A Difficult Customer

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

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Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

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This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

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Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

英闻天下——465 Urban and Rural Integration in China Accelerates

Zhang Jinyong used to work far from his hometown. Like other people who work in big cities, he was only able to return home once a year during the Spring Festival period. But now, Zhang can spend more time with his wife and child. His parents can hel

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An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

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Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

Computer Data and the Business of Mind-Reading

Big data is having an increasing effect on the way we live. Big data can be defined as information that is too big or complex to be contained or processed by any one machine or person. It can include which comments, photographs or stories you like on

Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

iPhone, Android smartphones collect users' data

SAN FRANCISCO, April 22 (Xinhua) -- Apple and Google collect smartphone(智能手机) users' location information as part of their race to build massive databases, The Wall Street Journal reported on Friday after analyzing data and documents. Accordi

NASA plans unmanned Orion flight in early 2014

WASHINGTON, Nov. 8 (Xinhua) -- NASA plans to add an unmanned flight test of the Orion spacecraft in early 2014 to its contract with Lockheed Martin Space Systems for the multipurpose crew vehicle's design, development, test and evaluation, the U.S. s

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Bob给一家软件公司客户服务热线打电话，接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

China looks to boost economic integration of East Asia at ASEAN summits

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China has been actively promoting the establishment of the Free Trade Area of the Asia-Pacific. However, some are suggesting the F-TAAP is China's way of off-setting the US-initiated Trans-Pacific Partnership agreement, to which China is not a member

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Senior leaders and experts are calling for accelerating Asian integration and globalization during the ongoing Boao Forum for Asia. A report released by Boao Forum said although there were some good signs for Asia's trade performance in 2017, globali

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今天我们要学的词是overdraft。Overdraft名词，意思是透支 。In 2016, US consumers paid a total of $15 billion in overdraft fees which is when a customer tries to make a purchase without enough money in their account to cover the trans

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BRUSSELS, May 30 (Xinhua) -- A senior official with the Communist Party of China (CPC) on Wednesday stressed that China supports Europe's integration process as well as its efforts to deal with the sovereign debt crisis. China has faith in Europe's c

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Glossary for Telecomunications This glossary helps explain some of the acronyms and technical phrases Bluetooth A short-range wireless technology designed to allow connection of portable devices in a wire-free manner. For example connection of a wire

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Key European leaders pledged at a meeting with U.S. President Barack Obama Monday that they will push for closer economic integration of the 17-nation eurozone to help resolve the continent's burgeoning debt crisis. European Council President Herman