创新国际英语教程 学生用书 2 Unit 7 Complaints

[00:00.00]Unit  7   Complaints

[00:04.41]While you listen

[00:10.27]You are going to hear someone talking about a weekend away at a hotel.

[00:16.14]So,how was York,then?

[00:21.29]Oh,it was good,We had a great weekend,It's brilliant place to spend a few days.

[00:29.54]It's a shame about the hotel,though!

[00:33.80]Why?I thought you said you were going to be staying in the best place in town.

[00:40.18]Well,that's what the brochure said,yeah.

[00:44.93]And when we first got there,everything was great.

[00:50.18]The staff at check-in were lovely-really efficient.

[00:55.75]And our rooms were amazing-absolutely spotless.

[01:01.31]So what was wrong with the place,then?

[01:04.84]Well,before we went out for dinner on the Friday night.

[01:10.69]I wanted to have a shower.

[01:14.34]The trouble was,I hadn't brought any soap or shampoo or anything like that

[01:20.90]-and there were no free toiletries at all.Can you belive it?

[01:26.96]I thought that was standard in every hotel now.

[01:32.13]Anyway,I rang Reception and they said that the mind would bring me some up.

[01:39.40]Well.I waited for forty-five minutes and nothing arrived,

[01:45.46]and then,when I rang to ask what had happened to her,

[01:50.18]they old me she'd gone home!I couldn't believe it.

[01:55.83]In the end,I just decided 1 to do without the shower and went out smelling a bit sweaty,

[02:02.88]which wasn't exactly romantic!That all seems a bit odd 2,

[02:08.52]so.did you manage to get some toiletries the next day,then?

[02:13.88]Yeah,but I had to go and buy them myself in town,

[02:19.13]And then,the next morning,after breadfast in bed,which was nice,

[02:26.10]when I'd finally had my shower.

[02:30.65]I noticed there was something funny about the towels.

[02:35.79]Don't tell me!they were dirty?

[02:39.95]Exactly!They hadn't been changed since the person before.

[02:45.69]But that's disgusting!So did you complain about it?

[02:51.36]Oh,yes-and I must say,they were very apologetic.

[02:57.11]I actually ended up feling sorry for the boy on the desk.

[03:02.28]I got pretty angry with him!

[03:06.12]So.apart from a couple of hiccups,then,was everything else all right?

[03:12.68]Well,yes and no.We couldn't believe how cheap the bar was

[03:19.16]almost half the price things are down in this part of the world-

[03:24.30]and the barman was fantastic-a really.really nice guy!

[03:30.47]So what are you complaining about?

[03:34.44]Well,we decided to eat in on the Saturday.

[03:39.69]They had this special Saturday dinner menu.and it looked very reasonable.

[03:45.93]There wasn't huge choice or anything,but it all looked quite interesting.

[03:52.28]Anyway,I had the salmon 3 and Veronica had the steak.

[03:58.52]Well,you should have seen it when it came.

[04:03.38]She asked for it well done,

[04:07.33]but when it arrived,it was absolutely swimming in blood!

[04:12.79]She couldn't touch it.I thought she was going to be sick.

[04:18.35]So I called the waiter over and he took it away.

[04:23.60]And brought it back well done?

[04:27.36]Well,you could say that!It wasn't exactly well done.It was more well burnt!

[04:34.94]It was totally inedible 4 -it was shocking,actually,I've never seen anything like it.

[04:42.49]So did Veronica complain?Well,that's the trouble.She did.

[04:48.24]And do you know what happened?

[04:52.08]The chef himself came out of the kitchen and told her she was ignorant 5

[04:58.55]and said he was wasting his time cooking for someone who didn't appreciate good food.

[05:05.82]Well.by this time.poor Veronica was in tears.

[05:11.69]All her make-up was running down her face and everything.It was awful!

[05:18.15]We just had to get out of there and escape.

[05:22.90]So I take it you won't be going back again,then?

