单词：plaints
n. a cry of sorrow and grief
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Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit
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This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step
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[00:00.00]Unit 7 Complaints [00:04.41]While you listen [00:10.27]You are going to hear someone talking about a weekend away at a hotel. [00:16.14]So,how was York,then? [00:21.29]Oh,it was good,We had a great weekend,It's brilliant place to spend a fe
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