BEP 47 ADV Cold Calling: Clarifying Benefits and Making a Pi

This is the second in our three-part Business English Podcast lesson on a useful telephone and sales skill: cold calling. You can always make yourself more persuasive by asking well-considered questions and really listening to the answers. This princ

BEP 69 INT Telephoning: Leaving a Message

People are busy. When you telephone people, they often arent there to take your call, so you need to leave a message. And almost everyone has to answer the telephone and take a message sometimes. Doing so professionally leaves a good impression on yo

BEP 21 Telephoning: Opening Calls and Taking Messages

This is an intermediate level Business English Podcast on making telephone calls in English. Some of the key language phrases we cover in this episode are: identifying yourself and the caller, stating the purpose of your call and leaving a message. T

BEP 46 ADV Cold Calling: Getting off to a Good Start

Todays lesson is the first in a three-part Business English Pod series on cold calling, the skill of making unsolicited telephone sales calls. Unsolicited means not asked for. So cold calling is the skill of making a sales call to someone who is not

BEP48 Cold Calling: Dealing with Objections and Closing the

This is the last in our three-part Business English Podcast series on cold calling. In todays lesson, youll learn how to deal with several typical kinds of objections that a potential customer might raise. When Steve first asked for an appointment, L

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

BEP 15 – Telephoning: Handling a Problem

Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reaction

BEP 23 Telephoning: Handling a Difficult Customer

In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English. Today, were going to talk how to deal with problems with the caller, which are of course much harder to handle!

BEP119 INT Telephoning: Making an Appointment

In this Business English Podcast, well be looking at the language used to make appointments on the telephone. We live in the era of remote communication: teleconferencing, videoconferencing, and online meetings. More and more group efforts are gettin

BEP72 Telephoning: Leaving a Voicemail Message

When you call someone but they arent there, often their voicemail picks up or answers the phone. Then you have to leave a message. Anyone who uses the phone in their job has to deal with voicemail. Have you ever started to leave a message on someones

BEP120 INT Telephoning: Checking on an Order

Doing business across borders requires precise coordination, especially in the era of just-in-time delivery where goods need to be shipped to the customer at exact times. When a product is made in one country, assembled in another, and sold in a thir

商务活动最常用的10句电话用语

作为商务职员，必须牢记这10句最常用的商务电话用语，能让您的工作效率大大增加。 1、 I'm interested in your CRM software. Can you give me an quote? 我对你们的客户关系管理软件有兴趣，能跟我报个价吗

BEP162 Dealing with Customers on the Phone (Part 2)

When youre helping a caller on the phone, unexpected things can happen. You might need to get some additional information from another source or have the caller to speak to someone else. Or, there may be some interference with the telephone connectio

BEP158 Dealing with an Angry Caller (Part 2)

We hope that all of our customers are satisfied ones. Indeed, a basic goal in business is to keep customers happy and coming back. But we cant please all of the people all of the time. Angry callers are often upset because they dont understand why so

BEP157 Dealing with an Angry Caller (Part 1)

Weve all dealt with angry people before. But dealing with an angry person on the phone, in a business setting, can be tricky. Sometimes you dont know the person, so his or her situation may be completely new to you. You cant see the person, so you ca

BEP140 INT Dealing with Problems over the Phone

In this Business English Pod lesson were going to look at discussing problems over the phone. For the example today, well focus on chasing up an outstanding invoice, or a bill that hasnt been paid on time. In business, its not unusual to have a custo

BEP132 Interviews: Telephone Screening Interview

In this Business English Pod episode well be looking at how to handle a telephone interview for a new job. If youre joining us here, you may want to check out BEP 82 and BEP 83 first to see how to talk about your experience in a face-to-face intervie

BEP128 INT Telephoning: Handling Sales Calls

Weve looked before at how to set up an appointment on the phone with someone you already know (BEP 119), but what about if you havent met the person or established a relationship with them yet? In todays Business English Podcast, well be looking at h

BEP23CC Telephoning: Dealing with a Problem

In celebration of the holidays, were releasing a selection of classic podcasts from deep within our archives. For each of the next five days, well post one of the more popular podcasts from our early days. BEP 23 was the final podcast in our original