实用英语口语 unit09

[00:00.00]Unit 9 Apologizing and Expressing Regret [00:13.19]第九单元 道歉和遗憾 [00:26.38]Sentence Patterns [00:32.03]基本句型 [00:37.67]81．Im sorry． [00:39.47]抱歉 [00:41.27]82．Im sorry that I couldnt come on time． [00:53.37]抱

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11. Complaint 1. Could you hurry up the bus? 2. Do you think you could turn your TV down a bit? 3. Im afraid I have a complaint to make. 4. Im afraid, sir, it just isnt good enough. 5. He just wont do. 6. Well, this is most unsatisfactory. 7. Would

英语情景对话-Filing a Complaint(1)

A: What may I help you with? B: I need to file a complaint. A: What is your complaint about? B: I got robbed. A: When did this happen? B: It happened this morning. A: What was taken? B: My wallet and cell phone. A: Did you get a good look at the pers

英语情景对话-Filing a Complaint(3)

A: What can I do for you? B: I would like to file a complaint. A: What happened? B: I was robbed. A: When did this happen? B: It happened this morning. A: What was taken from you? B: My wallet and my cell phone. A: Were you able to get a look at this

英语情景对话-Filing a Complaint(2)

A: May I help you? B: I want to file a complaint. A: What's the problem? B: A man robbed me today. A: When? B: I was robbed this morning. A: What did he take? B: He took my phone and my wallet. A: Did you see his face? B: I saw him perfectly. A: Coul

词汇大师--How to Get the Most From a Complaint Letter

AA: I'm Avi Arditti with Rosanne Skirble, and this week on Wordmaster: a lesson in complaining. RS: English teacher Lida Baker is with us from Los Angeles to discuss a topic suggested by one of our listeners, an English teacher in Iran. His students

商业书信英语 第十单元

[00:01.91]有关索赔、投诉和善后内容的信 [00:03.81]Relevant Knowledge [00:04.56]相关知识 [00:05.30]Once damages occur,the party who suffers will lodge a claim against the insurance company. [00:08.88]一旦发生损坏，遭受损失的一方将向保险公司提起索赔。 [

人人说英语中级11

Shopping Buying a coat E A:I'm looking for a coat. B:What sort of coat?man ,one like this? A:Well,not quite ,I don't like the floor design,besides I want one with a bigger collar,and with pocket at the side. B:I see ,do you like this one ,man? A:mh,n

英语语法：60 How to Write a Complaint Letter

Today we're going to focus on that better writing part with a show about how to write a better complaint letter. Negotiation If you usually start letters of complaint with Dear Stupid-head and end them with Threateningly yours, they may not be as eff

生活英语对话 Episode 58: A complaint

本单元是关于投诉的对话 Tim: How can I help you sir? Customer: It's about this watch. Tim: What seems to be the problem? Customer: The alarm doesn't work and the strap leaves a green mark on my wrist when I take it off. Tim: Have you worn the watch i

北师大初中英语八年级上--Unit5 17-3

[00:00.00]Exercise 2.2 [00:05.74]Now adays, parents tell us that [00:09.03]teenagers complain all the time. [00:11.24]Is this true? [00:12.62]Well, yesterday we went out into the street and [00:16.38]we asked teenagers to tell us their problems. [00:

商务英语词汇客服：客户投诉

[00:03.81]break down :故障 [00:05.74]claim :n.(保险)理赔；费用申请 [00:07.39]complaint :n.抱怨；不满 [00:09.21]criticism :n.批评 [00:11.12]defective :a.瑕疵的；有缺陷的 [00:12.92]feedback :n.意见反映 [00:14.93]improve :v

客户投诉

Feifei: Hello! Im Feifei and this is 6 Minute English, with me is Neil. How are you Neil? Neil: Ah tell you what, Im going to write a very strong letter to the train company - it took 4 hours to get to work today. Feifei: I know, it took me ages yest

北师大版高中英语模块7--Unit 27(3)-4

[00:00.00]And what about eye contact? [00:02.60]Well, if we don't look at someone they [00:04.18]immediately think that they can't trust us [00:06.08]or we're not telling the truth, [00:07.63]so eye contact is very important. [00:08.85]We've got to m

北师大版高中英语模块7--Unit 27(3)-5

[00:00.00]We may also fall into the trap of not listening [00:02.33]enough to what the other person has said [00:04.15]because actually we may be becoming emotional [00:05.99]too and therefore we listen less actively to [00:08.99]what the person's sa

complaint and claim 申诉及索赔

COMPLAINT AND CLAIM 申诉及索赔 Introduction In international business, claims do not happen in every transaction but often occur. Sometimes when the loss is not serious, the party suffered the loss may not lodge a claim for compensation. In stea

英语单词大师：Crafting a Complaint

AA: I'm Avi Arditti with Rosanne Skirble, and this week on Wordmaster: a lesson in complaining. RS: English teacher Lida Baker is with us from Los Angeles to discuss a topic suggested by one of our listeners, an English teacher in Iran. His students

如何投诉和道歉

到不满意的事情和对待需要投诉时，礼貌地说比较奏效。而且有趣的是，你可能先要说SORRY，再提出你的投诉，这样显得很有教养和礼貌，你的问题才会得到更圆满的解决。 比如，在商店里，

Settling complaints 处理投诉

Key Sentences（重点句子） 128．Can you change the room for me？ It's too noisy． 能给我换个房间吗？这儿太吵了。 129．My wife was woken up several times by the noise the baggage elevator made． 我妻子被运送行李的电梯

词汇大师(Wordmaster)--Lida Baker: Crafting a Complaint

Broadcast on COAST TO COAST: October 7, 2004 AA: I'm Avi Arditti with Rosanne Skirble, and this week on Wordmaster: a lesson in complaining. RS: English teacher Lida Baker is with us from Los Angeles to discuss a topic suggested by one of our listene