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11. Complaint 1. Could you hurry up the bus? 2. Do you think you could turn your TV down a bit? 3. Im afraid I have a complaint to make. 4. Im afraid, sir, it just isnt good enough. 5. He just wont do. 6. Well, this is most unsatisfactory. 7. Would

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A: What may I help you with? B: I need to file a complaint. A: What is your complaint about? B: I got robbed. A: When did this happen? B: It happened this morning. A: What was taken? B: My wallet and cell phone. A: Did you get a good look at the pers

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A: What can I do for you? B: I would like to file a complaint. A: What happened? B: I was robbed. A: When did this happen? B: It happened this morning. A: What was taken from you? B: My wallet and my cell phone. A: Were you able to get a look at this

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A: May I help you? B: I want to file a complaint. A: What's the problem? B: A man robbed me today. A: When? B: I was robbed this morning. A: What did he take? B: He took my phone and my wallet. A: Did you see his face? B: I saw him perfectly. A: Coul

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AA: I'm Avi Arditti with Rosanne Skirble, and this week on Wordmaster: a lesson in complaining. RS: English teacher Lida Baker is with us from Los Angeles to discuss a topic suggested by one of our listeners, an English teacher in Iran. His students

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Shopping Buying a coat E A:I'm looking for a coat. B:What sort of coat?man ,one like this? A:Well,not quite ,I don't like the floor design,besides I want one with a bigger collar,and with pocket at the side. B:I see ,do you like this one ,man? A:mh,n

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Today we're going to focus on that better writing part with a show about how to write a better complaint letter. Negotiation If you usually start letters of complaint with Dear Stupid-head and end them with Threateningly yours, they may not be as eff

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本单元是关于投诉的对话 Tim: How can I help you sir? Customer: It's about this watch. Tim: What seems to be the problem? Customer: The alarm doesn't work and the strap leaves a green mark on my wrist when I take it off. Tim: Have you worn the watch i

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[00:03.81]break down :故障 [00:05.74]claim :n.(保险)理赔；费用申请 [00:07.39]complaint :n.抱怨；不满 [00:09.21]criticism :n.批评 [00:11.12]defective :a.瑕疵的；有缺陷的 [00:12.92]feedback :n.意见反映 [00:14.93]improve :v

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Feifei: Hello! Im Feifei and this is 6 Minute English, with me is Neil. How are you Neil? Neil: Ah tell you what, Im going to write a very strong letter to the train company - it took 4 hours to get to work today. Feifei: I know, it took me ages yest

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COMPLAINT AND CLAIM 申诉及索赔 Introduction In international business, claims do not happen in every transaction but often occur. Sometimes when the loss is not serious, the party suffered the loss may not lodge a claim for compensation. In stea

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AA: I'm Avi Arditti with Rosanne Skirble, and this week on Wordmaster: a lesson in complaining. RS: English teacher Lida Baker is with us from Los Angeles to discuss a topic suggested by one of our listeners, an English teacher in Iran. His students

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到不满意的事情和对待需要投诉时，礼貌地说比较奏效。而且有趣的是，你可能先要说SORRY，再提出你的投诉，这样显得很有教养和礼貌，你的问题才会得到更圆满的解决。 比如，在商店里，

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Broadcast on COAST TO COAST: October 7, 2004 AA: I'm Avi Arditti with Rosanne Skirble, and this week on Wordmaster: a lesson in complaining. RS: English teacher Lida Baker is with us from Los Angeles to discuss a topic suggested by one of our listene

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Ⅳ. Counter Offers 还盘 If a buyer does not agree with any or some of the transaction terms of a quotation or a firm offer, he sends a counter-offer. In the counter-offer, the buyer may show his disagreement to the certain term or terms and state