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Difficult clients

If your company offers a service, you may find that you have to deal with complaints from customers and clients. In this unit, we look at some phrases that may be helpful in this situation. 如果你们公司提供一项服务，你有可能发现你要处理来自顾客和代

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Which planet is mostly closest to Earth?

Carmela: Well provide you with the most useful expressions used every day at work. Therell be new language, so have a pen and paper ready so that you can write down the phrases you hear. This week, were looking at how to handle difficult customers o

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Dealing with difficult clientsThis programme was first broadcast in 2001. This is not an accurate word-for-word transcript of the programme. Carmela: Well provide you with the most useful expressions used every day at work. Therell be new language, s

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By Lisa Ferdinando Miami 24 July 2006 Haitian artwork on display at the concert benefiting development in Haiti The Rotary Club has partnered with the Fort Lauderdale sister cities program for a concert that raised money for sustainable development

VOA标准英语2012--NATO Trucks Remain Stalled in Pakistan’s Southern Port

NATO Trucks Remain Stalled in Pakistans Southern Port Some trucks and drivers have been waiting for months to return to the road. Entry points to Afghanistan were closed after the United States mistakenly killed 24 Pakistani soldiers in an airstrike

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Education security and anti-terrorism experts will join prime minister Malcolm Turnbull in Camberra to address the growing problem of violent extremism in young people. This comes as federal police confirmed a twelve-year old is on their radar in con

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（13）随函附件 Enclose; Inclose. （14）迅速，立刻 Urgently; Promptly; Immediately; With all speed; At once; With dispatch; With all despatch; With the quickest possible despatch; With the

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（1）贵函 Your letter； Your favour； your esteemed letter； Your esteemed favour； Your valued letter； Your valued favour； Your note； Your communication； Your greatly esteemed letter； Your very friendly note； Your friendly advice；

通用商务：英语商业书信-信中常用语(3)

（14）迅速，立刻 Urgently; Promptly; Immediately; With all speed; At once; With dispatch; With all despatch; With the quickest possible despatch; With the least possible delay; As soon as possi

商业英文书信中所使用的词语

（1）贵函 Your letter; Your favour; your esteemed letter; Your esteemed favour; Your valued letter; Your valued favour; Your note; Your communication; Your greatly esteemed letter; Your very friendly note; Your friendly advice; Yours. （2）本信

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Todd: So Alan you must be happy. You have hockey again in Canada. Alan: Yes, I was quite happy to read that the NHLs come to an agreement with the players. And therell be hockey again starting in October. Todd: Ok now as a fan of hockey or just a spo

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分析证书 certificate of analysis 一致性证书 cettificate of conformity 质量证书 certificate of quality 测试报告 test report 产品性能报告 product performance report 产品规格型号报告 product specification report 工艺数据

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outlay 费用；开支；支出 outlying business district 市区外商业区 out-of-hours trading 在正式交易时间以外的交易 out-of-pocket expenses 实付费用；付现费用 out-of-the-mo

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There were very sharp falls on Wall Street overnight with investors once again concern that companies like Amazon, Facebook and Netflix are all far too expensive and all three fell between four and five percent each. The tech-heavy Nasdaq dropped thr