BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

VOA慢速英语-Development Report - Using Personal Computers to Sol

The World Community Grid is joining together individual personal computers to create massive processing power. The technology is helping reduce research time from years to months. Transcript of radio broadcast: 29 June 2008 This is the VOA Special E

US, Britain Submit Revised Iraq Draft Resolution

Peter Heinlein The United States and Britain have offered the U.N. Security Council a fresh draft resolution that would grant sovereignty to Iraq's interim government at the end of this month. The res

Key US Senators Predict Charges against More American Soldie

Paula Wolfson Two key Senate members predict more American soldiers will face military courts in the Iraqi prisoner abuse scandal. Senator Lindsey Graham says those who are responsible for the abuse w

【突破英文词汇】sol, soli -- single 单一

1. soliloquy /səˈlɪləkwi:/ -- speech made to oneself when alone What an actor says in a soliloquy is heard by no one except the audience. 演员的独白只有观众听得到。 2. solitude /ˈsɔlitju:d/ -- condition of being alone; loneliness;

字源大挪移 Prefix - 表示数字的字首 40 sol-

Sorry,there is not text temporarily, Please help tingroom to look for it! 如果您能找到更好的听力原文，请发贴到 听力原文收集区 ，您将会获得10到30积分的奖励! Thank you！

US, Britain Present Draft Iraq Resolution to UN

Peter Heinlein The United States and Britain have presented the U.N. Security Council a draft resolution on Iraq, outlining the transfer of full sovereignty to an interim Iraqi government. The handove

舞曲狂欢:Banaroo - Ill fly away

歌曲 ： Ill fly away 艺人 ： Banaroo 音乐星级 ： ★★★★ 所属专辑 ： Fly Away 发行年代 ： 2007 风格 ： Pop Dance 介绍： Banaroo 是一个来自德国的流行舞曲团体，由两男两女STEFFY（男），BOBBY（男），CAT（女），VITO（女），四人组成！他们的几首单曲曾经在

VOA标准英语2010年-Harmless Fungus Protects African Crops

Possible solution to Kenya's fatal aflatoxin outbreaks Steve Baragona | Washington, DC 10 June 2010 People sharing and distributing aflasafe on a farm in Nigeria. Related Links International Institute of Tropical Agriculture As Kenya suffers with ano

VOA标准英语2010年-American Obstetrician Offers Solar Sol

Standard medical supplies might seem like an important donation in developing countries but American obstetrician Laura Stachel saw the need for something even more basic: reliable power. Basic need Stachel is crouching on the floor of her Berkeley k

VOA标准英语2009年-Zimbabwe's MDC Legislator Roy Bennett Faces Wea

Zimbabwe's unity government's designated deputy agriculture minister Roy Bennett has been charged with possessing weaponry, banditry, and attempting to commit terrorism, in a court in Mutare in eastern Zimbabwe. Roy Bennett is also being charged wit

VOA标准英语2011--Gretchen Parlato's 'The Lost And Found'

Gretchen Parlato's 'The Lost And Found' Features Wide Range of Jazz Influences We all know what winning an American Idol competition can do for a singer's career. Even a Top 10 showing can keep a performer working for years. Winning one of the world'

VOA标准英语2013--Serbian Scandal Highlights Fungal Poison Danger

Serbian Scandal Highlights Fungal Poison Danger Serbian Agriculture Minister Goran Knezevic says the countrys milk is safe to drink. Tests late last month had found aflatoxins in some milk at levels higher than permitted under a law passed two years

VOA双语新闻：2、美项目助洪都拉斯少年境内发展

美项目助洪都拉斯少年境内发展 President Obama and Central American leaders recently agreed to come up with a plan to address poverty and crime in the region that is fueling the surge of young migrants trying to illegally enter the United

VOA常速英语2007-Lawmakers Seek Changes in US War Powers Resoluti

By Dan Robinson Capitol Hill 25 October 2007 A group of lawmakers from both parties is proposing to change a law approved by Congress more than three decades ago aimed at limiting the ability of the president to go to war without the approval of Cong

检验证书常用英语

Inspection Certificate 检验证书 1.certificate of weight 重量证明书 2.certificate of inspection certifying quality quantity in triplicate issued by C.I.B.C. 由中国商品检验局出具的品质和数量检验证明书一式三份 3.phytosa

礼仪英语：新雇员应该如何称呼同事

Every office has its own protocol for who is called by his or her first name and who is called by his or her title. New employees should follow suit, after listening carefully to how people are addressed. 对于男女同事的名称或职位的称呼，

German club Cologne sack coach Solbakken

BERLIN, April 12 (Xinhua) -- Struggling Bundesliga side Cologne sacked Norwegian coach Stale Solbakken owing to the hammering 4-0 loss at Mainz this week, the club announced on Thursday. The club introduced former coach Frank Schaefer for the final f

Dairy company halts production over tainted formula scandal

BEIJING, July 23 (Xinhua) -- A Chinese dairy company has been ordered to suspend production after its infant formula products were found to contain the carcinogen aflatoxin, the nation's quality watchdog said Monday. Excessive amounts of aflatoxin we

新雇员应该如何称呼同事

Every office has its own protocol for who is called by his or her first name and who is called by his or her title. New employees should follow suit, after listening carefully to how people are addressed. 对于男女同事的名称或职位的称呼，