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Welcome to This I Believe, an NPR series presenting the personal philosophies of remarkable men and women from all walks of life. I believe in figuring out my own way to do things. I believe in the power of numbers. I believe in barbecue. Well I beli

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Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

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Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

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Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

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This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

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Temperatures in some parts of the country have eased a bit over the weekend. But there is no risk that throngs of people are suddenly going to turn their backs on air-conditioning. The air-conditioner has established itself well in the hearts of Amer

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Sorry,there is not text temporarily, Please help tingroom to look for it! 如果您能找到更好的听力原文，请发贴到 听力原文收集区 ，您将会获得10到30积分的奖励! Thank you！

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美国习惯用语:423 lose your cool...

人们的情绪是经常变化的。喜、怒、哀、乐我们都体验过。在这一个讲里，我们就给大家介绍四个表达愤怒的习惯用语。第一个习惯用语：是 lose your cool。Lose是失去的意思，cool在这里是名词。

英语歌曲:Life Is Cool

LIFE IS COOL Sweetbox I never really tried to be positive 我从来没有努力去拥有积极的态度 Im too damn busy being negative 我一直纵容自己消极的沉沦 So focused on what I get 如此看重得失 I never understand what it means