A Difficult Customer

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

纯正地道美语 第1期(讲解篇):Difficult Customer

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

英语博客-北美风情 245 Customer service

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

办公室英语口语第187:An angry customer 气愤的顾客

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

礼节美语 Business Etiquette 235-Calling-Customer-Service-I

Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

礼节美语 Business Etiquette 161 Trade Expo (2)

公司开会，经理Nick宣布，他们要在法兰克福的纺织品博览会上设展台，大家头脑激荡，看需要做哪些准备。Elaine说， E: I think we should have a little pow-wow with the team who will be manning the booth. They ne

英语笑话听力+文本：Industrial Spy 产业间谍

IndustrialSpy Tenmenappliedforajobasanindustrialspy. Theinterviewergaveeachmanasealedenvelope. Theywereorderedtodeliverittothefifthfloor. Onemansecretlydisobeyedandopenedhisenvelope. Itread ， You'retherightpersonforthisjob.Reporttothepersonneldepar

Ethiopian Industrial Park’s Expansion Opens Old Wounds

The small Ethiopian town of Dukem has some of the most fertile land in the country. It also is home to Ethiopias first industrial park. Dukem is part of a government-led push to turn the mostly agricultural country into Africas manufacturing center.

VOA常速英语2008年-Large Industrial Fish Companies Putting Squeeze

By Kari Barber Conakry, Guinea 24 March 2008 Traditional fishermen in poor countries around the world face tough competition from international industrial fishing operations. In the fishing-rich West African nation of Guinea, there are laws meant to

VOA标准英语2013--Industrial Livestock Farms Linked to Staph

Industrial Livestock Farms Linked to Staph As economies grow in developing countries, more of them are adopting a Western-style diet. That means eating a lot more meat. As a result, the number of industrial or factory livestock farms has increased. B

Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

Chinese Market for Industrial Robots to be Explored

China is soon expected to become the largest user of industrial robots. Robot manufacturers have dismissed worries that better technology will force lower-paid workers out of jobs. For more, here is our reporter Laiming. Amid talks of China's economi

2018年CRI 3D printing of casting pattern leads the industrial transformation in Ningxia

There are more than 26 thousands casting companies in China, accounting for half of all the global manufacturers of casting products. But the traditional method of handmaking castings is heavily reliant on human resources and energy, and can produce

China's Nov. industrial output rises 10.1 pct

BEIJING, Dec. 9 (Xinhua) -- China's industrial production growth continued to accelerate in November, indicating that the nation's economy is rebounding after seeing its lowest expansion pace in more than three years. China's value-added industrial o

China's industrial output growth accelerates in October

China's industrial output growth accelerates in October BEIJING, Nov. 9 (Xinhua) -- Industrial production growth continued to accelerate in October, presenting evidence that China's economy is picking up steam after seeing its lowest growth rate in m

商务礼节美语第188期:Calling Customer Service 客服热线(上)

Bob给一家软件公司客户服务热线打电话，接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

China marks 20th anniversary of high-tech industrial park program

BEIJING, July 9 (Xinhua) -- An exhibition marking the 20th anniversary of the establishment of a national high-tech industrial park program concluded on Monday, attracting more than 20,000 visitors. Among the visitors were several senior officials, i

2016年CRI Tianjin Summer Davos to Tackle Fourth Industrial Revolution

This year marks the 10th Summer Davos in China. Alternating each year between Tianjin and Dalian, this year's meeting will be hosted in Tianjin. The theme of the meeting is, The Fourth Industrial Revolution and Its Transformational Impact. The concep