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This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step
商务电话英语
Youre not eating very much breakfast, Benny, said Grandfather Alden the next morning. Im not hungry, answered Benny. Im worried. Worried? About the results of the soccer tryouts? asked his grandfather. Yes. Im not that good at soccer yet, said Benny.
60 The Soccer Mystery
Oh, no! Henry said. He sounded so upset that the rest of the family looked over to see what was the matter. Well be right over. He hung up the phone. What happened? Jessie asked. Youll never believe it, Henry said. The Graysons were robbed, too! For
75 The Mystery of the Empty Sa
President Obama is set to visit Saudi Arabia on June 3 to meet with King Abdullah, just a day before visiting Cairo, and many Saudis are speculating about what the two men will discuss. As the guardian of Islam's holy sites and the author of a 2002
VOA标准英语2009年(五月)
If you have failed in the past at trying to make big changes in you life,try again now,one tiny step at a time 如果你曾企图对你的生活做很大的改变,但却总是失败,现在可以试试,每次做一个小改变. Every year it's the sam
英文励志文摘精选
[00:00.00]Module 5 MY VISIT TO THE USA [00:06.76]UNIT 3 Jim travelled to the USA for his holiday [00:12.86]3 Listen and write. [00:16.14]Fill in Sally's diary. [00:18.45]The words in the boxes and the words [00:21.04]in Activity 2 will help you. [00:
外研社新标准初中英语八年级
People love stories, especially stories with secret information in them. In this episode, we talk about expressions that people use when they telling a story, whether its true or possibly not. These stories might be told by a person who heard it dire
英语博客-北美风情
Section 36 Illness No one goes through life without getting ill. We usually think of illness as a bad thing. Sometimes, thought, it is necessary to be ill, especially when we are young. That’s becau
英语导读1000句
Carol and Mary are friends. Carol said she would call Mary at 7 oclock. Carol didnt call at 7:00. She didnt call at 7:15. She finally called at 7:30. She apologized for calling so late. Mary said it was ok. But it wasnt ok. Mary didnt like people to
超级简单英语阅读
In Your Arms - Nico And Vinz I feel like Superman 我感觉强无不克， They gonna remember me 他们将会记得我。 I think I know I can 我知道我能做到， Who says it's hard to reach 他们所说难以触及的境界。 Who's gonna stop
2015最新精选英文歌曲
PLOP! Alfred woke up, and immediately knew why he was awakethe paperboy. It was 5:30 a.m. A while later, he finally got back to sleep. Later that morning, he made a phone call. The customer service rep asked if he could help. Alfred couldnt believe h
365个英语简短小故事
The World of Avatar The blockbuster film Avatar has been a smash hit at the box office in the UK and around the world, becoming the fastest film ever to earn $1bn (7bn yuan) in ticket sales. But as well as being an entertaining feast for the eyes, th
英语时差8，16
Ida came to America four years ago. Her main reason for coming was to give her 13-year-old son the best education possible. But also, she did not want Perry to meet the wrong kind of people and end up using drugs or joining a gang, or both. Divorced
365个英语简短小故事
神经学家Vilayanur Ramachandran为我们勾勒出镜像神经元的惊人作用。这是一项近期的发现。这些神经元允许我们学会复杂的社会行为，这其中包括着构成人类社会的基础行为。
TED公开课:美妙的神经系统
In To Be or Not to Be Healthy Dr. Myles Schneider describes six healthy habits for well-being People can choose to stay active and healthy as they age. That's the simple concept behind Myles Schneider's book, To Be or Not to Be Healthy. The author en
VOA标准英语2010年(一月)
手风琴伴奏清爽舞曲：Vika Jigulina - Stereo Love 罗马尼亚女歌手Vika Jigulina的新舞曲Stereo Love首发即冲进英国单曲榜前十，目前位居第四。快节奏的欧陆舞曲融合了风格独特的手风琴伴奏，效果是出
经典英文歌曲
Ivorian President Laurent Gbagbo (R) speaks with Ivorian Defense minister Amani N'guessan (L) at presidential palace in Abidjan, 30 Nov 2009 Ivory Coast's former rebel faction in the North, the New Forces, warn that election-related violence and tens
VOA标准英语2010年(二月)
Lesson 262 Cll me early. 1.Call me early.早一点叫我。 2.Why so early?怎么这么早呢？ 3.Don't come too early.不要来得太早。 4.I got up early today.我今天很早就起来了。 5.You're an early bird!你起得真早啊！
辛沛沛NO-BOOK 辛沛沛傻瓜机口语极短句
Stripped to the waist We fall into the river Cover your eyes So you dont know the secret Ive been trying to hide We held our breath To see our names are written On the wreck of 86 That was the year I knew the panic was over Yes since we found out Sin
The Voice 美国好声音
As the new semester begins, millions of college students across the country are trying hard to remember how best to write a paperor, more likely, how best to delay that paper. 新学期伊始，全国数百万的大学生都努力回忆起如何交出一
中英双语新闻