BEP69B Telephoning: Taking a Message
时间：2018-12-05 作者：英语课 分类：商务电话英语
Welcome back to Business English Pod. This is the second part of our look at answering the phone and taking a message. In this lesson, we’ll focus on taking a message.
Today’s lesson is also featured in our new eBook: Business English for Telephoning. This eBook covers essential language for many different types of business calls, including dealing 1 with customers and complaints, making arrangements and checking on orders. The eBook is free for all premium 2 members, or you can buy it separately on our website: www.BusinessEnglishPod.com.
In our last lesson (BEP 69 A – Answering a Call), we looked at answering a call effectively. We heard an example of poor telephone skills and started in on a dialog that demonstrated good telephone skills. Today, we’re going to continue with that dialog and look at how to take a message. Have you ever missed a telephone message? Or have you received a message that didn’t contain the necessary information? If so, then you understand how important it is not just to take a message, but to do it right.
We’ll look at ways to ask someone to leave a message, information that should be included in a message, and how to offer help. You will also learn how to acknowledge, check back and confirm information that a caller gives you.
Now, let’s rejoin Mark, who works for a company called Trivesco. He is calling a shipping 3 company, Daneline, hoping to speak with someone named Sylvie Petersen. Sylvie is not there, so Mark has to leave a message with Amy, the receptionist.
Listening Questions
1. How does the tone of Amy’s voice sound?
2. What information does Mark include in his message?
3. How does Amy make sure she has Mark’s phone number correct?
- This store has an excellent reputation for fair dealing.该商店因买卖公道而享有极高的声誉。
- His fair dealing earned our confidence.他的诚实的行为获得我们的信任。