单词:customer profitability analysis
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Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.
Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and
Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit
This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step
Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers
Study Says Breath Analysis Can Help in Diagnosing Cancer Lung cancer claims an estimated one and a half million lives each year. But a research team at the Cleveland Clinic and University of Illinois is working to develop a new test that could make d
This presentation focuses on the analysis of our competitors. 这份报告着重对竞争对手的分析。 This presentation focuses on the analysis of our competitors. 这份报告着重对竞争对手的分析。 Who's our biggest rival? 谁是我们
This presentation focuses on the analysis of our competitors. 这份报告着重对竞争对手的分析。 This presentation focuses on the analysis of our competitors. 这份报告着重对竞争对手的分析。 Who's our biggest rival? 谁是我们
An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to
Bob给一家软件公司客户服务热线打电话,接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis
Market Share 市场份额 A: In this area NEST company is our main competitor is our main competitor. They entered the market in 2002, fifteen years later than us. But they've been developing rapidly and now are the biggest in terms of market share. 在
This is the second in a 2-part Business English Pod series on presenting a SWOT analysis. A SWOT analysis is a tool that helps companies understand their strengths and weaknesses, while keeping in mind the opportunities and threats they face. In this
In this Business English Pod lesson, we start the first in a 2-part series on presenting a SWOT analysis. A SWOT analysis is a simple but powerful framework for analyzing your companys strengths and weaknesses these are internal to the company as wel
News and analysis from an African American perspective Art Chimes | Washington, DC 19 February 2010 Related Links The Root February is African American History Month here in the United States, and so this week we feature a site that looks at news and
Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He
DNA analysis is a staple of crime scenesand crime shows, like HBO's The Night of or the old standby, CSI: We just need to get this to the DNA lab, confirm it's the victim's blood. And then, case closed. And it's not just for crime: DNA sequencing als
safe custody business 保管业务 safe custody fee 保管费 safe deposit box rental received 保管箱租项收入 safeguarding assets 保障资产 safety factor 安全系数 safety margin of profit
Bob给一家软件公司客户服务热线打电话,接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan
Market Share 市场份额 In this area NEST company is our main competitor is our main competitor. 在这个地区,NEST公司是我们的主要竞争对手。 They entered the market in 2002, fifteen years later than us. 他们2002年进入市场,比
profit record 盈利记录 profit sharing 盈利摊分 profit taking 获利回吐;见利抛售 profitability 盈利能力 profiteer 投机商人;奸商 profiteering 牟取暴利;投机倒把 pro