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Five You cant change a childs behavior by using force! 你不能用武力改变一个小孩的行为！ 1 Introduction In America, children are well protected by law. If parents beat or kick their kids and the police know that, the bruises on the kids can cause the

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Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

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Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

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Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

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This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

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Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

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Voice 1 Welcome to Spotlight. Im Robin Basselin. Voice 2 And Im Joshua Leo. Spotlight uses a special English method of broadcasting. It is easier for people to understand, no matter where in the world they live. Voice 3 You know a child is growing ol

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An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

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His bizarre behavior got many people's attention. 他古怪的行为吸引了许多人的注意。 bizarre是个形容词，表示古怪的，注意这单词的拼法也有点bizarre,中间有连续的两个r。

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Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

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Giving Bribes to Children for Good Behavior Camille: No, you cant have a new bike if you get an A on the test. You should study because you want to do well in school. Well talk about it when I get home tonight. Kids! Aaron: Whats the matter? Camille:

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Reporter: Well, thats kind of an interesting point, because one of the things you will hear out there is that some solution providers will tell you that HP doesnt have as many people on the street as some others to help them sell. But what youre real

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Can a Full Moon Really Affect Our Behavior? 月光光，心慌慌？ You have probably seen it in movies: When the moon is full, a man turns into a hairy, frightening creature and runs around the city, tearing people to pieces. You may laugh at stori

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STEVE INSKEEP, HOST: President Trump's White House agrees with Senator Jeff Flake about one thing. The presidential press secretary says she agrees with Flake's decision to quit. The Arizona Republican, a critic of President Trump, announced his depa

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AUDIE CORNISH, HOST: Oscar-winning actor Morgan Freeman is the latest in a string of influential Hollywood figures to be accused of sexual harassment. Freeman is best known for his roles in films like Driving Miss Daisy, The Shawshank Redemption and

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GUY RAZ, HOST: It's the TED Radio Hour from NPR. I'm Guy Raz. So most of us think we know ourselves pretty well, right? ROBERT SAPOLSKY: I'm sort of a hippie pacifist in terms of general persona. RAZ: That we're good people... SAPOLSKY: You know, I'm

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Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

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HEALTH REPORT - Spending Up for Behavior-Related Drugs for Children By Jerilyn Watson Broadcast: Wednesday, May 26, 2004 This is the VOA Special English Health Report. More and more children take medi

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Bob给一家软件公司客户服务热线打电话，接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan