顾客成本
客户成本

A Difficult Customer

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(154) / 评论(0)

初级口语教程

英语口语1+1:An arm and a leg

发表于:2018-12-02 / 阅读(111) / 评论(0)

英语口语1+1

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(118) / 评论(0)

商务电话英语

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

发表于:2018-12-05 / 阅读(111) / 评论(0)

商务电话英语

英语博客-北美风情 245 Customer service

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(77) / 评论(0)

英语博客-北美风情

双语趣听精彩世界第5期:令人迷惑的食品保质期

美国哥伦比亚广播公司:美国有专家称,消费者对于食品包装上的保质期经常处于搞不清楚的状态,这样既容易导致食物的浪费,也会对消费者的健康产生威胁. 食品保质期 CBS News: experts say consumer

发表于:2018-12-06 / 阅读(61) / 评论(0)

弗兰肯斯坦.Frankenstein

卖房英语对话-First Appointment with Realtor(1)

A: I am interested in selling my home and would like to know what is involved. B: You have come to the right place. When were you interested in selling your home? A: I just received a job transfer and need to relocate right away. B: How long have you

发表于:2018-12-16 / 阅读(46) / 评论(0)

卖房英语情景对话

办公室英语口语第187:An angry customer 气愤的顾客

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(59) / 评论(0)

办公室英语口语

礼节美语 Business Etiquette 235-Calling-Customer-Service-I

Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(63) / 评论(0)

礼节美语

银行英语情景口语第28期:现金业务集团账户存款情景(4)

A:Would you like to know about benefits and so forth? 您愿意了解一下它的好处及其他的事情吗？ B:Please. Everyone enjoys hearing the benefits of something! 请讲。每个人都喜欢听有好处的事情啦！ A:With this agreement

发表于:2018-12-27 / 阅读(120) / 评论(0)

银行英语情景口语

赖世雄英语新闻听力通第47期:经济衰退致数千人失业

(Bloomberg)Taiwan's economic growth has dropped to its slowest rate in 26 years. （彭博信息）台湾的经济增长率创下二十六年来的最低点。 The cause of the drop may be falling overseas demand for goods produced in Taiwan. 下跌的

发表于:2018-12-28 / 阅读(94) / 评论(0)

赖世雄英语新闻听力通

VOA标准英语2008年-Stalled Car Factory Costing Jobs, Splitting Nei

Indian carmaker, Tata Motors, plans to launch the world's cheapest car, the Nano, in October. But the Nano plant in West Bengal has run into serious trouble from protests by local activists. VOA's Raymond Thibodeaux reports from Barispada, near the

发表于:2019-01-11 / 阅读(69) / 评论(0)

VOA标准英语2008年（九月）

王强口语第一册 long conversation 18.2

B: (On Saturday) Reggie: Here we are! Mary's Father: He lives here? Reggie: (Saying to the man who has come to answer the door) Mr. Workhard, this is my friend Mr. Scare! Workhard: How do you do! Reggie: Mr. Scare is interested in the Trenton and Atl

发表于:2019-01-14 / 阅读(59) / 评论(0)

王强口语第一册

大学英语六级语法讲解：被动语态

英语六级语法被动语态被动语态是大家十分熟悉的一种语法现象，由be+ved分词构成。有时候用介词短语by表明执行者。关于被动语态应注意的几个方面： /p 1、不及物动词seat的用法。例：When

发表于:2019-01-17 / 阅读(69) / 评论(0)

大学四六级阅读

Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(90) / 评论(0)

英语新闻

专业术语-财务英语词汇C23

correction phase of stock market 股市调整期 Correctional Services Industries Suspense Account 惩教工业暂记帐 corrective affidavit 修正遗产申报誓章 correspondent bank 代理银行 C

发表于:2019-02-01 / 阅读(72) / 评论(0)

财会英语

VOA标准英语2009年-Social Networking Costing Companies

By Mil Arcega Washington 03 November 2009 Recent surveys of online Internet users shows the amount of time people spend on social networking sites such as Facebook, MySpace and Twitter is growing, and it may be costing employers time and money. In t

发表于:2019-02-12 / 阅读(42) / 评论(0)

VOA标准英语2009年(十一月)

商务礼节美语第188期:Calling Customer Service 客服热线(上)

Bob给一家软件公司客户服务热线打电话，接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

发表于:2019-02-12 / 阅读(103) / 评论(0)

商务礼节美语

专业术语-财务英语词汇J1

Japan Securities Clearing Corporation 日本证券结算公司 Japanese Association of Securities Dealers Automated Quotations 日本证券交易商自动报价协会 Japanese Securities Finance Compa

发表于:2019-02-25 / 阅读(82) / 评论(0)

财会英语

浪费钱的小习惯-你总买些莫名其妙的东西

costing habits 浪费钱的小习惯 You buy stuff without understanding why 你总买些莫名其妙的东西 In Money: A Love Story author Kate Northrup urges us to understand what made us make each purchase. First, we look at our credit card state

发表于:2019-03-06 / 阅读(178) / 评论(0)

英语听力广播—Listening

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arteria frontobasalis lateralis

astronaut selection and training center