oxidase system
molecular biology of bacilli
Monobe
morbus gallicus
natural fiber
nonprime
Open webOS
operating provision
overactor
overload definition
overwatch
photo magnetoelectric effect
pneumotropic viruses
precautionary motive
prenotes
private-property
problem of random walk
purified tyberculin
pyroelectricities
quantisers
rallying
range plant
re-irradiation
Satanian
Self-Directed RRSP
semibalanus
smooth turning
speed electromotive force
sphygs
stereoparent
stiglitzs
supply hybrid species
Synotis setchuenensis
Ticon
tire limit speed
tolinases
trenaman
trucall
turnover ratio of total operating assets
urban planning information system
visual editing terminal
vivandier
wood species
wooden bearing
xanthochlorus