BEP 47 ADV Cold Calling: Clarifying Benefits and Making a Pi

This is the second in our three-part Business English Podcast lesson on a useful telephone and sales skill: cold calling. You can always make yourself more persuasive by asking well-considered questions and really listening to the answers. This princ

BEP 21 Telephoning: Opening Calls and Taking Messages

This is an intermediate level Business English Podcast on making telephone calls in English. Some of the key language phrases we cover in this episode are: identifying yourself and the caller, stating the purpose of your call and leaving a message. T

BEP 22 Telephoning: Handling Enquiries and Technical Problem

In this Business English Podcast lesson we continue our series on making telephone calls in English by looking at how to deal with technical problems and clarify information using alternative choice questions. This questioning technique is useful whe

BEP 46 ADV Cold Calling: Getting off to a Good Start

Todays lesson is the first in a three-part Business English Pod series on cold calling, the skill of making unsolicited telephone sales calls. Unsolicited means not asked for. So cold calling is the skill of making a sales call to someone who is not

BEP48 Cold Calling: Dealing with Objections and Closing the

This is the last in our three-part Business English Podcast series on cold calling. In todays lesson, youll learn how to deal with several typical kinds of objections that a potential customer might raise. When Steve first asked for an appointment, L

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

BEP 15 – Telephoning: Handling a Problem

Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reaction

BEP88 Telephoning: Booking a Travel Ticket BVP 01 – Human R

In this Business English Podcast lesson were going to look at useful language for handling the practical details of a business visit, such as airport pickup and restaurant or hotel booking. And well also practice ways to create and maintain goodwill

BEP88 Telephoning: Booking a Travel Ticket

Booking tickets on the phone is a basic part of business travel. In this intermediate Business English Podcast, we will practice useful phrases and language for making travel arrangements on the telephone. Viva is an Italian manufacturer of ladies ap

BEP 23 Telephoning: Handling a Difficult Customer

In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English. Today, were going to talk how to deal with problems with the caller, which are of course much harder to handle!

BEP120 INT Telephoning: Checking on an Order

Doing business across borders requires precise coordination, especially in the era of just-in-time delivery where goods need to be shipped to the customer at exact times. When a product is made in one country, assembled in another, and sold in a thir

怎样应答商务电话

怎样应答商务电话 商务电话交流是工作中的一部分，那么该怎样得体应答商务电话呢？下面就不同的场景教各位几招。 情况一：打电话的人找的是你自己 Is Daisy there？Daisy 在吗？ 1) This is sh

白领口语应急80主题 朝九晚五25 商务电话

25．商务电话 常用应急场景 范例一：We have two Smiths Thank you for calling ABC Company, may I help you? Im Liu Yi. Id like to speak to Mr. Smith. Sorry, we have two Smiths, Robert Smith and James Smith, which one would you like to speak to? Id like

BEP23CC Telephoning: Dealing with a Problem

In celebration of the holidays, were releasing a selection of classic podcasts from deep within our archives. For each of the next five days, well post one of the more popular podcasts from our early days. BEP 23 was the final podcast in our original

商务电话留言常见句型及对话实例(1)

Dialogue A(A：Jan Wise B：Receiver) A：Hello．Can I speak to Mr．Clark？ B：May I have your name，Please？ A：This is Jan Wise speaking． B：Hold on，pleaseIm sorry，but hes on another line now．Would you care to hold？ A：Well，I n

商务电话留言常见句型及对话实例(2)

Dialogue B (A：Jim Brown B：Receiver)A：Hello．This is Jim Brown of the Export Department．May Ispeak to Mr．Wang？ B：Im sorry，but he is out of the office right now．A：When will he be back？ B：He should be back at any moment．A：I

与客户还价商务电话口语

1. Ill respond to your counter-offer by reducing our price by three dollars. 我同意你们的还价，减价3元。 2. If the price is higher than that, wed rather call the whole deal off. 如果价格比这还高，我们宁愿放弃这桩生意。

陌生商务电话常见五个步骤

如果正在寻求能操练英语的挑战性的机会的话，就拿起电话吧。看不到你通话的对象也看不到他们使用的肢体语言可能会使电话变成最难的一种交流工具。以下推荐进行一次陌生电话的五个步

商务电话实战宝典和重点词汇

1．Beijing Trading Campany．May I help you？ 北京贸易公司。请问有何贵干？ 2．We have two Zhongs． 我们这里有两位先生姓钟。 3．Is that Bob Zhong，or John Zhong？ 你要接Bob钟，还是John钟？ 4．Im sorry，hes n