顾客问题解决

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(162) / 评论(0) 分类 初级口语教程

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(123) / 评论(0) 分类 商务电话英语

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(86) / 评论(0) 分类 英语博客-北美风情

Two Australians, Mack and Jill, are camping on Kangaroo Island. M: Look! There's a koala hugging a tree. They're really so cute. Jill, why are you crying? J: The government's planning on killing them

发表于:2018-12-08 / 阅读(265) / 评论(0) 分类 赖世雄中级美国英语

本讲为2005年下半年新的教学内容,请对照教材听录音! I heard him _sing_ (sing). I don’t like letters _written_ (write) in pencil. Such programs could teach the local people how

发表于:2018-12-15 / 阅读(102) / 评论(0) 分类 自考英语(一)78讲

UN Secretary General Ban Ki-moon is urging Israel and Palestine to make more effort to make their resumed negotiations a success to achieve a two-state solution. CRI's Su Yi has more. Ban Ki-moon issued the call during his visit to Ramallah. Ban call

发表于:2018-12-19 / 阅读(86) / 评论(0) 分类 世界各地新闻集锦

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(69) / 评论(0) 分类 办公室英语口语

This is a problem that calls for immediate solution. 这是个迫切需要解决的问题。 call for需要;也指某件事是适宜的,需要的。 Wow! Your birthday is today,that calls for a celebration. 哇!今天是你的生日,那得庆祝

发表于:2018-12-25 / 阅读(111) / 评论(0) 分类 蒋健棠英语实用句子

Bob给一家软件公司客户服务热线打电话,接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(67) / 评论(0) 分类 礼节美语

In this Business English Pod lesson were going to look at discussing problems over the phone. For the example today, well focus on chasing up an outstanding invoice, or a bill that hasnt been paid on time. In business, its not unusual to have a custo

发表于:2018-12-31 / 阅读(132) / 评论(0) 分类 商务电话英语

By Robert Berger Jerusalem 07 April 2006 The Islamic militant group Hamas, which took control of the Palestinian Authority last week, says it is prepared to soften its position toward Israel. Israel i

发表于:2019-01-07 / 阅读(126) / 评论(0) 分类 2006年VOA标准英语(四月)

In this Business English Pod lesson we're going to look at discussing problems over the phone. For example today, we'll focus on chasing up an outstanding invoice, or a bill that hasn't been paid on time. 在今天的原汁原味商务英语播客中我

发表于:2019-01-18 / 阅读(66) / 评论(0) 分类 原汁原味商务英语播客

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(97) / 评论(0) 分类 英语新闻

The Chinese Foreign Ministry is calling for G8 countries to overcome their difference on Syria and aiming for a political solution to resolve that crisis. Spokesperson Hua Chunying has made the comments after US President Barack Obama and Russian Pre

发表于:2019-01-19 / 阅读(98) / 评论(0) 分类 世界各地新闻集锦

By Carol Pearson Washington 02 November 2007 World Health Organization statistics show kidneys are the most sought after donor organs but there is a global shortage. Some countries have established national pairing programs for prospective donors and

发表于:2019-01-31 / 阅读(90) / 评论(0) 分类 VOA常速英语2007年(十一月)

U.S. Secretary of State Hillary Clinton says the United States will press for a two-state solution to solve the Israeli-Palestinian conflict. Mrs. Clinton met with Israeli officials in Jerusalem Tuesday as part of her first foray into the region as

发表于:2019-02-05 / 阅读(96) / 评论(0) 分类 VOA标准英语2009年(三月)

Obama 'confident' on two-state solution 奥巴马对两国问题充满自信 Mr Obama said he was a strong believer in the two-state solution US President Barack Obama says he is confident that Israel will recognise that a two-state solution is in the best inte

发表于:2019-02-08 / 阅读(98) / 评论(0) 分类 英语新闻

Bob给一家软件公司客户服务热线打电话,接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

发表于:2019-02-12 / 阅读(108) / 评论(0) 分类 商务礼节美语

BEIJING, Feb. 14 (Xinhua) -- Chinese Premier Wen Jiabao said Tuesday that China has been ready for a bigger part in the resolution of the European sovereign debt issue. Wen made the remarks when meeting reporters with European Council President Herma

发表于:2019-02-18 / 阅读(93) / 评论(0) 分类 英语新闻

As efforts to salvage the ceasefire agreement shifted to Moscow, China's Foreign Ministry Spokesperson Hong Lei said a political solution is the only way to end the conflict in Syria. The recent escalation of violence in Syria has led to casualties.

发表于:2019-02-25 / 阅读(114) / 评论(0) 分类 cctv9英语新闻2016年
学英语单词
-blastic
3-thylthiofentanyl
Ackeret theory
air-traffic control zone
altiplano
anterolateral rod
anti-Stokes scattering
Antinoan
awaier
b school
Baliza
bi-coastal
bloodclots
calas
Cantin, C.
captive float
central mix
classical mechanics
cloquintocet
Corelli
CVA-BMP
daut
Digorskiy Rayon
Dorminal
duck's bill
dust collection device
electric thermal desiccator
esophageal motility dysfunction
faculty load
family Desmidiaceae
fang groove
Flemish coil
fresh-looking
fuel mixture control
garible
glucuronidation
gonial
Gpp(NH)p
groschen
guide field
have it bad for
high potential source
impeller, impellor
incoming trunk circuit
ineichens
interference fringe pattern
izations
Krummendeich
large banks
lead vicinoleate
lithium-drifted detector
Lodeynoyepol'skiy Rayon
long-sighteds
medium tar
merger mania
microgastropod
micrometer spark
monospars
Morel-Kraepelin
move round
neihardt
neuharth
over-activity
Oyugis
pantograph copying grinder
pentadienoic acid
phenol fiber cam
pie tin
prevaseil
protopunk
psorosperms
Railroad use
recessus membranae tympani superior
rectus femoris
Saganaga
salpingoplasty
salt beef
scoloplos marsupialis
selective tint correction circuits
servomanometer
sex reassignment
silvernickel
simple ASCII terminal
slack up a hawser
synchromesh feature
taskers
the fly in the ointment
thysanolepis
tittlebat
torsion subgroup
transport of drug
Ts'ai Shen
unbrotherlike
unherly
unipotent element
unmoustached
Vaccinium papulosum
visual-motor behavioral rehearsal
vitamin A alcohol
Volvariella volvacea Sing.
waldbauer
zeuzera multistrigata