[05:27.58]Too right!It's sad,really,though,because it was a lovely place.

[05:34.42]But there's no way it was worth &80 a night,what with all that hassle!

[05:41.08]1.While you read

[05:51.43]Shout_at_us.com-The website that helps you get things off your chest!

[05:58.27]From Donna

[06:01.61]I can't understand people who invite you round to their house,but don't mean it

[06:09.08]They say:Oh.you must come round and have dinner some time.

[06:15.54]When you ask them when,they say:Oh,I'm very busy at the moment.

[06:22.98]When someone say to you:

[06:27.13]we must have lunch sometime,or we must get together,or go swimming.

[06:34.27]forget it.They never mean it!

[06:38.81]From Marie,ex-waitress

[06:43.96]I can't stand people who complain about the service in restaurants,

[06:50.41]I mean,don't they understand that waiters and waitresses get tired,

[06:57.18]worry about their credit 6 card bills and have children who are causing them trouble.

[07:04.12]They are real people with emotions!they're not machines.

[07:10.47]From Mark Forbes

[07:14.83]I don't understand people who like country music,

[07:19.98]A typical song goes like this:I've lost my job.My girlfriend has left me.

[07:28.16]I'm an alcoholic 7 and now my dog has died.

[07:33.72]I like music which makes me feel happy.Country music lovers 8 are weird 9.

[07:40.88]From Ron

[07:44.64]I hate the way society treats old people.

[07:50.39]We lock them away in old people's homes and forget about them.

[07:55.95]We feel guilty and visit them for an hour on a Sunday once a month.It's sick.

[08:03.50]From Shane

[08:07.76]Older drivers drive me mad.

[08:12.93]They drive around town doing ten miles an hour in huge old cars they can't park.

[08:21.29]Why don't we just take away their driving licences 10 when they turn seventy?

[08:28.24]From Butch

[08:32.68]I'm a vegetarian 11.When I tell people.they say,So you don't eat ANY meat?

[08:42.03]I'm patient with them and say,No.no.meat.

[08:48.09]They then drive me mad by asking,Not even chicken?

[08:54.65]Don't they realise that birds aren't vegetables!

[09:00.50]They've got flesh and blood just like you and me!

[09:05.54]From Jim G

[09:09.69]I can't stand people with body odour 12.Nowadays shops are full of deodorants 13.

[09:18.52]There's no excuse for B.O.

[09:23.57]From Sue 14

[09:27.72]I was in my local supermarket recently

[09:32.58]and saw a child taking a bite out of an apple.

[09:37.54]He then put the apple back so that his bite could not be seen.

[09:43.11]I told his mother.She told me to mind my own business.

[09:49.06]I then told one of the staff,who said there was nothing they could do about it.

[09:55.41]She said it happens all the time.

[09:59.64]Why do parents allow their children to do that kind of thing?

[10:03.74]If you want to get something off your chest,just SHOUT_AT_US.COM!

[10:11.68]Problems

[10:26.83]Is everything all right,sir?

[10:32.89]I'm afraid there's a fly in my soup.Oh,you're right.Is it dead?

[10:40.76]I don't care if it's dead or alive.Just take it away,please.

[10:47.31]and bring me some more-but without a fly!I'm very sorry,sir.

[10:54.16]2.Thank you.Ip change.I'm sorry,but I think I gave you a &20 note.

[11:02.70]No.I think it was a ten pound note.

[11:07.53]I'm sorry,but I think if you check.you'll see it was a twenty.

[11:13.57]You're absolutely right.Sorry about that.There you are.

[11:20.10]That's quite all right.Thank you.

[11:23.96]3.That's &49.99.sir.

[11:30.91]Wait a minute.Did you say &49?The label says &29.99.

[11:40.79]Mm.Let me see.You're absolutely right.but my screen says it's &49.99.

[11:48.94]There must be a mistake.Just a moment.I'll check...

[11:55.00]Yes.you're right.I'm very sorry.