BEP 69 INT Telephoning: Leaving a Message
时间：2018-12-05 作者：英语课 分类：商务电话英语
People are busy. When you telephone people, they often aren’t there to take your call, so you need to leave a message. And almost everyone has to answer the telephone and take a message sometimes. Doing so professionally leaves a good impression on your customers, colleagues and boss.
Today we will hear a bad example and a good example of taking and leaving a telephone message.
Justin Thomas is with Trivesco, a major shipyard, or maker 1 of ships. He is calling Sylvie Peterson at Daneline, a shipping 2 company. Sylvie is a sales and purchase (S&P) broker 3. A broker is a middleman or negotiator. Sylvie specializes in negotiating the purchase of “newbuildings” or newly built ships. Amy, the receptionist, answers the phone.
Listening Questions:
Bad Example
1) Does Amy answer the phone professionally?
2) Is Justin prepared?
Good Example
1) How does Amy answer the phone?
2) What is Mark calling about?
3) How does Amy make sure that she has got Mark’s correct phone number?
- He is a trouble maker，You must be distant with him.他是个捣蛋鬼，你不要跟他在一起。
- A cabinet maker must be a master craftsman.家具木工必须是技艺高超的手艺人。