A Difficult Customer

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

纯正地道美语 第1期(讲解篇):Difficult Customer

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

金融英语 chapter5

[00:00.00]Chapter 5 Options [00:01.62]第五章期权 [00:03.24]Unit 9 Options(1) [00:05.43]第九单元期权（I） [00:07.63]Words and Expressions: [00:10.14]challenge eliminate adverse [00:16.64]premium confirmation run a risk [00:23.54]Dialogue

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

英语博客-北美风情 245 Customer service

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

Gene Linked to Stroke Risk

By Nancy Steinbach Broadcast: October 1, 2003 This is Faith Lapidus with the VOA Special English Health Report. Scientists in Iceland say they have identified the first gene linked to common forms of

办公室英语口语第187:An angry customer 气愤的顾客

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

礼节美语 Business Etiquette 235-Calling-Customer-Service-I

Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

Gay men at higher risk for cancer

BEIJING, May 10 (Xinhuanet) -- Researchers from California, Unated States, found that sexual orientation could play a role in cancer and more gay men are reported being cancer survivors(幸存者) than straight men, according to findings in the journ

VOA常速英语2007年-Study Measures Risk of Hip Fracture in Women

By Carol Pearson Washington 28 November 2007 Every year, more than one and a half million people worldwide fall and fracture a hip. Of that number, about 80 percent are women. These fractures are painful and associated with a high death rate. VOA's C

South Africans at high risk of cervical cancer

JOHANNESBURG, March 23 (Xinhua) -- Cervical cancer ranks as the second most frequent(频繁的) cancer among women in South Africa. Recent information from a World Health Organization (WHO) and ICO Information Center on Human Papilloma virus (HPV) an

每日一词【385】scam：骗局

今天我们要学的词是scam。 Scam, 是骗局的意思。一个佛罗里达的女子因为假称怀了四胞胎，接受商家的免费财物而受到指控。The woman accused of the pregnancy scam was indicted on seven counts of theft, 这个涉

学个词Learn a Word 第385期 Scam

今天我们要学的词是scam。 Scam, 是骗局的意思。一个佛罗里达的女子因为假称怀了四胞胎，接受商家的免费财物而受到指控。The woman accused of the pregnancy scam was indicted on seven counts of theft, 这个涉

VOA常速英语2008年-Cancer Risk Persists in Women Who Stop Hormone

By Jessica Berman Washington 04 March 2008 According to the results of a large U.S. study, older women who used hormone therapy to ease the symptoms of menopause and then discontinued it remain at increased risk of cancer. Researchers voiced surprise

"Lean gene" raises risk of heart disease, diabetes

BEIJING, June 27 (Xinhuanet) -- A lean gene that helps people keep slim was found closely related to diabetes and heart disease, according to a study pulished in Nature Genetics journal on Sunday. The scientists from Britains Medical Research Council

商务礼节美语第188期:Calling Customer Service 客服热线(上)

Bob给一家软件公司客户服务热线打电话，接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

Allegri never at risk, says Galliani

Allegri never at risk, says Galliani MILAN, Oct. 18 (Xinhua) -- AC Milan vice president Adriano Galliani has insisted that the Rossoneri boss Massimiliano Alleri was never in danger of being sacked despite the poor start of his side's campaign this s

Sudden Exercise Poses Heart Risk for Sedentary People

If you don't exercise regularly（有规律的）, a sudden bout of energetic activity can trigger a heart attack, and may even kill you, according to a new study published in JAMA, the journal of the American Medical Association. It sounds like the